Samsung Electronics America

Upon receipt of the customer’s Revdex.com rebuttal, we reviewed the customer’s request an additional time We have offered the customer a pro-rated refundThe customer has accepted and was advised to hold onto the product until refund is approvedOnce approved, a shipping label will be sent to the customer’s email addressThe customer will need to package the TV (UN32F5500AFXZA) and place the label on the packageTake the package to the nearest UPS locationPlease place the transaction number on the package as wellOnce we have received the package and processed it in, the refund check will be processed for the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that Samsung is no longer covering the cost to replace capacitor related issuesWe further explained to the customer that the only option at this point if he does not want to proceed with service would be a pro-rated buyback (refund) based on ownershipWe have requested for the customer to send us his serial number from his unit and a copy of his sales receipt for further reviewCurrently, we are waiting for a reply back from the customerWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe attempted to contact Ms [redacted] after receiving her receipt via email and telephone with no successAfter review of the receipt, we would like to offer Ms [redacted] a buyback (refund) but would need her acceptance before processingIf you speak with Ms [redacted] please have her reply to our email or contact us directly at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I tried calling back several times, the ext ***, the mailbox is full and when I dial the ext ***, it does not route to connectAdditionally I have left VMs in the generic mailbox without a return call as of yet I was told that the rusted body/frame is not replaceable from the initial visit Regards, [redacted]

[redacted] I am rejecting this response because: I accept the company's offer for repair, but I want the response to acknowledge that my tv was repaired by Samsung last January and broke within a year of repairI have attached a screenshot of the email and the ticket number provided Regards, [redacted]

I am rejecting this response because: you would only call me while I was at work and unable to answer your phone callThe number given would say this is not a return call number and hang upAlso, I have bought your extended warranty and my washer still is brokenweeks laterFurthermore, why did you discontinue my model? I know the answer to thatIt had a faulty motor, control panel, and pumpIt was cheaper for your business to stop production and release a new updated model leaving all of us who bought the first model to pay for an extended warrantyI will never buy another Samsung appliance again and have already started to spread the word of how poor you treat your customers

I wanted to follow up with you this morningMy refund is now in my checking accountI very much appreciate all you have done to get this situation resolvedI truly believe without your help I would have been stuck with an inoperable stove

Samsung has contacted the customer regarding their Television The unit has been deemed physical damage Unfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claims regarding his Galaxy Tab A The App that Mr [redacted] s is referring to is an Android App feature and it is working as it should An example of what is happening is something like when you are on your smart phone and you pull the page down and it automatically refreshes There is nothing that can be done about thatMr [redacted] may contact [redacted] to submit his suggestion We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday .Thank you

Upon receipt of [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeOur limited one-year manufacturer’s warranty indicates Samsung can request for the original dated bill of sale from the consumer and it must be presented by the consumer upon request as proof of purchase to Samsung in order to obtain warranty servicesIf bill of sale is unavailable, we then request for serial number to validate the origin of the unit and if a unit is under warrantyWarranty information can be found on www.samsung.comUnfortunately, in this case, [redacted] cannot present either to Samsung We have escalated this case to our product support team to see if they can locate the origin my scanning the barcode presented on the back of the unit however we cannot guarantee this will locate the product’s origin or warranty informationWe will continue to monitor this complaint and will follow up with [redacted] shortlyWe do sincerely apologize for this unfortunate situation but our original response will not be modifiedWe do sincerely apologize for this unfortunate situation but our original response will not be modified at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have reached out to the customer to and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to releaseWe also explained to him how the new firmware will not negatively affect the SSDYou can view this new fix at the following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has contacted the customer regarding their televisionUnfortunately due to the unit being deemed physical damage there will be no accommodationsThe customer can set up a repair but it would be the customer’s responsibility for the repair costWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that we will be offering an exchange due to a part being on back orderThe exchange order has been approved and the customer will receive a call from our exchange department with an offer within 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution is NOT satisfactorythe entire point is that I have had to replace it five times and this is a very common problem others have facedhowever, I can't keep wasting my time with samsung (I tried calling them back and they never pick up the phone)This is horrible customer service Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I was given two appointments at two different days for the technician to come out and put new rods into the washing machine I waited all day both days and no one showed up I was never contacted again They sent me a kit that consists of a cheap looking sticker that goes over the knob that shows the different cycles on the washing machine It changes all the cycles For example, what used to be the bedding cycle is now the waterproof cycle that does a low spin Unfortunately, the low spin leaves a lot of water in the sheets, blankets, etc, thus making the drying in the dryer go a lot longer What a cheap way to try and resolve the situation, by making the consumer spend more on drying I gave Samsung the chance to make things right, instead, they are making things worse I now realize that they are not comfortable with the repairs on their product, and feel the best way to resolve my situation, is to pick up their piece of garbageand give me a full refund If not, I will not hesitate to go to the media Regards, [redacted]

I am talking about Samsung they have been saying a check has been sent to me since November but I haven't receive anything

Upon review of the of the customer’s file the customer has been advised that we have fulfilled all of our obligations of the capacitor settlement and there will be no accommodations at this time We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60ES8000FXZASamsung has offered the customer a pro-rated refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] concerns his request was forwarded to the department that handles security camera refunds The agent requested the model and serial, but did speak to the correct department regarding Mr***’s claim and was advised he would be getting a refund Please provide the model and serial number so that we may update your file on our end We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter filing the complaint, I was finally contacted by Samsung and began the process of fully resolving my issueThey shipped me a replacement to the defective component which I had shipped back to them and offered a $Samsung gift card for the inconvenienceI did not request any compensation, but did accept their gift card offer Regards, [redacted] ***