San Marcos Chrysler Dodge Jeep

There is two parts to claiming the $5,prize One is when the scratch off is first uncovered and the second is at the dealership when the scratch off is uncovered I apologize for the misunderstanding or miscommunication from our standpoint I have read over the piece many times to make sure it was compliant It was not intended to mislead our potential customers in any way shape, form, or fashion It is intended to promote the dealership and give our customers an opportunity to win some money I would like to offer the customer a free oil change in our service department at their convenience

First of all, I want to apologize for the issue getting to this level We work very diligently to make sure that our customer satisfaction is superior to our peers in the industry We hold highly our customers and their patronage Secondly, I have spoken with several witnesses and have found the issue began as a result of the banks, that we have an indirect relationship with, did not approve the full dollar amount we requested Unfortunately, the customer had too much negative equity for them to approve They said the customer needed to put a certain amount of money down to place the loan in the necessary range for their approval(The customer had originally requested the loan be made without putting money down.) When the salesperson explained what the bank approval was, the customer became upset The witnesses recanted the customer made several remarks about the salesperson’s mother and invited the salesperson outside to “settle the matter” The witnesses said the salesperson did not call the customer any names or make any threatening gestures Lastly, I would be happy to sit down with the customer and see if there would be anything I can do to make this situation better Thanks, [redacted]

We have contacted the customer and have an appointment set for him to come back in and look at the brakes

Complaint: [redacted] I have tried to contact the owner of San Marcos CDJR but was told that it could take up to months to speak with himI feel that in order to resolve these issues I would like to have the owner involved so he is aware of what is going on within his dealership Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing to update you in regard to complaint # [redacted] After the dealership received the complaint, I have been in contact with [redacted] ***, a sales managerI was able to discuss the situation with him and he is working with me to rectify the matter I was trying to update this with the complaint status link you sent via email, but was unable to find a place in which I could post thisDue to this fact, I did not want the dealership to take a hit with the Revdex.comIf you could please respond to this email and let me know what I need do to close this complaintI have also CC’d [redacted] on the email for his documentation

Complaint: [redacted] I am rejecting this response because: As I stated in my initial claimYes I signed a CARFAX, but the page with the information of the “damage” was removed and not seen by me at purchase dateIt was not until at work coming down from a raised platform I noticed details of paint flaking and that the truck has had a secondary paint job, which is when I ordered my own carfax, revealing that damage had been reportedI also understand that I signed on the price and that part is my fault for not catching their sneaky deceitful change of price when going from verbal to written Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I attempted to go on to the website and update the status there but it would not allow me to until the dealership had put in
their responseActually after I made the complaint and they were notified of the complaint they did call me and we're not able to reconcile it in the way that I had hoped but they did make my first month's payment for me to make it rightI am confident without the help of the Revdex.com nothing would have been done but fortunately they did take care of their endThank you very much

Complaint: ***
I am rejecting this response because: we were never shown any paper work from any banks asking for any money down period, second the video of the incident will prove I never said one word of or about Mr***'s mother or offered to step out side and settle the matterIt is with regret that all the "witnesses" who work with the company would allow and accept Mr***'s ill treatment to customersI also spoke to *** *** a few days after the incident to question what was done about the incident and if there was going to be any problems or am I going to feel threatened whenever I take my vehicle to the dealer to get serviced*** *** responded with "They had a talk with "***" as they call him and told him that is not how they do business hereThis obviously is going to become a he said she said situation but the public will be informed of the business be it through the Revdex.com website, social media or having a news media investigate this matterI am not looking for anything out of this matter but Mr*** stepped way out of bounds in this matterMr*** obviously did not look at any video of this incident to verify the "witnesses" statementsBut once he does then he will understand the seriousness of the situationIt has nothing to do with the bank and paperwork it is Mr***s attitude that needs to be reevaluated
Regards,
*** *** **

Complaint: ***
I am rejecting this response because: Yes, the *** *** did waive the charges for the initial repairs. However, the dealership refused to take any responsibility for the theft that occurred at their dealership while our vehicle was in their care and under their control. I am very surprised that the dealership did not call the police in a timely fashion after discovering the damage and the theft. I would expect a company to immediately call the police after discovering theft that occurred on their premises, especially when it involved customer's property. It would have been preferable to us for the dealership to cover the cost of the repairs from the theft/damage rather than the cost of the initial repairs to the vehicle. Instead we had to submit a claim to our insurance, will possibly see our insurance premiums rise, and be expected to pay the deductible for our claim, unless the dealership is found to be liable for the damages that occurred under their watch. Wouldn't it have been simpler to call the police right away and handle this the proper way? Very sad that this dealership considers this the appropriate way to do business
Regards,
*** ***

