San Francisco Media Company

Initial Business Response /* (1000, 5, 2015/06/19) */
We can not locate any email from your email address or any email that contains your address requesting a delivery stop on our servers going back the last monthsI have no issue getting a stop put in for you if I do actually receive oneAlso
please understand that once you submit an email the process is not instantly done it will take a few days for it to get through to all parties involvedTo resolve any possible issues please use this link to stop your delivery in case you requested the stop from another publicationhttp://www.sfexaminer.com/circulation-customer-service/
Initial Consumer Rebuttal /* (3000, 7, 2015/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On the 22nd I submitted a 3rd stop delivery request using this new URL: http://www.sfexaminer.com/circulation-customer-service/
Delivery is still taking place as of today: the 28thPlease cease and desist
Just so you know my first two were submitted at this URL: http://posting.sfexaminer.com/sanfrancisco/ContactUs/Page
Apparently this goes nowhere?
Based on the various threads I've found on yelp and other places I don't believe you genuinely plan to stopI ask that you prove me wronghttp://www.yelp.com/topic/san-francisco-how-to-stop-examiner-paper-delivery...⇄ /> Final Business Response /* (4000, 9, 2015/07/07) */
*** one of the problems we had and I am unsure if this happened to you was the form that you linked did not have and address fieldSo frequently we received requests with no address and no way to contact the person submittingThis problem has been fixed on the new site and is just an example of the changes happening within the companyI do again apologize that you felt ignored but you can contact me directly any time to speak on delivery issues

Initial Business Response /* (1000, 5, 2015/07/29) */
Per our records there was only 1 attempt to contact us and it was a voicemail with the home address and a note to respond to your email. No one was able to to find an email to respond to and there was no request to start stop or otherwise and no...

contact information given for a follow up call. On top of this the Examiner home delivery only delivers 2 days a week so you would not be getting our paper daily, these days are Thursdays and Sundays. If it is actually the SF Examiner please use this link to request your paper stopped and I will gladly make sure it happens.
http://www.sfexaminer.com/circulation-customer-service/
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent 3 emails under your contact us link, with my address included. if, I did not include my address, how would I expect you to know, where to stop delivering the newspapers?? if you are telling me that you did not receive these emails, then it means your email contact link IS NOT WORKING!! all I know is that I have on occasion received papers on consecutive days, as I think you do produce a paper daily. anyway, I just want these unwanted newspaper deliveries to stop! I consider the newspapers to be litter.
my address AGAIN:
[redacted] XXXXX
Final Business Response /* (4000, 10, 2015/08/11) */
Thank you [redacted], now that we have your address I have put in the stop request. If there are any more questions or concerns please contact me directly at XXX XXX-XXXX.
Final Consumer Response /* (2000, 12, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
hi [redacted],
I will accept your response. I will contact you again, if I continue to receive examiner newspapers.
thank you,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/25) */
While I do not doubt that you have at some point called and canceled I can not find any record of that going back to 2012. With this said I am new to the company and have made changes to how things are handled. Moving forward please use this...

link to make any changes that you require
http://www.sfexaminer.com/circulation-customer-service/
I do apologize if there was issues in the past
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I actually first canceled delivery of your paper to my home in 2007. Although stop delivery would work for a while, after some time delivery would resume again. I've called numerous times over the years to stop delivery of your paper. It does not surprise me that you cannot find a record of my requests; perhaps therein lies the problem. I truly hope you can resolve this issue. And as to your request to place a new stop delivery to my home, I did just that approximately 2 weeks ago. Hope you caught that one!
Final Business Response /* (4000, 9, 2015/07/07) */
[redacted] I do understand that you had an issue and I am working to fix it both on your end and mine. Lets face it dealing with an issue this way actually makes it harder to fix as I am unable to speak to you directly and ensure progress was made. As I am unable to contact you and nothing has been posted I assume the issue has been resolved. Thank you for your patience.