On Nov 2016, we bought a coffee table (T478-20), two end tables (T478-17), zero wall recliner (3840052), love seat (3840094), and a 2-seat reclining sofa (3840081) at Sam's Furniture on North Storey Road, Suite 160, Irving, TX Prior to the purchase, we informed the sales rep (Gabriela Pineda) that I was in the military and we were stationed in San Angel, TXWe wanted to know if the warranty covers that areaGabriella went to go verify and upon coming back she informed us (my wife, father, and I) that their warranty is valid anywhere an Ashley's Furniture was located and San Angelo, TX is an area that is coveredMid-January we started noticing that the fabric was tearing in multiple areas and called the store to inform themInitially we were told by Kissie (817-945-1090) that another person would take care of the warranty info and we would get a call backWe waited two weeks and did not receive a phone call so we called againKissie answered and informed us that they could give us new furniture if we brought the furniture to themWe told her that we live over four hours away from the store and were told this area is covered under warrantyShe told us she would have the manager call usOnce again, the manager didn't call us and we had to call themAfter months of repeatedly calling the store manager (James McDonald @ 817-349-6119) told us all they can do is replace the furniture if we bring it to themWe explained that we did not have a truck and lived over hrs away and were informed before we purchased the furniture that the area we currently live in was covered by warranty which is why we purchased the furniture at Sam’s in the first placeAll he could say is that he apologizes if the sales rep "misspoke" and they have never covered warranty outside of the DFW areaKnowing that we are in the military and were only going to be stationed in San Angelo for months, we specifically verified the warranty information with the sales repJames would not address the lie we were toldWe even asked for a complete refund if we brought all the items backJames said no and that all he could do was replace the furniture that is ripped if we paid to transport both the old and new pieces
Dear [redacted] : Thank you for contact us We'd very much like to resolve this account with you As we started in our response to your first Revdex.com inquiry from June 20, 2016, we are offering to mark your account paid for only $ You may make a payment online, by phone or in our store Online: http://www.samsfurniture.com/current/make_payments.aspx?header=1In Store: [redacted] ***Phone: ###-###-####We're eager to resolve this issue, please contact ASAP to make your payment, Thank you, [redacted] Sam's Furniture & Appliances
Sams Furniture contacted me today at 4:pm when written cease and desist notice was given to their company and received on or around 6/20/They are contacting via phone when have submitted in writing not to do so violating the Debt Collections Practices laws of TexasI asked this creditor not call me via phone and they did so anywayI asked them in writing and notified the state attorney general of this information, therefore it is well documented of their behaviorI submitted a request to have a settlement offer that was provided in January in writing instead of verbally as this company will say they never received payment or it was not processed which will cause the settlement offer to be invalid wherein the amount they agreed upon can never be settledNotice was sent regarding an amicable settlement offer on Monday July however will submit another notice via certified mail for ensure of receiptThey will be reported and I will now pursue legal action
Hello - It is my understanding that we have been working with you on this issue If ***, the Lease Manager at our Arlington store, has not contacted you, please let me know directly, [redacted] We're sorry for the confusion and appreciate your business*** [redacted] CEOSam's Appliances & Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11192955, and have determined that this does not resolve my dispute You never asked for that information You gave me a totally different answer previously You were provided that info because the other bureaus are appropriately updated, but here is a copy for your records to validate See page of the petition and the discharge order
I have sent multiple email request to request a debt settlement for balance owed from years agoThe parties at the company [redacted] and [redacted] are receiving the correspondence but are failing to adhere to my written request for validation of debt and or settlement offer in formal written correspondenceThey continue to call, leave voice mail messages and send email not addressing my request for settlement balanceI was involved in an accident in January and the final $payment was made but they indicated it was never received which starts the balance due all over againI'm just trying to settle the balance professionally and aligned with the legal guidelines
Revdex.com: I want to thank you for assisting me in getting this resolved It is a shame that the management of SAMs lack professionalism and ethics to resolve the issue without having to go through the Revdex.comSAMs lost a customer and we just recently purchased a new couch and recliner If they would have been ethical I would have spent my dollars there I have reviewed the response made by the business in reference to complaint ID 11113504, and find that this resolution is satisfactory to me
Hello - we have contacted Ms [redacted] and I believe that the results have satisfied her request We're very sorry for this situation Sam's strives to have excellent customer service 100% of the time, and we have fallen short with Ms [redacted] experience My hope is that we can have more opportunities how great of a company Sam's can be! Thank you for your business, we greatly appreciate you!