Mr*** came in with damage to truckI had of my techs and warranty clerk take a look at itIt was determined By the techs that Mr*** hit something in the road to do the damageHe himself heard a loud noiseWhile the customer is important always, I have to go by what the Level techs
say that I have, not what some other garage saysI also have to protect the Warranty claims that I submit to DodgeSo if a tech says no way that it is warranty claim and my warranty clerk takes there advise, then that’s what I need to stay with*** *** Service Director San Marcos Dodge Jeep Ram

I have talked to Mr*** and have set a time Sat4/9/to come in and look at his brakes againWe hope to take care of his problem, if there is oneThank You *** *** ***, Service Director San Marcos Dodge Jeep Ram

The direct mail piece clearly states that "having a matching combination qualifies you to play the $25,Instant Win Scratch Off Ticket". It does not say "you win $25,000" I apologize the customer did not read this and did not win the $25,000. I
would be willing to give MrWren a free full detail on his car for the misunderstanding. Thanks,***

See attachment

Recently we received a complaint from *** *** (ID ***) that was submitted to the Revdex.com on 07/05/2017. The customer stated the following, “I live and work in San Antonio and run a business as a store managerI have adjusted the last weeks only to be getting the
run around from this dealership.” Once the customer had purchased the vehicle and noticed the stripes were lifting from the vehicle he purchased, *** contacted the dealership with his request to have the vehicle fixed. At the time of ***’s complaint our third-party vendor was on vacation. The customer took it upon himself to show up to the dealership without setting up an appointment with our third-party vendor. For the first weeks that the customer stated in his emails, which he showed up to our dealership without getting the results he was looking for our vendor was still on vacation. The following weeks that *** showed up to the dealership no appointment time/date was set up by the customer so the vendor was not availableFinally, the customer contacted us with a proper appointment time and our third-party vendor drove to ***'s work place to fix the stripes on his vehicle. The customer’s request to have the vehicle has been resolvedIf you have any questions or concerns please contact us for further information

Complaint: ***
I am rejecting this response because: First his tech look at the truck and reject the claim before the truck was even taken apartThey looked from the outside and said that someone must have jammed the aftermarket bumper on too hard and caused the radiator to impact the fanWhen I told them this was impossible they went to debris caused itI asked them to show me any path that debris could of caused it and all they could say "debris can do some strange things." They admitted to not knowing how it was done but since looking at it and not understanding any other way it could have happened, it must have been debris. Second, the tech claimed it was debris put the fan shroud on incorrectly and caused the issue to happen again within milesIf this tech is so good then how did this happen? Did he even know how the shroud is suppose to be installed and if not how did he know debris caused it. Third, the other "garage" was another Dodge Dealership that went through the truck and tried to find what caused it before automatically rejecting itThey strongly denied this to be a debris issue or a aftermarket bumper issueYou can contact *** *** ** *** *** and talk to service manager about the issue. I strongly feel that San Marcus Dodge did not treat me right as a customer and did not do what is expected of any dealershipThey knew I was not from the area and feared no recourse from their actionsIf this was my company, I would be embarrassed.
Regards,
*** ***

To whom this email may concern, In response to *** ***'s Revdex.com complaint. *** stated that she did not know the sales price of the vehicle and was forced into purchasing a vehicle from our dealershipThroughout the buying process we had multiple documents
presented to *** *** with the sales price of the vehicle which stated the price was before tax, title, and license. In order to explain this to the customer once she came back to the dealership disputing the price we provided her with additional copies that clearly stated the pricing of the vehicle Since *** was upset with her overall buying experience we tore up the contract and unwound the car deal. There will be no repercussions or negative affects on her credit. If you have any questions or concerns please feel free to contact us at your earliest convenience. Best wishes,

Complaint: ***
I am rejecting this response because: my daughter was told that a police report was being filed on March 8th. As of March 26th, I have no evidence that a
police report was filed. If one had been filed, then the *** *** would have had a case number. I asked him for the case number on March 26th, and he said he did not have one. He also indicated that he needed to get the dates straight. This does not make any sense to me. If should be obvious as to when the breoccurred, since it happened on their property while they were servicing the vehicle. My daughter filed a police report herself this morning. She already has a case number. Why hasn't the dealership been able to get a case number for a police report for an incident that happened over weeks ago? I don't think there is any resolution for this incident that can be provided through Revdex.com at this point. We've had to involve the police and our insurance company. I'm very sorry that we ever did business with this dealership. Their lack of professionalism is evidenced in their response to this complaint. Regards,
*** ***

The Dealership always try's to take care of the customerThese customers are super nice peopleWe have no control over theftat our dealership in the middle of the nightOf course I took care of the bill when they picked the truck up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Dealership has contacted me and resolved
Regards,
*** ***

Good morning ***, I've attached the whole copy of the car facts Mr*** reviewed at the time of purchase. If any of the pictures are not clear please let me know so I can resend them -*** ***