Initial Business Response / [redacted] (1000, 5, 2014/12/19) */ The vehicle had multiple dents and body damage prior to it's arrival at San Francisco Honda Since the entire vehicle is in need of body work, we offered to pay a portion of the customer's deductible so that they could repair the entire vehicle...rather than just one bumperWe stand by our offer
Initial Business Response / [redacted] (1000, 8, 2014/10/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sfhonda.com CUSTOMER CONTACTED HONDA CUSTOMER RELATIONS,BURUEA OF AUTO REPAIRS AND YOUR OFFICE TO COMPLAIN STATING AC COMPRESSOR SHAFT BROKE WHEN WE COMPLETED OUT OF WARRANTY REPAIRS FOR CUSTOMERBAR INSPECTED COMPRESSOR AND DID NOT DETERMINE FAILUREHONDA FACTORY COVERED REPAIRS AT NO CHARGE TO CUSTOMER DUE TO PRIOR DOCUMENTED FAILURE OF THE AC CLUTCH AND COIL ASSEMBLYCUSTOMER HAD NO COSTS FOR THIS REPAIR AS DEALERSHIP PAID ANY COSTS THAT CUSTOMER WOULD HAVE TO PAY Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Service Manager states "WE COMPLETED OUT OF WARRANTY REPAIRS FOR CUSTOMER"This is incorrectThe repair was a warranty extension repair (Honda #SB-XX-XXX)Saying the repair was "out of warranty" was false Service Manager further states that "BAR INSPECTED COMPRESSOR AND DID NOT DETERMINE FAILURE"The BAR representative concluded that indeed the part was broken due too excessive force or "too high-powered of an air tool"Furthermore, the broken bolt in question could not be produced by Honda of SF(It was lost.) While Honda of SF rightly completed the repairs without cost to me, the record should reflect correct information regarding the case
Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ We apologized to Miss [redacted] that we could not fulfill her order due to shipping difficulties with our package carriers and promptly refunded her paymentMiss [redacted] said she didn't care and then demanded that we fulfill her purchase We politely apologized again and told her firmly that we could not fulfill her request We notified our web designer and had the product removed from our website to avoid further problems with future customers Again, we do apologize to Miss [redacted] for the misunderstanding and being unable to fulfill her request Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are no shipping difficultiesI have been forced to purchase the item at a higher cost from a different companyThe item was shipped via UPS with no difficultiesThe item is not damaged and can be shippedIn addition, the item was not immediately removed from their websiteI have a print out that shows the item on their website posted at a higher price than what I purchased it forThe published price was increasedThis company does not want to honor their published price because shipping cost was increased [redacted] (the owner) was not apologeticHe hung up the phone when I stated that he needed to ship the item at the published priceHe has not returned my callsI stated to [redacted] that I would pursue all legal options available to meThis company is posting published prices and then tries to get the purchaser to pay more moneyThe public needs to be aware of this fraudulent activityThe company needs to pay the difference to me between their published price and the price that I had to pay
Initial Business Response / [redacted] (1000, 5, 2015/05/24) */ The vehicle purchase referenced here has been cancelled The down payment on the vehicle and the money advanced Progressive for the insurance has been refunded in full to this customer
Initial Business Response / [redacted] (1000, 8, 2015/05/08) */ Contact Name and Title: [redacted] Service Mana Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sfhonda.com Good Afternoon, SF Honda has made several attempts to reasonably settle this complaintWe have requested several times for the customer to have a windshield replacement company inspect her vehicle to proffessionaly determine the cause of the cracked windshieldThe vehicle's windshield had several rock chips in it that were present before the customer drove into our dealershipwe offered to split the cost of the windshield if we were found to have NO fault, and pay 100% if the glass shop found SF Honda to be at faultThe customer refuses to have any glass inspect her vehicle and continues to blame us for the cracked glassThere is no evidence of out physical contact by any of our staff on the windshield of this vehicleWe even suggested the customer contact her insurance company to mediate a resollution in her behalf, which she refused to doI can forward all of my emails that have our written offer of resollution if you would like We are willing to meet this customer some where in the middle, but all of our efforts have gotten the same response from the customerSF Honda will still pay for 50% of the wholesale cost to replace