Sandpiper of California Reviews (2)
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Sandpiper of California Rating
Description: Luggage Manufacturers Equipment & Supplies
Address: 687 Anita St #A, Chula Vista, California, United States, 91911
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Review: On 8/30/2013 I submitted a warranty claim, per SOC website instructions, via email, including a picture of the broken backpack I purchased. The chest strap buckle on the backpack I purchased broke under normal use after just a few months. Six months later after filing the claim, on February 7th, SOC contacted me to tell me the item that I submitted as a warranty item was not warrantied. This is what the company told me "Unfortunately clips and buckles are not covered under our warranty policy due to them not being a defect in manufacturing. However, all is not lost! I can offer you either a new clip for $1 or a new chest strap for $4, both plus shipping. If interested, please e-mail me a response." I contested this. There is no way that SOC can determine that the clip did not in fact break due to a manufacturing defect. This poor customer treatment as well as unacceptable warranty response time is the reason for me complaint to the Revdex.com. Military and law enforcement professionals, whom SOC targets and advertises their products to, need to know that SOC does not stand behind their product.Desired Settlement: Send me a new chest strap and clip for my backpack.
Business
Response:
Customer was given the warranty conditions and resolution was offered in the form of one (1) dollar for the clip requested, four (4) dollars for the strap requested.