Sands Motel

! I was never asked to call this woman and talk to her personally
The reason her "sister: was given a different amount was that when she called all we had was an efficiency, which is larger unit
with full cooking and dinning area----therefore she is being
unfair and not comparing apples to apples---more like a sour apple!!!
I will honor her reservation for one night and look to the desk clerk who is a "messenger" to find another way to fill this room on
the second weekend night I feel that this lady was probably shocked and happy to get a saturday night only reservation at a
Summer Resort Our chetime is 2:on 8/and check-out will be 11:am on 8/
I hope I will be able to apologize to her for the confusion and hope her sister will enjoy her stay near the Atlantic Ocean.I regret that she felt she had to go to Revdex.com and trust that YOU and HER are content with this decision
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Review: I booked a motel room for August 2nd for 129.00 plus tax. For one night. Six days later on July 6th. The woman t the front desk, called me to say that he was sorry but the owner said I had to stay two nights in order to keep my reservation. I said that I totally bogus and wrong to do that to me and my sister. Who is out Visiting from Arizona, and that this overnight trip there meant a lot to us. I explained that we could not afford to pay for another night. She repeated to me how she was just the messenger and that this decision was coming from the owner. She said asked if I would like the owner to call me and I said yes, knowing perfectly well that would never happen. Then I hung up the phone. I was so furious after the phone call, I had my Sister call to see if this could be resolved. She asked them about staying two nights, and the same woman promptly told my Siter 179.00 plus tax for each of the two nights. To add insult to injury. This is why I am filing this complaint.Desired Settlement: I want my room on August 2nd for one night for the 129.00 plus tax they told me. Or a complimentary room for a future stay.

Business

Response:

!. I was never asked to call this woman and talk to her personally.

2. The reason her "sister: was given a different amount was that when she called all we had was an efficiency, which is larger unit

with full cooking and dinning area----therefore she is being unfair and not comparing apples to apples---more like a sour apple!!!

3. I will honor her reservation for one night and look to the desk clerk who is a "messenger" to find another way to fill this room on

the second weekend night. I feel that this lady was probably shocked and happy to get a saturday night only reservation at a

Summer Resort. Our check-in time is 2:30 on 8/2 and check-out will be 11:00 am on 8/3.

I hope I will be able to apologize to her for the confusion and hope her sister will enjoy her stay near the Atlantic Ocean.

I regret that she felt she had to go to Revdex.com and trust that YOU and HER are content with this decision.