Sammy's Auto Service

On 3/7/2017 Mr [redacted] got his oil changed with us at our location. About two months later, on 5/2/2017 Mr. [redacted] came back claiming that his oil filter had come off while driving on the freeway and that his engine was making a clicking noise. We have a double safety system where two of our...

employees double check the oil filter and oil plug before any vehicle leaves our premises. Two technicians always double check the tightness and oil levels. We informed Mr. [redacted] that it is impossible for an oil filter to fall out after two months of driving the vehicle around. We did advised him that it the clicking noise could be caused because of lack of maintenance or to the fact that the vehicle is an older vehicle ( Nissan Quest 1998) and has over 300,000.00 miles at the time we services his vehicle. Mr. [redacted] then went to say, that him himself had replaced the engine with a "used engine" and that the odometer wasn't correct. We have no information or any service history to support his claim. We strive to give all our customers great service and honest work. We feel Mr. [redacted] is blaming us for a tired engine that's been neglected. Please feel free to contact me directly at 602-319-8998 if you have any further question. Thank you for your time,