Apparently what happened here is Mr [redacted] accidently entered the wrong community number and his payments were being applied to the wrong account.It took a while for the bank to trace the problem but everything seems to be straightened out by nowOriginally Mr [redacted] created his online account with [redacted] under [redacted] I had reached out to the bank and was advised that he would have to delete his account and recreate it and make sure he sets it back up with the correct association code “130” fo [redacted] ***I resent the letter to Mr [redacted] so he had the instructions At the time of getting his account taken care of I removed the late fee’s that were assessed in error At this time I am not sure if he recreated his account online, however he still has not paid for the month of May
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Apparently what happened here is Mr [redacted] accidently entered the wrong community number and his payments were being applied to the wrong account.It took a while for the bank to trace the problem but everything seems to be straightened out by nowOriginally Mr [redacted] created his online account with [redacted] under [redacted] I had reached out to the bank and was advised that he would have to delete his account and recreate it and make sure he sets it back up with the correct association code “130” fo [redacted] ***I resent the letter to Mr [redacted] so he had the instructions At the time of getting his account taken care of I removed the late fee’s that were assessed in error At this time I am not sure if he recreated his account online, however he still has not paid for the month of May