Samuel Culbertson Mansion Historic Inn

We did make contact with the local DMV. They stated as the customer will need to contact them directly on this matter, as they are the legal owner. Sorry for the confusion but unfortunately we cannot help any further in this matter.

My name is Stanley ** W[redacted] and I am the Vice President and General Manager of Valcourt Exterior Building Service of NJ and I am responding to the complaint filed by a resident of [redacted]. Jersey City NJ. Complaint #[redacted].In this complaint the home owner or resident has stated that...

we have been unresponsive to his request to repair an issue that we allegedly created while making another repair the unit. We have on many occasion tried to schedule a time to repair the issue and unfortunately the appointment had to be changed. Sometimes because something occurred on our end and sometimes something occurred on the homeowners end. However since this complaint was filed we repaired the issue in question to the satisfaction of the home owner at no cost to the home owner on July 8,2016.We feel that this complaint has been fully satisfied at this time and our record should represent such.

We and the customer have settled this today. The check is going out today. Not sure why the customer has sent this after this has been resolved.

I would like to apologize for the mix-up as the check came back today from [redacted]. We should have sent it to [redacted]. This check will be reissued and go out tomorrow. I can provide copies of the letter from [redacted] if need be.