Sandpiper Property Management

On *-*0-20, I contacted Arturo J, Sr. Regional Mgr for Sandpiper Hospitality, in an attempt to resolve an issue with my hotel rate at a facility they manage. I was told the prior Sunday a request would be submitted to reduce my daily rate to the current rate being offered. However, I was not given the rate that was listed & was told I would need to check out and then begin a new reservation to receive the lower rate and pay daily sales taxes even though I had already stayed for over 30 days and wasn't subject to those taxes. I spoke with Mr. J that afternoon and told him the hotel could not charge taxes to place a financial obstacle to prevent customers from receiving a lower rate the hotel was offering. Mr. J was not interested working with me, even though we were only talking about $*/day difference. I then explained to Mr. J I had not had a full clean done on the room (lack of house keeping staff); the hotel has no working vacuums that don't spray dirt when turned on; I have had to do the maintenance in the room because the maintenance man quit and no replacement has been hired. I was left with the impression that Mr. J was aware of the issues and wasn't concerned about them. I told him I wanted to find a resolution so I didn't have to contact the Revdex.com. Unfortunately, Mr. J didn't seem concerned whether a Revdex.com complaint was filed or not. It was quite disappointing.