We are in receipt of the complaint filed by the above referenced individualWe are very sorry Ms*** found fault with our servicesWe provide delivery services to internet furniture/commodity sales venues, such as Nonstop, Wayfair, etcas part of our customer baseMs***
purchased a dresser from one of these entities and San Diego Van & Storage Company provided the delivery services.Our customer requires we provide the purchaser with a four hour delivery window on the delivery date, and a phone call twenty to thirty minutes prior to our arrivalMs***'s delivery was scheduled for the window from 12:00PM to 4:00PMShe wanted delivery after four o'clock and a phone call one hour before our arrivalShe was advised we would make every effort to honor her request, but that it might not be possible to accommodate her completelyWe perform over one thousand deliveries per monthThe trucks are loaded with up to stops with items placed onboard in order of deliveryThis is the first complaint received about our delivery ServicesIn Ms***'s case, phone calls were made to advise of our pending arrivalDuring one of the calls the cell phone cut out, but our delivery personnel did not hang up on Ms***Our written records indicate S*** signed for the delivery to her residence at 4:30PM, after 4:00PM as she originally requestedWe have contacted our contract customer from which Ms*** purchased her dresserThey have agreed to refund to Ms*** the amount she paid for deliveryWe believe this to be a most generous offer on their partAgain, we are sorry that, despite our best efforts, our services did not meet Ms***'s expectationsThank you for bringing this matter to our attentionSincerely,
*** ***
Vice President
We are in receipt of the complaint filed by the above referenced individualWe are very sorry Ms*** found fault with our servicesWe provide delivery services to internet furniture/commodity sales venues, such as Nonstop, Wayfair, etcas part of our customer baseMs***
purchased a dresser from one of these entities and San Diego Van & Storage Company provided the delivery services.Our customer requires we provide the purchaser with a four hour delivery window on the delivery date, and a phone call twenty to thirty minutes prior to our arrivalMs***'s delivery was scheduled for the window from 12:00PM to 4:00PMShe wanted delivery after four o'clock and a phone call one hour before our arrivalShe was advised we would make every effort to honor her request, but that it might not be possible to accommodate her completelyWe perform over one thousand deliveries per monthThe trucks are loaded with up to stops with items placed onboard in order of deliveryThis is the first complaint received about our delivery ServicesIn Ms***'s case, phone calls were made to advise of our pending arrivalDuring one of the calls the cell phone cut out, but our delivery personnel did not hang up on Ms***Our written records indicate S*** signed for the delivery to her residence at 4:30PM, after 4:00PM as she originally requestedWe have contacted our contract customer from which Ms*** purchased her dresserThey have agreed to refund to Ms*** the amount she paid for deliveryWe believe this to be a most generous offer on their partAgain, we are sorry that, despite our best efforts, our services did not meet Ms***'s expectationsThank you for bringing this matter to our attentionSincerely,
*** ***
Vice President