Thank you for the opportunity to respond to this complaint.
Our records show that [redacted] registered for a[redacted] membership on three separate occasions. Once on April, 12, 201, and twice on November 10, 2013, (using two different email addresses). On each occasion she was shopping on...
[redacted] when she was presented with an opportunity to try our[redacted] membership program for a 30 day trial.
I believe it is this second account that she registered for on November 10, 2013 that is causing the issue of her seeing the charges continue. Because it was a different email address it had remained open.
Additionally the full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided. Our records show that she accepted this offer and completed her online enrollment.
Shortly after each enrollment we sent a welcome email to the email address provided. This email gave [redacted] details of the program’s 30 day trial, as well as instructions on how to cancel her membership. Our records show that she never cancelled and we charged her account the monthly $12.97 membership fee.
[redacted] cancelled two of the memberships. One was cancelled on 12/8/11 and the other one on 4/8/14. I apologize for any inconvenience [redacted] has encountered. I have cancelled the third membership and processed a full refund for all charges on all three accounts
Thank you for the
opportunity to respond to this complaint.
We regret any
confusion or inconvenience [redacted] experienced when doing business with our
company and trust that this letter will address his concerns.
Our records
show that on 11/26/14, after making a purchase on...
[redacted]
was presented on his order confirmation with an offer for a membership to our
[redacted] program. [redacted]
clicked on the offer link and arrived at our registration page, which provided
full details about the membership program and how he can try the program at no
cost for 7 days.
The terms on that page explained that if he
did not cancel his membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided.
Our records show that he
completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly after he enrolled,
we sent a welcome email to the email address provided. This email gave [redacted] details of the program’s
7 day trial, instructions on claiming his Introductory Shipping Rebate, as well
as instructions on how to cancel his membership. Our records show that he never cancelled and
we charged his account the monthly $12.97 membership fee.
On 11/26/15 [redacted] submitted a claim for
the introductory offer of $15 back on his shipping charges. That claim was processed and a check mailed on
1/15/15. I have enclosed copy of that check showing that
[redacted] cashed it on 1/22/15.
Since we value and strive
to please our customers, I have happily processed a full refund back to his
card and stop all further charges. Please let me know if I can be of any further
assistance.
Thank you for the opportunity to respond to
this complaint.
[redacted] did register for a 30 day trial
on 8/14/14 when she saw our offer on her [redacted] order confirmation. She
was then sent a Welcome email but it certainly could have been overlooked.
I have reviewed her account and...
see that a
full refund for all charges was processed today and she will see a credit of
$77.82 to the credit card we have on file in 2-3 business days.
Please let me know if I can be of any
further assistance.
Complaint: [redacted]
I am rejecting this response because: there are no terms and conditions which I violated by signing up for multiple trial memberships. I am entitled to three more $10 gift cards and a number of shipping rebates, including for my October membership. Plus, there is some 10 percent cash back on my purchases I have not received. When I was a member, the only restriction on membership was 'one membership per household'. That indicates that two people in the same household cannot be members at the same time. There was no restriction in terms and conditions on signing up and canceling and then signing up again. As mentioned in my previous email, my claims under a trial membership in 2013 were accepted and I received a $10 gift card. My claims in August/September 2014 under a trial membership were accepted and I received a $10 gift card. These were two different memberships. I received no correspondence from [redacted] indicating a problem with my claims or having a new membership. I subsequently did three more trial memberships this year after making purchases at [redacted] and [redacted]. I was offered the trial memberships after my purchases. As I saw it, the trial memberships were gifts for my purchases. It was only after the three trial memberships and submitting claims that [redacted] indicated there was a problem with me cancelling and signing up again. The correspondence from [redacted] would indicate they were telling me over a period of time not to sign up again. They only told me there was a problem regarding multiple sign ups and trial memberships after my final membership and submission of claims. Only when I asked about unpaid claims was I told those claims were rejected and that I 'violated' terms and conditions. If I was not entitled to additional free trial memberships the terms and conditions should have stated that one free trial membership is allowed per per person per year, per five years, or per lifetime. When I was offered to continue my membership as mentioned by [redacted], it was clear that I would not receive my gift cards and I was told my unpaid [redacted] shipping claims would be rejected. As I mentioned in my previous comments, the correspondence and terms from [redacted] clearly indicated that the limit of twelve shipping rebates per company per year per membership would allow more claims under my new membership. Otherwise, I would not have made the purchases.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
After checking my credit card account, I find that they only credited my account for two month's worth of charges and not the whole year. A credit for October and November 2014 charges only were refunded.
I told the girl on the phone that I thought I had called about these charges before to cancel them and I did because I was Not charged the fee in September. So they re-started the fees again after I canceled it once. This company should really be watched for what they are doing. I would like to see proof of my "signing up" for their service, because I remember looking at it but not accepting it.