this windshieldThis is a fair and reasonable offer from us, as we are concerned that some other item on this year old vehicle may be altered and may cause additional complaints from this customerThank you for your time in reviewing this issue Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I previously stated, San Francisco Honda noted existing damage to my car before beginning the recall work and no damage was noted to the windshieldNo cracks were noted nor were any rock chips notedThe windshield was not damaged when I brought it inIt had a inch crack when I picked it upI have this documented by both the paperwork from San Francisco Honda and photographs I took before I drove the car off the lot once they were unwilling to resolve the issue that dayThe only acceptable solution to me is to either have this repair made by San Francisco Honda or reimburse me completely to have the repair done myselfBeing reimbursed for 50% and having a glass repair shop act as an arbiter is not an acceptable solution for meI have filed a suit with small claims court to seek resolution
Initial Business Response /* (1000, 5, 2014/08/22) */
Contact Name and Title: *** *** Service na
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sfhonda.com
San Francisco Honda was given inaccurate information regarding the prior services at another dealershipSan Francisco
Honda offered customer a $credit but customer not satisfied with that offerService Manager then sent a check to customer on August 15, for $to resolve disputeplease note that check sent prior to SF Honda recieving this complaintthank you
Initial Consumer Rebuttal /* (2000, 7, 2014/09/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The service manager did not mail a check to meThey did call and eventually I was able to pick up the check from their office
RE: San Francisco Honda Automobile Dealership ()
Due to the customer service operations of this dealership, I am no longer interested in the Honda AutomobileI've owned numerous Honda Autos during my time—including the first generation Civic in the early 70'sBelow please find a “snippet” of a ***! Review that I recently submitted—I think this says it all------------BEGIN SNIPPET-----------------
THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED!!!
These guys are giving the Honda Automobile a BAD NAMEWhile shopping-around for a new car--they were responsive to my emails/requests before I submitted a (large) deposit to effect a search for a specific vehicleBut once they got my money, I never heard from them again(My experience has always been that a "search" should take 24/hours.)
9/21: submitted refundable deposit to secure a "search"10/4: email inquiry to *** *** for update/ETANO RESPONSE
10/7: phone message left for *** *** for update/ETANO RESPONSE10/11: Finance Mgr*** ***, was USELESS in providing any helpHe said that he would process refund in hoursTHAT NEVER HAPPENED10/17: I filed complaint with my bankcardThey are now handling this "dispute"ALSO--check this out: In the ** Honda Dealership sold that location--more residential high rises are soon to be built there--at that time they announced a two-year transition periodAt the dealership, however, they are (fraudulently) concealing this from the publicWhy? I don't know but, I suspect that they want to freeze the highest amount of assets upon "pulling up shop"Smells of Corporate GreedSo frustrated at these folks--they show no signs of even "giving-a-hoot" eitherI'll be informing Corporate Honda and the media, tooPLEASE DO NOT DO BUSINESS AT THIS DEALERSHIPBeware: I think that they'll be taking over the *** *** site when move/transition happens-----------END SNIPPET--------------------
It's their cavalier, "I-don't-care" attitude is very frustrating
Initial Business Response /* (1000, 5, 2015/08/04) */
Contact Name and Title: *** Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@sfhonda.com
San Francisco Honda is very sorry that there was a misunderstanding of which bank to send your loan toWe would like to offer you the
$dollars it cost to switch lenders and the $dollars of one days lost wages for a total of $as you requestedI have left a phone message for you and I can mail a check youThank you for bringing the matter to my attention
Initial Business Response /* (1000, 8, 2014/10/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sfhonda.com
CUSTOMER CONTACTED HONDA CUSTOMER RELATIONS,BURUEA OF AUTO REPAIRS AND YOUR OFFICE TO COMPLAIN STATING AC COMPRESSOR SHAFT BROKE...
WHEN WE COMPLETED OUT OF WARRANTY REPAIRS FOR CUSTOMER. BAR INSPECTED COMPRESSOR AND DID NOT DETERMINE FAILURE. HONDA FACTORY COVERED REPAIRS AT NO CHARGE TO CUSTOMER DUE TO PRIOR DOCUMENTED FAILURE OF THE AC CLUTCH AND COIL ASSEMBLY. CUSTOMER HAD NO COSTS FOR THIS REPAIR AS DEALERSHIP PAID ANY COSTS THAT CUSTOMER WOULD HAVE TO PAY.
