Mr***'s condenser was not starting due to low pressure cutoffFollowing manufacturer guidelines, refrigerant was added until a proper sub-cool of degrees was achievedMr***, has evidently been purchasing refrigerant for several years in a row, based on the notes written on the inside coverSince a positive pressure was present prior to adding any refrigerant, an injectable sealant was usedIf the unit were empty, this approach would not be takenThis sealant is quantified thusly; if a fully charged system's leak takes five days or greater, tons-5tons, this sealant should solve the problemIf the refrigerant leaks out in less than days, it will notThe temperature split was 15-degrees, depending on the registers measured with an infra-red thermometer, standing approximately ten feet away, without the assistance of a ladder.A few days later the unit was reinspected at Mrs***'s requestA sub-cool of degrees was still presentThe only two supply registers outside expected temperature ranges are in the kitchenUpon inspection, Mr [redacted] has a couple design flawsFirst, the supply plenum is an un-insulated sheet metal boxSecond, there is excessive flex duct, which makes a degree loop before being split with a "Y" and feeds these two registersNo evidence of a refrigerant leak was foundTo further satisfy the customer, an injectable dye was inserted, free of charge; again, with no result.If Mr [redacted] has documentation to support his claim, Sandstone HVAC & Electric, Incmust have an opportunity to review it before any action is taken.It is worth noting that regardless of the outcome, Sandstone HVAC & Electric, Incis unwilling to perform any new work for Mr [redacted] due to the verbally and physically abusive nature of his behaviorMr [redacted] grabbed James's right arm and pulled him to the floor from the second rung of a ladder during Mr***'s tantrumThis kind of behavior is unacceptable and will not be tolerated
Mr***'s condenser was not starting due to low pressure cutoffFollowing manufacturer guidelines, refrigerant was added until a proper sub-cool of degrees was achievedMr***, has evidently been purchasing refrigerant for several years in a row, based on the notes written on the inside coverSince a positive pressure was present prior to adding any refrigerant, an injectable sealant was usedIf the unit were empty, this approach would not be takenThis sealant is quantified thusly; if a fully charged system's leak takes five days or greater, tons-5tons, this sealant should solve the problemIf the refrigerant leaks out in less than days, it will notThe temperature split was 15-degrees, depending on the registers measured with an infra-red thermometer, standing approximately ten feet away, without the assistance of a ladder.A few days later the unit was reinspected at Mrs***'s requestA sub-cool of degrees was still presentThe only two supply registers outside expected temperature ranges are in the kitchenUpon inspection, Mr [redacted] has a couple design flawsFirst, the supply plenum is an un-insulated sheet metal boxSecond, there is excessive flex duct, which makes a degree loop before being split with a "Y" and feeds these two registersNo evidence of a refrigerant leak was foundTo further satisfy the customer, an injectable dye was inserted, free of charge; again, with no result.If Mr [redacted] has documentation to support his claim, Sandstone HVAC & Electric, Incmust have an opportunity to review it before any action is taken.It is worth noting that regardless of the outcome, Sandstone HVAC & Electric, Incis unwilling to perform any new work for Mr [redacted] due to the verbally and physically abusive nature of his behaviorMr [redacted] grabbed James's right arm and pulled him to the floor from the second rung of a ladder during Mr***'s tantrumThis kind of behavior is unacceptable and will not be tolerated