Sandstone HVAC & Electric, Inc.

Mr. [redacted]'s condenser was not starting due to low pressure cutoff. Following manufacturer guidelines, refrigerant was added until a proper sub-cool of 6 degrees was achieved. Mr. [redacted], has evidently been purchasing refrigerant for several years in a row, based on the notes written on the inside...

cover. Since a positive pressure was present prior to adding any refrigerant, an injectable sealant was used. If the unit were empty, this approach would not be taken. This sealant is quantified thusly; if a fully charged system's leak takes five days or greater, 1.5 tons-5tons, this sealant should solve the problem. If the refrigerant leaks out in less than 5 days, it will not. The temperature split was 15-18 degrees, depending on the registers measured with an infra-red thermometer, standing approximately ten feet away, without the assistance of a ladder.A few days later the unit was reinspected at Mrs. [redacted]'s request. A sub-cool of 6 degrees was still present. The only two supply registers outside expected temperature ranges are in the kitchen. Upon inspection, Mr. [redacted] has a couple design flaws. First, the supply plenum is an un-insulated sheet metal box. Second, there is excessive flex duct, which makes a 360 degree loop before being split with a "Y" and feeds these two registers. No evidence of a refrigerant leak was found. To further satisfy the customer, an injectable dye was inserted, free of charge; again, with no result.If Mr. [redacted] has documentation to support his claim, Sandstone HVAC & Electric, Inc. must have an opportunity to review it before any action is taken.It is worth noting that regardless of the outcome, Sandstone HVAC & Electric, Inc. is unwilling to perform any new work for Mr. [redacted] due to the verbally and physically abusive nature of his behavior. Mr. [redacted] grabbed James's right arm and pulled him to the floor from the second rung of a ladder during Mr. [redacted]'s tantrum. This kind of behavior is unacceptable and will not be tolerated.