Initial Consumer Rebuttal /* (3000, 10, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Service Manager states "WE COMPLETED OUT OF WARRANTY REPAIRS FOR CUSTOMER". This is incorrect. The repair was a warranty extension repair (Honda #SB-XX-XXX). Saying the repair was "out of warranty" was false.
Service Manager further states that "BAR INSPECTED COMPRESSOR AND DID NOT DETERMINE FAILURE". The BAR representative concluded that indeed the part was broken due too excessive force or "too high-powered of an air tool". Furthermore, the broken bolt in question could not be produced by Honda of SF. (It was lost.)
While Honda of SF rightly completed the repairs without cost to me, the record should reflect correct information regarding the case.
Initial Business Response /* (1000, 5, 2014/12/19) */
The vehicle had multiple dents and body damage
prior to it's arrival at San Francisco Honda.
Since the entire vehicle is in need of body work,
we offered to pay a portion of the customer's deductible so that they could repair the...
entire vehicle...rather than just one bumper. We stand by our offer.
Initial Business Response /* (1000, 8, 2015/05/08) */
Contact Name and Title: [redacted] Service Mana
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sfhonda.com
Good Afternoon, SF Honda has made several attempts to reasonably settle this complaint. We have requested several...
times for the customer to have a windshield replacement company inspect her vehicle to proffessionaly determine the cause of the cracked windshield. The vehicle's windshield had several rock chips in it that were present before the customer drove into our dealership. we offered to split the cost of the windshield if we were found to have NO fault, and pay 100% if the glass shop found SF Honda to be at fault. The customer refuses to have any glass inspect her vehicle and continues to blame us for the cracked glass. There is no evidence of out physical contact by any of our staff on the windshield of this vehicle. We even suggested the customer contact her insurance company to mediate a resollution in her behalf, which she refused to do. I can forward all of my emails that have our written offer of resollution if you would like.
We are willing to meet this customer some where in the middle, but all of our efforts have gotten the same response from the customer. SF Honda will still pay for 50% of the wholesale cost to replace this windshield. This is a fair and reasonable offer from us, as we are concerned that some other item on this 13 year old vehicle may be altered and may cause additional complaints from this customer. Thank you for your time in reviewing this issue.
Initial Consumer Rebuttal /* (3000, 10, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I previously stated, San Francisco Honda noted existing damage to my car before beginning the recall work and no damage was noted to the windshield. No cracks were noted nor were any rock chips noted. The windshield was not damaged when I brought it in. It had a 6 inch crack when I picked it up. I have this documented by both the paperwork from San Francisco Honda and photographs I took before I drove the car off the lot once they were unwilling to resolve the issue that day. The only acceptable solution to me is to either have this repair made by San Francisco Honda or reimburse me completely to have the repair done myself. Being reimbursed for 50% and having a glass repair shop act as an arbiter is not an acceptable solution for me. I have filed a suit with small claims court to seek resolution.
Initial Business Response /* (1000, 5, 2014/05/19) */
We apologized to Miss [redacted] that we could not fulfill her order due to shipping difficulties with our package carriers and promptly refunded her payment. Miss [redacted] said she didn't care and then demanded that we fulfill her purchase....
We politely apologized again and told her firmly that we could not fulfill her request.
We notified our web designer and had the product removed from our website to avoid further problems with future customers.
Again, we do apologize to Miss [redacted] for the misunderstanding and being unable to fulfill her request.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are no shipping difficulties. I have been forced to purchase the item at a higher cost from a different company. The item was shipped via UPS with no difficulties. The item is not damaged and can be shipped. In addition, the item was not immediately removed from their website. I have a print out that shows the item on their website posted at a higher price than what I purchased it for. The published price was increased. This company does not want to honor their published price because shipping cost was increased. [redacted] (the owner) was not apologetic. He hung up the phone when I stated that he needed to ship the item at the published price. He has not returned my calls. I stated to [redacted] that I would pursue all legal options available to me. This company is posting published prices and then tries to get the purchaser to pay more money. The public needs to be aware of this fraudulent activity. The company needs to pay the difference to me between their published price and the price that I had to pay.
Initial Business Response /* (1000, 5, 2015/05/24) */
The vehicle purchase referenced here has been cancelled.
The down payment on the vehicle and the money
advanced Progressive for the insurance has been
refunded in full to this customer.
