I am rejecting this response because: The business in question sent the wrong paperwork initially with the *** *** neighborhood as the code to enterI still have the original letter indicating The wrong codeI would be happy to pay the month of May once I receive a letter in the mail with a bill for the month of May
After further internal investigation, we have discovered that a former employee made the initial error which caused the homeowner to enter the incorrect community code when setting up their account.We have waived all late fees and apologize for any inconvenience or hardship this error made have caused
Apparently what happened here is Mr. [redacted] accidently entered the wrong community number and his payments were being applied to the wrong account.It took a while for the bank to trace the problem but everything seems to be straightened out by now. Originally Mr. [redacted] created his online account...
with [redacted] under [redacted]. I had reached out to the bank and was advised that he would have to delete his account and recreate it and make sure he sets it back up with the correct association code “130” fo[redacted]. I resent the letter to Mr. [redacted] so he had the instructions. At the time of getting his account taken care of I removed the late fee’s that were assessed in error. At this time I am not sure if he recreated his account online, however he still has not paid for the month of May.
I am rejecting this response because: The business in question sent the wrong paperwork initially with the *** *** neighborhood as the code to enterI still have the original letter indicating The wrong codeI would be happy to pay the month of May once I receive a letter in the mail with a bill for the month of May
After further internal investigation, we have discovered that a former employee made the initial error which caused the homeowner to enter the incorrect community code when setting up their account.We have waived all late fees and apologize for any inconvenience or hardship this error made have caused
Apparently what happened here is Mr. [redacted] accidently entered the wrong community number and his payments were being applied to the wrong account.It took a while for the bank to trace the problem but everything seems to be straightened out by now. Originally Mr. [redacted] created his online account...
with [redacted] under [redacted]. I had reached out to the bank and was advised that he would have to delete his account and recreate it and make sure he sets it back up with the correct association code “130” fo[redacted]. I resent the letter to Mr. [redacted] so he had the instructions. At the time of getting his account taken care of I removed the late fee’s that were assessed in error. At this time I am not sure if he recreated his account online, however he still has not paid for the month of May.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.