Just finished buying a few pieces of furniture from Sam's Furniture on Hulen Bend BlvdDorthy meet us with the most pleasant welcome we could have hadImmediately was working to get us to the furniture we planned to look for and coordinate furniture with the colors and coverings that my wife was looking forIf your looking to buy furniture, you need to go visit Dorthy
I recently went into the store to purchase a recliner chair, when I went into the store I felt like maybe I should buy a bed and a dinning room setThe young lady advised me they had a lease to own agreement that reports to the three major credit bureausI agreed and I advised her, this would be short term and I would be back in January to purchase my furniture in fullI was told if I came in with a thousand dollars they would let me have the furniture but I had to pay it off by the 20th of JanuaryI go in today and the story change now she wants me to pay the full 1500, for my furniture after I have given the alreadyI told her my husband spoke with someone and they told him to bring back in the dollars and we can have itI just feel like I was robbedlike reallyI wouldn't recommend this store to anyone due to the horrible customer service and the lies they tell to their customers
I bought a dresser back in march the amount was when I tried to pay this month they're telling me I had to pay for an ac that I never gotLast year I had the same problem when I purchased a bed and they tried to charge also for a laptop I had to go to the store and they fixed the problem but today the manager was being rude and said she can't do anything I still owned them if I haven't been late on my payments how is that possibleThere charging me for something I didn't buy and I would like for them to explain why or where my money was gone to
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sorry I haven't received a call fromany from the store Regards, [redacted]
I recently paid off an account with ***'s Furniture I was never late on my account and I paid it in full, however they reported my account as "Closed" which has negatively impacted my credit scores with the credit bureaus I contacted the company and they explained that is normal This is not "normal" practice and should be reported When a customer makes the effort to pay their account timely every month (and sometimes pays more than what is actually due), it is not ok for them to be able to misreport those efforts by calling the account, "CLOSED" It should be reported as, "PAID IN FULL." They are not willing to correct this issue and say it is their practice
On Nov 2016, we bought a coffee table (T478-20), two end tables (T478-17), zero wall recliner (3840052), love seat (3840094), and a 2-seat reclining sofa (3840081) at Sam's Furniture on North Storey Road, Suite 160, Irving, TX Prior to the purchase, we informed the sales rep (Gabriela Pineda) that I was in the military and we were stationed in San Angel, TXWe wanted to know if the warranty covers that areaGabriella went to go verify and upon coming back she informed us (my wife, father, and I) that their warranty is valid anywhere an Ashley's Furniture was located and San Angelo, TX is an area that is coveredMid-January we started noticing that the fabric was tearing in multiple areas and called the store to inform themInitially we were told by Kissie (817-945-1090) that another person would take care of the warranty info and we would get a call backWe waited two weeks and did not receive a phone call so we called againKissie answered and informed us that they could give us new furniture if we brought the furniture to themWe told her that we live over four hours away from the store and were told this area is covered under warrantyShe told us she would have the manager call usOnce again, the manager didn't call us and we had to call themAfter months of repeatedly calling the store manager (James McDonald @ 817-349-6119) told us all they can do is replace the furniture if we bring it to themWe explained that we did not have a truck and lived over hrs away and were informed before we purchased the furniture that the area we currently live in was covered by warranty which is why we purchased the furniture at Sam’s in the first placeAll he could say is that he apologizes if the sales rep "misspoke" and they have never covered warranty outside of the DFW areaKnowing that we are in the military and were only going to be stationed in San Angelo for months, we specifically verified the warranty information with the sales repJames would not address the lie we were toldWe even asked for a complete refund if we brought all the items backJames said no and that all he could do was replace the furniture that is ripped if we paid to transport both the old and new pieces
Dear [redacted] : Thank you for contact us We'd very much like to resolve this account with you As we started in our response to your first Revdex.com inquiry from June 20, 2016, we are offering to mark your account paid for only $ You may make a payment online, by phone or in our store Online: http://www.samsfurniture.com/current/make_payments.aspx?header=1In Store: [redacted] ***Phone: ###-###-####We're eager to resolve this issue, please contact ASAP to make your payment, Thank you, [redacted] Sam's Furniture & Appliances