Initial Business Response / [redacted] (1000, 5, 2014/12/19) */ The vehicle had multiple dents and body damage prior to it's arrival at San Francisco Honda Since the entire vehicle is in need of body work, we offered to pay a portion of the customer's deductible so that they could repair the entire vehicle...rather than just one bumperWe stand by our offer
Initial Business Response / [redacted] (1000, 8, 2014/10/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sfhonda.com CUSTOMER CONTACTED HONDA CUSTOMER RELATIONS,BURUEA OF AUTO REPAIRS AND YOUR OFFICE TO COMPLAIN STATING AC COMPRESSOR SHAFT BROKE WHEN WE COMPLETED OUT OF WARRANTY REPAIRS FOR CUSTOMERBAR INSPECTED COMPRESSOR AND DID NOT DETERMINE FAILUREHONDA FACTORY COVERED REPAIRS AT NO CHARGE TO CUSTOMER DUE TO PRIOR DOCUMENTED FAILURE OF THE AC CLUTCH AND COIL ASSEMBLYCUSTOMER HAD NO COSTS FOR THIS REPAIR AS DEALERSHIP PAID ANY COSTS THAT CUSTOMER WOULD HAVE TO PAY Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Service Manager states "WE COMPLETED OUT OF WARRANTY REPAIRS FOR CUSTOMER"This is incorrectThe repair was a warranty extension repair (Honda #SB-XX-XXX)Saying the repair was "out of warranty" was false Service Manager further states that "BAR INSPECTED COMPRESSOR AND DID NOT DETERMINE FAILURE"The BAR representative concluded that indeed the part was broken due too excessive force or "too high-powered of an air tool"Furthermore, the broken bolt in question could not be produced by Honda of SF(It was lost.) While Honda of SF rightly completed the repairs without cost to me, the record should reflect correct information regarding the case
Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ We apologized to Miss [redacted] that we could not fulfill her order due to shipping difficulties with our package carriers and promptly refunded her paymentMiss [redacted] said she didn't care and then demanded that we fulfill her purchase We politely apologized again and told her firmly that we could not fulfill her request We notified our web designer and had the product removed from our website to avoid further problems with future customers Again, we do apologize to Miss [redacted] for the misunderstanding and being unable to fulfill her request Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are no shipping difficultiesI have been forced to purchase the item at a higher cost from a different companyThe item was shipped via UPS with no difficultiesThe item is not damaged and can be shippedIn addition, the item was not immediately removed from their websiteI have a print out that shows the item on their website posted at a higher price than what I purchased it forThe published price was increasedThis company does not want to honor their published price because shipping cost was increased [redacted] (the owner) was not apologeticHe hung up the phone when I stated that he needed to ship the item at the published priceHe has not returned my callsI stated to [redacted] that I would pursue all legal options available to meThis company is posting published prices and then tries to get the purchaser to pay more moneyThe public needs to be aware of this fraudulent activityThe company needs to pay the difference to me between their published price and the price that I had to pay
Initial Business Response / [redacted] (1000, 5, 2015/05/24) */ The vehicle purchase referenced here has been cancelled The down payment on the vehicle and the money advanced Progressive for the insurance has been refunded in full to this customer
Initial Business Response / [redacted] (1000, 8, 2015/05/08) */ Contact Name and Title: [redacted] Service Mana Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sfhonda.com Good Afternoon, SF Honda has made several attempts to reasonably settle this complaintWe have requested several times for the customer to have a windshield replacement company inspect her vehicle to proffessionaly determine the cause of the cracked windshieldThe vehicle's windshield had several rock chips in it that were present before the customer drove into our dealershipwe offered to split the cost of the windshield if we were found to have NO fault, and pay 100% if the glass shop found SF Honda to be at faultThe customer refuses to have any glass inspect her vehicle and continues to blame us for the cracked glassThere is no evidence of out physical contact by any of our staff on the windshield of this vehicleWe even suggested the customer contact her insurance company to mediate a resollution in her behalf, which she refused to doI can forward all of my emails that have our written offer of resollution if you would like We are willing to meet this customer some where in the middle, but all of our efforts have gotten the same response from the customerSF Honda will still pay for 50% of the wholesale cost to replace