San Diego Cab

Review: My fiancé won a gift basket at a Halloween party on 10/31. The basket was left in the cab we took home to avoid drinking and driving. The basket was left in the cab, and when we noticed we called the cab company to try to recover. we didn't expect to get the basket back but we chose to make an effort. The problem started when, during a conversation with the cab company the dispatcher got really defensive and started swearing at my fiancé. When I took the phone from her and started talking the man who identified himself as [redacted] went crazy and started yelling at me, telling me my "girlfriend" is crazy. I stood right next to her when she spoke to him and the only thing she may have said wrong was "your company doesn't give a [redacted] This man continued to yell at me before hanging up on me. I called back a few minutes later to speak to a manager but the employees said that there was no manager and that "[redacted]" was gone,. The way these people spoke to my fiancé, and myself Is incredibly disrespectful, especially with my fiancé being upset about losing something. All she wanted to do was recover the lost item and these employees wanted to swear and yell at her. This is unacceptable. Thank you for your time and considerationDesired Settlement: We would like some form of resolution through management of the company and hopefully our lost items returned

Business

Response:

November 09, 20**

Revdex.com Case # [redacted]

To Revdex.com!

To response the customer complaint with the above ID Number:

Our roll and regulation for lost & Found item is, when

customer call for any lost item, we take customer information, lost item

information and after we will searching for last item with general announcement

to all our Taxicab driver through our computer dispatch or the Radio. If we

found the lost item, then we call back the customer to get his or her lost

item.

According our record, The Taxicab Number [redacted] lady driver

picked up her from [redacted] store [redacted]th street Downtown

around 7:30 pm and drop her at [redacted] Side Ave on November 31. 20**.

Lady customer calls the company between 10 and 11pm for lost

item in the cab on the same day. Our phone operator got customer and item

information and our dispatcher call the cab Number [redacted] couple time, but the

driver not response to dispatcher rid away.

Lady customer call again and asking for her lost item. Our

phone operator said to the customer, we call the driver, who pick you up not

response to our calls or it might be she quit working today. We have your

information as soon we get the driver, we will call you back, but Lady customer

call again and again more than five times in that busy night and she wants his

lost item as soon as possible. Dispatcher has talked to her don’t call us every

minutes, we have your information, when we get your item, we will call you

back. She screaming on dispatcher couple time and she wants lost item now. Dispatcher

said I can’t help you in this meddle of night just wait till tomorrow and also

dispatcher is released the Taxicab phone number to her.

The next day, we asked the driver for any lost item in the

cab. The driver said “the lady was my last customer and she noting left in my Taxicab.

She can go to [redacted] store asking for recording video on that day.

It might be she left the basket over there”.

San Diego Cab management apologize the customer for any

passable argument between our employee and customer. We are really sorry for incontinent

that she last her Basket.

We are appreciates for your continue business.

If you have any question, please call me at 619-[redacted].

Thank You.

G. Manager