San Diego Bike Shop

To Whom It May Concern,
I have been in business in Connecticut for over yearsI take pride in my work and if there is a problem
I make sure that at the end of the day I have a satisfied customer*** *** has called numerous times
and I tried to explain to him that there is nothing
wrong with his driveway and that it's not falling apartFrom
the very beginning I explained that the areas that he is concerned about are areas that we couldn't use the
paver on and we had to rake those areas in by hand and sometimes when that's done it can bring more rock
to the top of the pavementI told him right from the first complaint that when it's time, the driveway should be
sealed and that would take care of the loose stonesThere is nothing wrong with the drivewayEven if I did
the driveway over that would more then likely happen againIt's an area that had to be raked in and it allowed
rock to come to the surfaceThe driveway is not falling apartI offered to seal it for cost and labor and I never
heard back from himI would like to know what company told him there is not enough base and that the asphalt
was cold when it was layedHow can he even say that when the base is under the driveway and for him to make
the claim of cold asphalt he would of had to been there*** *** was there the whole time from start to finish
so he knows exactly how much material was usedIf he had any concerns, why wouldn't he say something while
the driveway was being put in? Sealing the driveway will take care of any loose stonesEvery time I went to meet
with him I assured him that the driveway wasn't coming apart and when it got closer to a year after it was installed
then it can be sealedAlso whoever gave him a price of $9,is crazyI want to work with *** ***
but he wants no part of what should be doneI will not tear up a perfectly good driveway when there is nothing
wrong with it and install a new oneHe was there the whole time it was being installed so he knows exactly how
much material was usedI know that after it's sealed he will see what I have been trying to explain to himI really
don't know what else I can do or say, however I still would like to know the name of the company who has no idea
what their talking about and would charge such an outrageous priceI ALWAYS stand behind my work and that
will never changeHe did agree at first to have it sealed and then all of a sudden he changed his mind
Sincerely,
*** ***

Review: I bought a bike tube from these guys, correctly installed it to 60 psi and before I could ride it the tube popped and went flat.

I removed the tube to find that a seam had failed on the outside of the tube (away from the spokes).

when I returned it to the bike shop approx 1 hour from the time I purchased the tube they told me it was from the spoke rubbing on the tube,

there are no rub marks on the tube. then they told me the tube was twisted which it could have been as the failure was next to the stem.

I then asked for a refund because the tube was defective and "Mo", the owner, told me there was no guarantee on tubes, at which time I left.Desired Settlement: refund of cost of less than $7.00 I have the receipt

Business

Response:

Hi,

Please note, posted on website and in store; No WARRANTY ON FLAT REPAIR UNLESS DEFECTIVE TUBE OR LABOR. This customer came back with an obvious blowout puncture hole in a tube purchased from San Diego Bike Shop, and since we did not install the tube, nighter the tube or the labor could be warrantied. This customer also refused a half price offer of a replacement tube which we extend to customers in once in a while circumstances like this.