Sincerely,
[redacted]
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on 2/25/14 after...
making a purchase on [redacted],
[redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not recall accepting any contract or agreement, a copy of which might be provided me so as to verify the company's statement that I did. The bait and switch tactic used by the company was inappropriate.However, I have been provided a full refund as I requested and thank Revdex.com for their assistance in this matter.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
It appears that Mr. [redacted] had signed up for two accounts. One was opened on 10/23/11, which he cancelled on 11/22/11. He submitted and was paid the $10 Introductory Premium, and no charges were issued against his account.
He...
they registered for another 30 day trial membership on 11/21/13, but there is no record of Mr. [redacted] cancelling the second account until 11/16/14.
Mr. [redacted] submitted and was paid the Introductory Offer of a $10 [redacted] card on 12/26/13.
Since we value and
strive to please our customers, as a courtesy, immediately upon receipt of your
letter we refunded back to his card all 2014 charges. Again, we apologize for any inconvenience
this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I write in regards to the above referenced complaint
submitted to your office by Ms. [redacted]. We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her concerns.
Our records show that on...
5/7/13, after making a purchase
on [redacted], Ms. [redacted] was presented with an offer for a membership to
our [redacted] program with her [redacted] order confirmation. Ms. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent Ms. [redacted] a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Ms. [redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Enclosed you will find
both our Terns of Use and Terms of Service. When a member registers these terms
must be agreed to at the time of registration.
I am enclosing a
copy or our Terms of Service and Terms of Use that clearly state one
Introductory Rebate per member (page 4 of the enclosed) as well as the One
membership per household.
I am sorry the member
misunderstood what the "one membership per household" means, but as I
outlined in my original response we only extend one membership. If a member
cancels, they still had a membership and are not entitiled to open another one.
All eligible rebates, and some courtesy rebates have been paid out to this former member.
Thank you
I write in regards to the
above referenced complaint submitted to your office by Mr. [redacted]. We
regret any confusion or inconvenience he experienced when doing business with
our company and trust that this letter will address his concerns.
Our records show that on...
11/8/14
after making a purchase on [redacted], he was presented with an offer for a
membership to our [redacted] program with his [redacted] order
confirmation. Mr. [redacted] clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how he can try the program at no cost
for 7 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that Mr. [redacted] completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details and
the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a
welcome e-mail with full information on how he can access and enjoy his program
benefits.
Since we value and strive
to please our customers, immediately upon receipt of the call he placed on 11/19/14 to cancel his account we refunded
back to his card the full amount we charged him and stopped all further
charges. Again, we apologize for any
inconvenience this may have caused.
Thank you for the opportunity to respond to this complaint.
Our records show that [redacted] registered for a[redacted] membership on three separate occasions. Once on April, 12, 201, and twice on November 10, 2013, (using two different email addresses). On each occasion she was shopping on...
[redacted] when she was presented with an opportunity to try our[redacted] membership program for a 30 day trial.
I believe it is this second account that she registered for on November 10, 2013 that is causing the issue of her seeing the charges continue. Because it was a different email address it had remained open.
Additionally the full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided. Our records show that she accepted this offer and completed her online enrollment.
Shortly after each enrollment we sent a welcome email to the email address provided. This email gave [redacted] details of the program’s 30 day trial, as well as instructions on how to cancel her membership. Our records show that she never cancelled and we charged her account the monthly $12.97 membership fee.
[redacted] cancelled two of the memberships. One was cancelled on 12/8/11 and the other one on 4/8/14. I apologize for any inconvenience [redacted] has encountered. I have cancelled the third membership and processed a full refund for all charges on all three accounts
Thank you for the
opportunity to respond to this complaint.
We regret any
confusion or inconvenience [redacted] experienced when doing business with our
company and trust that this letter will address his concerns.
Our records
show that on 11/26/14, after making a purchase on...
[redacted]
was presented on his order confirmation with an offer for a membership to our
[redacted] program. [redacted]
clicked on the offer link and arrived at our registration page, which provided
full details about the membership program and how he can try the program at no
cost for 7 days.
The terms on that page explained that if he
did not cancel his membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided.
Our records show that he
completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly after he enrolled,
we sent a welcome email to the email address provided. This email gave [redacted] details of the program’s
7 day trial, instructions on claiming his Introductory Shipping Rebate, as well
as instructions on how to cancel his membership. Our records show that he never cancelled and
we charged his account the monthly $12.97 membership fee.
On 11/26/15 [redacted] submitted a claim for
the introductory offer of $15 back on his shipping charges. That claim was processed and a check mailed on
1/15/15. I have enclosed copy of that check showing that
[redacted] cashed it on 1/22/15.
Since we value and strive
to please our customers, I have happily processed a full refund back to his
card and stop all further charges. Please let me know if I can be of any further
assistance.
Thank you for the opportunity to respond to
this complaint.
[redacted] did register for a 30 day trial
on 8/14/14 when she saw our offer on her [redacted] order confirmation. She
was then sent a Welcome email but it certainly could have been overlooked.
I have reviewed her account and...
see that a
full refund for all charges was processed today and she will see a credit of
$77.82 to the credit card we have on file in 2-3 business days.
Please let me know if I can be of any
further assistance.
