Business Response to a Complaint Complaint ID#: [redacted] Company Name: Samdam Restaurant Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: The customer made an order online through our website and made the payment through [redacted] At the time that the costumer made the order, our internet was down which is something that rarely happens and can also be checked by calling [redacted] , who were giving us calls about the internet being downSince we had no connection, there was no way for us to be able to check the online orders or even know that we received one without a call from the costumerWe were also unable to refund [redacted] money at the time she called because we could not access the account in order to do so until we got the internet backOnce the connection was restored later that day we refunded her money through [redacted] We have now disabled our online ordering through the website to prevent this from happening again in the futureIn reference to the quote "our power went out, this never happens", he meant to say internetEveryone who works here speaks English as a second language and occasionally some words may be incorrectly used when translating, especially when they are having obscenities yelled at them while they are trying to explain the situationIf there's any more information you need please call [redacted] Sent on: 9/16/11:50:AM Sent by:
Response:
The customer made an order online through our website and made the payment through[redacted]. At the time that the costumer made the order, our internet was down which is something that rarely happens and can also be checked by calling[redacted], who were giving us calls about the internet being down. Since we had no connection, there was no way for us to be able to check the online orders or even know that we received one without a call from the costumer. We were also unable to refund [redacted] money at the time she called because we could not access the account in order to do so until we got the internet back. Once the connection was restored later that day we refunded her money through[redacted]. We have now disabled our online ordering through the website to prevent this from happening again in the future. In reference to the quote "our power went out, this never happens", he meant to say internet. Everyone who works here speaks English as a second language and occasionally some words may be incorrectly used when translating, especially when they are having obscenities yelled at them while they are trying to explain the situation. If there's any more information you need please call [redacted].
Sent on: 9/16/2014 11:50:06 AM
Sent by: 74.90.136.96
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Samdam Restaurant Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: The customer made an order online through our website and made the payment through [redacted] At the time that the costumer made the order, our internet was down which is something that rarely happens and can also be checked by calling [redacted] , who were giving us calls about the internet being downSince we had no connection, there was no way for us to be able to check the online orders or even know that we received one without a call from the costumerWe were also unable to refund [redacted] money at the time she called because we could not access the account in order to do so until we got the internet backOnce the connection was restored later that day we refunded her money through [redacted] We have now disabled our online ordering through the website to prevent this from happening again in the futureIn reference to the quote "our power went out, this never happens", he meant to say internetEveryone who works here speaks English as a second language and occasionally some words may be incorrectly used when translating, especially when they are having obscenities yelled at them while they are trying to explain the situationIf there's any more information you need please call [redacted] Sent on: 9/16/11:50:AM Sent by:
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Samdam Restaurant
...
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
[redacted]
Response:
The customer made an order online through our website and made the payment through[redacted]. At the time that the costumer made the order, our internet was down which is something that rarely happens and can also be checked by calling[redacted], who were giving us calls about the internet being down. Since we had no connection, there was no way for us to be able to check the online orders or even know that we received one without a call from the costumer. We were also unable to refund [redacted] money at the time she called because we could not access the account in order to do so until we got the internet back. Once the connection was restored later that day we refunded her money through[redacted]. We have now disabled our online ordering through the website to prevent this from happening again in the future. In reference to the quote "our power went out, this never happens", he meant to say internet. Everyone who works here speaks English as a second language and occasionally some words may be incorrectly used when translating, especially when they are having obscenities yelled at them while they are trying to explain the situation. If there's any more information you need please call [redacted].
Sent on: 9/16/2014 11:50:06 AM
Sent by: 74.90.136.96