this windshieldThis is a fair and reasonable offer from us, as we are concerned that some other item on this year old vehicle may be altered and may cause additional complaints from this customerThank you for your time in reviewing this issue Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I previously stated, San Francisco Honda noted existing damage to my car before beginning the recall work and no damage was noted to the windshieldNo cracks were noted nor were any rock chips notedThe windshield was not damaged when I brought it inIt had a inch crack when I picked it upI have this documented by both the paperwork from San Francisco Honda and photographs I took before I drove the car off the lot once they were unwilling to resolve the issue that dayThe only acceptable solution to me is to either have this repair made by San Francisco Honda or reimburse me completely to have the repair done myselfBeing reimbursed for 50% and having a glass repair shop act as an arbiter is not an acceptable solution for meI have filed a suit with small claims court to seek resolution
Initial Business Response /* (1000, 5, 2014/08/22) */
Contact Name and Title: *** *** Service na
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sfhonda.com
San Francisco Honda was given inaccurate information regarding the prior services at another dealershipSan Francisco
Honda offered customer a $credit but customer not satisfied with that offerService Manager then sent a check to customer on August 15, for $to resolve disputeplease note that check sent prior to SF Honda recieving this complaintthank you
Initial Consumer Rebuttal /* (2000, 7, 2014/09/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The service manager did not mail a check to meThey did call and eventually I was able to pick up the check from their office
RE: San Francisco Honda Automobile Dealership ()
Due to the customer service operations of this dealership, I am no longer interested in the Honda AutomobileI've owned numerous Honda Autos during my time—including the first generation Civic in the early 70'sBelow please find a “snippet” of a ***! Review that I recently submitted—I think this says it all------------BEGIN SNIPPET-----------------
THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED!!!
These guys are giving the Honda Automobile a BAD NAMEWhile shopping-around for a new car--they were responsive to my emails/requests before I submitted a (large) deposit to effect a search for a specific vehicleBut once they got my money, I never heard from them again(My experience has always been that a "search" should take 24/hours.)
9/21: submitted refundable deposit to secure a "search"10/4: email inquiry to *** *** for update/ETANO RESPONSE
10/7: phone message left for *** *** for update/ETANO RESPONSE10/11: Finance Mgr*** ***, was USELESS in providing any helpHe said that he would process refund in hoursTHAT NEVER HAPPENED10/17: I filed complaint with my bankcardThey are now handling this "dispute"ALSO--check this out: In the ** Honda Dealership sold that location--more residential high rises are soon to be built there--at that time they announced a two-year transition periodAt the dealership, however, they are (fraudulently) concealing this from the publicWhy? I don't know but, I suspect that they want to freeze the highest amount of assets upon "pulling up shop"Smells of Corporate GreedSo frustrated at these folks--they show no signs of even "giving-a-hoot" eitherI'll be informing Corporate Honda and the media, tooPLEASE DO NOT DO BUSINESS AT THIS DEALERSHIPBeware: I think that they'll be taking over the *** *** site when move/transition happens-----------END SNIPPET--------------------
It's their cavalier, "I-don't-care" attitude is very frustrating
Initial Business Response /* (1000, 5, 2015/08/04) */
Contact Name and Title: *** Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@sfhonda.com
San Francisco Honda is very sorry that there was a misunderstanding of which bank to send your loan toWe would like to offer you the
$dollars it cost to switch lenders and the $dollars of one days lost wages for a total of $as you requestedI have left a phone message for you and I can mail a check youThank you for bringing the matter to my attention
Initial Business Response /* (1000, 8, 2014/10/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sfhonda.com
CUSTOMER CONTACTED HONDA CUSTOMER RELATIONS,BURUEA OF AUTO REPAIRS AND YOUR OFFICE TO COMPLAIN STATING AC COMPRESSOR SHAFT BROKE...
WHEN WE COMPLETED OUT OF WARRANTY REPAIRS FOR CUSTOMER. BAR INSPECTED COMPRESSOR AND DID NOT DETERMINE FAILURE. HONDA FACTORY COVERED REPAIRS AT NO CHARGE TO CUSTOMER DUE TO PRIOR DOCUMENTED FAILURE OF THE AC CLUTCH AND COIL ASSEMBLY. CUSTOMER HAD NO COSTS FOR THIS REPAIR AS DEALERSHIP PAID ANY COSTS THAT CUSTOMER WOULD HAVE TO PAY.
