Sam The Plumber

First, this job was completed by our plumber except for the drywall The customer was having her contractor finish the drywall, since that normally is a contractor job, and he was there working A week later, the customer called and stated that the hot tub would not work We told her that she had to plug it in, the same way as the tub that we removed We ended up sending our maintenance man out to show her son how to plug it in the wall After about a month of the customer stating that the hot tub would not work still, we had sent the plumbing supervisor out on numerous occasions, and no one had answered the door, and he could hear people inside Second, the material used for the job was $ The labor was $1,515.00, in which at the beginning we had to send guys to carry out the hot tub being removed The customer was in Arizona at the time the work was being performed, and she was being told things from the contractor that our plumbers were doing, which is all hear say We have worked for this customer in the past, and she has had a complaint every time, either regarding the bill or the job She has never paid an original bill Obviously, after what we have went through with this last job, we were not going to be working for her any longer This complaint is no surprise to us We strive to make our customers 100% happy

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On Fri, Feb 5, at 8:AM, ***
*** wrote:***As per our phone conversation yesterday, please add this to our response to the complaint we received.The electric boiler that was installed, was provided by the customer, and not by our company ThanksTanya C***Caporuscio Plumbing & Heating, IncSKettle StreetAltoona, PA 16602Phone #: ###-###-####Fax #: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

First, this job was completed by our plumber except for the drywall.  The customer was having her contractor finish the drywall, since that normally is a contractor job, and he was there working.  A week later, the customer called and stated that the hot tub would not work.  We told...

her that she had to plug it in, the same way as the tub that we removed.  We ended up sending our maintenance man out to show her son how to plug it in the wall.  After about a month of the customer stating that the hot tub would not work still, we had sent the plumbing supervisor out on numerous occasions, and no one had answered the door, and he could hear people inside.  Second, the material used for the job was $409.12.  The labor was $1,515.00, in which at the beginning we had to send 4 guys to carry out the hot tub being removed.  The customer was in Arizona at the time the work was being performed, and she was being told things from the contractor that our plumbers were doing, which is all hear say.  We have worked for this customer in the past, and she has had a complaint every time, either regarding the bill or the job.  She has never paid an original bill.  Obviously, after what we have went through with this last job, we were not going to be working for her any longer.  This complaint is no surprise to us.  We strive to make our customers 100% happy.

There will be no charge for going out, as it is still under warranty.  We were unaware that the alarm was still going off, because we had not heard from the customer since the last time we were called out, so we assumed that the problem was resolved.