Complaint: [redacted]
I am rejecting this response because: there are no terms and conditions which I violated by signing up for multiple trial memberships. I am entitled to three more $10 gift cards and a number of shipping rebates, including for my October membership. Plus, there is some 10 percent cash back on my purchases I have not received. When I was a member, the only restriction on membership was 'one membership per household'. That indicates that two people in the same household cannot be members at the same time. There was no restriction in terms and conditions on signing up and canceling and then signing up again. As mentioned in my previous email, my claims under a trial membership in 2013 were accepted and I received a $10 gift card. My claims in August/September 2014 under a trial membership were accepted and I received a $10 gift card. These were two different memberships. I received no correspondence from [redacted] indicating a problem with my claims or having a new membership. I subsequently did three more trial memberships this year after making purchases at [redacted] and [redacted]. I was offered the trial memberships after my purchases. As I saw it, the trial memberships were gifts for my purchases. It was only after the three trial memberships and submitting claims that [redacted] indicated there was a problem with me cancelling and signing up again. The correspondence from [redacted] would indicate they were telling me over a period of time not to sign up again. They only told me there was a problem regarding multiple sign ups and trial memberships after my final membership and submission of claims. Only when I asked about unpaid claims was I told those claims were rejected and that I 'violated' terms and conditions. If I was not entitled to additional free trial memberships the terms and conditions should have stated that one free trial membership is allowed per per person per year, per five years, or per lifetime. When I was offered to continue my membership as mentioned by [redacted], it was clear that I would not receive my gift cards and I was told my unpaid [redacted] shipping claims would be rejected. As I mentioned in my previous comments, the correspondence and terms from [redacted] clearly indicated that the limit of twelve shipping rebates per company per year per membership would allow more claims under my new membership. Otherwise, I would not have made the purchases.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
After checking my credit card account, I find that they only credited my account for two month's worth of charges and not the whole year. A credit for October and November 2014 charges only were refunded.
I told the girl on the phone that I thought I had called about these charges before to cancel them and I did because I was Not charged the fee in September. So they re-started the fees again after I canceled it once. This company should really be watched for what they are doing. I would like to see proof of my "signing up" for their service, because I remember looking at it but not accepting it.
Sincerely,
[redacted]
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on 2/25/14 after...
making a purchase on [redacted],
[redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not recall accepting any contract or agreement, a copy of which might be provided me so as to verify the company's statement that I did. The bait and switch tactic used by the company was inappropriate.However, I have been provided a full refund as I requested and thank Revdex.com for their assistance in this matter.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
It appears that Mr. [redacted] had signed up for two accounts. One was opened on 10/23/11, which he cancelled on 11/22/11. He submitted and was paid the $10 Introductory Premium, and no charges were issued against his account.
He...
they registered for another 30 day trial membership on 11/21/13, but there is no record of Mr. [redacted] cancelling the second account until 11/16/14.
Mr. [redacted] submitted and was paid the Introductory Offer of a $10 [redacted] card on 12/26/13.
Since we value and
strive to please our customers, as a courtesy, immediately upon receipt of your
letter we refunded back to his card all 2014 charges. Again, we apologize for any inconvenience
this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I write in regards to the above referenced complaint
submitted to your office by Ms. [redacted]. We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her concerns.
Our records show that on...
5/7/13, after making a purchase
on [redacted], Ms. [redacted] was presented with an offer for a membership to
our [redacted] program with her [redacted] order confirmation. Ms. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent Ms. [redacted] a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Ms. [redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Enclosed you will find
both our Terns of Use and Terms of Service. When a member registers these terms
must be agreed to at the time of registration.
I am enclosing a
copy or our Terms of Service and Terms of Use that clearly state one
Introductory Rebate per member (page 4 of the enclosed) as well as the One
membership per household.
I am sorry the member
misunderstood what the "one membership per household" means, but as I
outlined in my original response we only extend one membership. If a member
cancels, they still had a membership and are not entitiled to open another one.
All eligible rebates, and some courtesy rebates have been paid out to this former member.
Thank you
Thank you for the opportunity to respond to this complaint.
The $25 [redacted] gift card was mailed to Ms. [redacted] on
7/29/14.
As a courtesy I will reprocess the gift card and she will receive it
in 7-10 business days.
Thank you
I write in regards to the
above referenced complaint submitted to your office by Mr. [redacted]. We
regret any confusion or inconvenience he experienced when doing business with
our company and trust that this letter will address his concerns.
Our records show that on...
11/8/14
after making a purchase on [redacted], he was presented with an offer for a
membership to our [redacted] program with his [redacted] order
confirmation. Mr. [redacted] clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how he can try the program at no cost
for 7 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that Mr. [redacted] completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details and
the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a
welcome e-mail with full information on how he can access and enjoy his program
benefits.
Since we value and strive
to please our customers, immediately upon receipt of the call he placed on 11/19/14 to cancel his account we refunded
back to his card the full amount we charged him and stopped all further
charges. Again, we apologize for any
inconvenience this may have caused.