Sams Furniture contacted me today at 4:pm when written cease and desist notice was given to their company and received on or around 6/20/They are contacting via phone when have submitted in writing not to do so violating the Debt Collections Practices laws of TexasI asked this creditor not call me via phone and they did so anywayI asked them in writing and notified the state attorney general of this information, therefore it is well documented of their behaviorI submitted a request to have a settlement offer that was provided in January in writing instead of verbally as this company will say they never received payment or it was not processed which will cause the settlement offer to be invalid wherein the amount they agreed upon can never be settledNotice was sent regarding an amicable settlement offer on Monday July however will submit another notice via certified mail for ensure of receiptThey will be reported and I will now pursue legal action
Hello - It is my understanding that we have been working with you on this issue If ***, the Lease Manager at our Arlington store, has not contacted you, please let me know directly, [redacted] We're sorry for the confusion and appreciate your business*** [redacted] CEOSam's Appliances & Furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11192955, and have determined that this does not resolve my dispute You never asked for that information You gave me a totally different answer previously You were provided that info because the other bureaus are appropriately updated, but here is a copy for your records to validate See page of the petition and the discharge order
I have sent multiple email request to request a debt settlement for balance owed from years agoThe parties at the company [redacted] and [redacted] are receiving the correspondence but are failing to adhere to my written request for validation of debt and or settlement offer in formal written correspondenceThey continue to call, leave voice mail messages and send email not addressing my request for settlement balanceI was involved in an accident in January and the final $payment was made but they indicated it was never received which starts the balance due all over againI'm just trying to settle the balance professionally and aligned with the legal guidelines
Revdex.com: I want to thank you for assisting me in getting this resolved It is a shame that the management of SAMs lack professionalism and ethics to resolve the issue without having to go through the Revdex.comSAMs lost a customer and we just recently purchased a new couch and recliner If they would have been ethical I would have spent my dollars there I have reviewed the response made by the business in reference to complaint ID 11113504, and find that this resolution is satisfactory to me
Hello - we have contacted Ms [redacted] and I believe that the results have satisfied her request We're very sorry for this situation Sam's strives to have excellent customer service 100% of the time, and we have fallen short with Ms [redacted] experience My hope is that we can have more opportunities how great of a company Sam's can be! Thank you for your business, we greatly appreciate you!
Just finished buying a few pieces of furniture from Sam's Furniture on Hulen Bend BlvdDorthy meet us with the most pleasant welcome we could have hadImmediately was working to get us to the furniture we planned to look for and coordinate furniture with the colors and coverings that my wife was looking forIf your looking to buy furniture, you need to go visit Dorthy
I recently went into the store to purchase a recliner chair, when I went into the store I felt like maybe I should buy a bed and a dinning room setThe young lady advised me they had a lease to own agreement that reports to the three major credit bureausI agreed and I advised her, this would be short term and I would be back in January to purchase my furniture in fullI was told if I came in with a thousand dollars they would let me have the furniture but I had to pay it off by the 20th of JanuaryI go in today and the story change now she wants me to pay the full 1500, for my furniture after I have given the alreadyI told her my husband spoke with someone and they told him to bring back in the dollars and we can have itI just feel like I was robbedlike reallyI wouldn't recommend this store to anyone due to the horrible customer service and the lies they tell to their customers
On my Experian credit report, they indicated that I owed them $ This debt should be showing $because they were discharged in Chapter BK
I bought a dresser back in march the amount was when I tried to pay this month they're telling me I had to pay for an ac that I never gotLast year I had the same problem when I purchased a bed and they tried to charge also for a laptop I had to go to the store and they fixed the problem but today the manager was being rude and said she can't do anything I still owned them if I haven't been late on my payments how is that possibleThere charging me for something I didn't buy and I would like for them to explain why or where my money was gone to
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sorry I haven't received a call fromany from the store Regards, [redacted]
I recently paid off an account with ***'s Furniture I was never late on my account and I paid it in full, however they reported my account as "Closed" which has negatively impacted my credit scores with the credit bureaus I contacted the company and they explained that is normal This is not "normal" practice and should be reported When a customer makes the effort to pay their account timely every month (and sometimes pays more than what is actually due), it is not ok for them to be able to misreport those efforts by calling the account, "CLOSED" It should be reported as, "PAID IN FULL." They are not willing to correct this issue and say it is their practice