SaneBox, Inc

Hi ***, Sorry you had a bad experienceAs *** on our support team explained, we needed your ID in order to re-enable your Two Factor Authentication so you could log into your accountIf you would still like to cancel, we could do it for you*** asked you whether you would like to
keep your *** folders enabled, or return everything back into your inboxWould you reply to her so we can process your cancellation? Thank you!*** *** / ***.com / ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
They are asking me to send sensative data in the clear. I have also contace the FCC as this is a direct vialoation of several of thier acts. They are in the process of resaearching as well. I don't have an active account, will not open another account--I want it turned off. Each day this goes on I will continue to use them as an example of how a business will drive detractor business because of defunct process. I am aVP in a fortune 500 company and I'm in front of 500-600 people each week teaching customer service. I have also reached out to The [redacted] and have asked them to stop advertising [redacted] because of the way this was handled wiht me. 
Regards,
[redacted]

Hi [redacted] - I'm sorry you had a bad experience with our service. I am not sure why you didn't reach out to our support team to resolve your issue. We are more than happy to cancel your account and issue you a refund. Please reach out to our support team at [redacted]. We respond to all...

support requests within an hour during business hours and have an overall 98% satisfaction rating.Please note, however, that we certainly didn't subscribe you to any mailing lists. Our product works exactly as described, by moving unimportant emails from your inbox to the unimportant folder. Could you please clarify exactly what your concerns with our service are? You're welcome to respond in this thread, reach out to our support team ([redacted]), email me directly ([redacted]) or call me anytime ([redacted]).  Thank you![redacted]