Sandbox Threads

I placed an order online for 2 shirts back in December 2014 in which I exchanged one and returned the other. I have yet to receive my refund.On 12/7/2014, I purchased 2 products: a [redacted] (M) and a Custom Home team shirt (M) online with One10threads, order #[redacted]. Upon arrival on 12/18/2014 the size of shirts was too large and the color of the home team shirt was too bright. I filled out return form per the online instructions and requested an exchange for the [redacted] and a refund for the home team shirt and shipped them out on 12/18/2014. I received the exchanged [redacted] only on 12/30/2014. Since that date, I sent 2 messages via their online form inquiring about my refund and never received a response. Finally on 2/20/2015 I sent 2 emails, one to [redacted] and one to [redacted] inquiring again about my refund to which I have not received a response to either. It is now 2 and half months later and I have yet to receive my refund for the shirt I returned nor a reply back to my inquiries about why I have not received it. Nowhere on the website does it say that the Custom home team shirt is not returnable nor did I receive that shirt back if it wasnt. I just want my refund of $25 for the shirt I returned. Desired SettlementI want my refund of $25 for return of shirt.Business Response Refund processed. As per our ordering instructions, CUSTOM SHIRTS are non-refundable, but we processed the refund.Consumer Response I appreciate the process of my refund. For future reference, it would have been helpful to have been informed of this two months ago when I made the return or when I contacted your company 4 times within that time frame asking about my refund. I did not receive an invoice or anything stating this when I received the exchanged shirt nor did you return the shirt; you kept the shirt and my money. Nowhere on your website does it state this nor does it state it when selecting the shirt or even in your return policy section. It shouldn't have taken this route to receive an answer nor is it acceptable to keep a customer's money and have no product to show for it. But thank you for responding now.