I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
SERVPRO responded to customer fire on May 1st, and removed, cleaned and stored the client’s contents onlySERVPRO was not involved in the reconstruction of the client’s home and had no involvement in the time it took to complete this jobOnce the job was complete we contracted a
professional moving company to return the customers contents to their home
After the items were returned to the customer, we received a complaint that furniture was “sanded down”The furniture was not “sanded down” and was in the same condition when it was returned as it was when it was removed from the homeThe lost Items were recovered and are in the customer’s possessionA TV base and a TV stand were damaged by the moving company and the moving company has replaced or compensated the customer for these items
The contents were moved back into the customer’s home on Tuesday January 6thOn Wednesday January 7th the customer contacted us with concernsOn January 9th, we met with the customer to discuss the issuesThe issue of the “sanded furniture” had to be discussed with the insurance adjuster and we had not had time to resolve (workday) when the Revdex.com received the complaint on Monday January 12thThe insurance company agreed to refinish the items in question and confirmed the damage was not the fault of SERVPROWe talked with the customer on January 12th to advise the insurance company had agreed to refinish the furniture, and at this time we were not aware of the Revdex.com compliantAll issues were resolved with the customer by January 14th, one week after the customer brought issues to our attention
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
SERVPRO responded to customer fire on May 1st, and removed, cleaned and stored the client’s contents onlySERVPRO was not involved in the reconstruction of the client’s home and had no involvement in the time it took to complete this jobOnce the job was complete we contracted a
professional moving company to return the customers contents to their home
After the items were returned to the customer, we received a complaint that furniture was “sanded down”The furniture was not “sanded down” and was in the same condition when it was returned as it was when it was removed from the homeThe lost Items were recovered and are in the customer’s possessionA TV base and a TV stand were damaged by the moving company and the moving company has replaced or compensated the customer for these items
The contents were moved back into the customer’s home on Tuesday January 6thOn Wednesday January 7th the customer contacted us with concernsOn January 9th, we met with the customer to discuss the issuesThe issue of the “sanded furniture” had to be discussed with the insurance adjuster and we had not had time to resolve (workday) when the Revdex.com received the complaint on Monday January 12thThe insurance company agreed to refinish the items in question and confirmed the damage was not the fault of SERVPROWe talked with the customer on January 12th to advise the insurance company had agreed to refinish the furniture, and at this time we were not aware of the Revdex.com compliantAll issues were resolved with the customer by January 14th, one week after the customer brought issues to our attention
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***