Initial Consumer Rebuttal /* (3000, 10, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Service Manager states "WE COMPLETED OUT OF WARRANTY REPAIRS FOR CUSTOMER". This is incorrect. The repair was a warranty extension repair (Honda #SB-XX-XXX). Saying the repair was "out of warranty" was false.
Service Manager further states that "BAR INSPECTED COMPRESSOR AND DID NOT DETERMINE FAILURE". The BAR representative concluded that indeed the part was broken due too excessive force or "too high-powered of an air tool". Furthermore, the broken bolt in question could not be produced by Honda of SF. (It was lost.)
While Honda of SF rightly completed the repairs without cost to me, the record should reflect correct information regarding the case.
Initial Business Response /* (1000, 5, 2014/12/19) */
The vehicle had multiple dents and body damage
prior to it's arrival at San Francisco Honda.
Since the entire vehicle is in need of body work,
we offered to pay a portion of the customer's deductible so that they could repair the...
entire vehicle...rather than just one bumper. We stand by our offer.
Initial Business Response /* (1000, 8, 2015/05/08) */
Contact Name and Title: [redacted] Service Mana
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sfhonda.com
Good Afternoon, SF Honda has made several attempts to reasonably settle this complaint. We have requested several...
times for the customer to have a windshield replacement company inspect her vehicle to proffessionaly determine the cause of the cracked windshield. The vehicle's windshield had several rock chips in it that were present before the customer drove into our dealership. we offered to split the cost of the windshield if we were found to have NO fault, and pay 100% if the glass shop found SF Honda to be at fault. The customer refuses to have any glass inspect her vehicle and continues to blame us for the cracked glass. There is no evidence of out physical contact by any of our staff on the windshield of this vehicle. We even suggested the customer contact her insurance company to mediate a resollution in her behalf, which she refused to do. I can forward all of my emails that have our written offer of resollution if you would like.
We are willing to meet this customer some where in the middle, but all of our efforts have gotten the same response from the customer. SF Honda will still pay for 50% of the wholesale cost to replace this windshield. This is a fair and reasonable offer from us, as we are concerned that some other item on this 13 year old vehicle may be altered and may cause additional complaints from this customer. Thank you for your time in reviewing this issue.
Initial Consumer Rebuttal /* (3000, 10, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I previously stated, San Francisco Honda noted existing damage to my car before beginning the recall work and no damage was noted to the windshield. No cracks were noted nor were any rock chips noted. The windshield was not damaged when I brought it in. It had a 6 inch crack when I picked it up. I have this documented by both the paperwork from San Francisco Honda and photographs I took before I drove the car off the lot once they were unwilling to resolve the issue that day. The only acceptable solution to me is to either have this repair made by San Francisco Honda or reimburse me completely to have the repair done myself. Being reimbursed for 50% and having a glass repair shop act as an arbiter is not an acceptable solution for me. I have filed a suit with small claims court to seek resolution.
Initial Business Response /* (1000, 5, 2014/05/19) */
We apologized to Miss [redacted] that we could not fulfill her order due to shipping difficulties with our package carriers and promptly refunded her payment. Miss [redacted] said she didn't care and then demanded that we fulfill her purchase....
We politely apologized again and told her firmly that we could not fulfill her request.
We notified our web designer and had the product removed from our website to avoid further problems with future customers.
Again, we do apologize to Miss [redacted] for the misunderstanding and being unable to fulfill her request.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are no shipping difficulties. I have been forced to purchase the item at a higher cost from a different company. The item was shipped via UPS with no difficulties. The item is not damaged and can be shipped. In addition, the item was not immediately removed from their website. I have a print out that shows the item on their website posted at a higher price than what I purchased it for. The published price was increased. This company does not want to honor their published price because shipping cost was increased. [redacted] (the owner) was not apologetic. He hung up the phone when I stated that he needed to ship the item at the published price. He has not returned my calls. I stated to [redacted] that I would pursue all legal options available to me. This company is posting published prices and then tries to get the purchaser to pay more money. The public needs to be aware of this fraudulent activity. The company needs to pay the difference to me between their published price and the price that I had to pay.
Initial Business Response /* (1000, 5, 2015/05/24) */
The vehicle purchase referenced here has been cancelled.
The down payment on the vehicle and the money
advanced Progressive for the insurance has been
refunded in full to this customer.