I ordered a casement AC from them which clearly said it was in stock and would ship within a day days later I had to contact them to find out why it didn't seem to be moving forward They informed me that it was not in stock and offered me an alternative that they assured me was just as good and $cheaper They gave me the money back and sent the unit they suggested We had it professionally installed and within seconds of turning it on realized something was wrong - a piece of the fan seemed to not be working properly which prevented it from working full force but was also so loud that we had complaints from our neighbors within the first hours (it's an apt in NYC) We contacted them and they said we could send the unit back and that they would have another one to us in to days We told them it was installed and not that simple and asked if they could have a replacement one delivered when their UPS man arrived to take this one away They said no but that we could return it and wait days Same story So we asked if they could send a technician - they said they would and that it would take 10-days for someone to get out there We were in a heatwave so figured any air is better than none days later I contacted them about the technician and their answer was "oh, we thought one came." They promised to again put in a request for one and get back to me either way within hours hours later I followed up and got no response I tried again for days and finally someone wrote back saying that they're still trying to reach a technician I asked when that would happen and again no response Only when I said I would stop payment did they respond They are a horrible company and I have no idea why they have a good reputation on this site Buyer beware!
Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Hi we are sorry for the inconvenienceAs explained earlier the unit was back orderedYamaha volts receivers are back ordered by the manufacturerAnd we had notified the customer time to timeThe customer order was on list to ship as soon as unit comes in stockWe had notified this to the customer The customer should have just emailed us he wants credit and we would have credited him for the unit and the shippingI am not sure why he had to do a complain to get credit We have gone and issued him the credit for the back order item and removed his name from the list we apologize for the inconvenience this may have caused you
Hi We are sorry for the inconvenienceAs mentioned earlier also the unit is back order from the factoryWe have updated you this message every other week.Also your credit card is still not been charged.You can check with your card company.As the item is back order from the factory your order will be cancelledOnce again we apologize for the inconvenience
Initial Business Response / [redacted] (1000, 5, 2014/10/23) */ Hi We are sorry for the inconvenience What is customer order number ? Please tell the customer to send the unit back to Rma Returns department Samstores [redacted] Thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not pleased because I've been waiting a very long time to receive word and action regarding the purchase I made by phone card with my Visa Debit Card which is connected to my checking account.The Rep keeps encouraging me to keep the player because it's a newer model at www.samstores.com which I don't want because I previously bought the same "newer model" for less at Amazon.com and returned itHe charged me $for the Pioneer multi regional code free DVD player he didn't send me but sent a lesser costing one (I already mentioned) and put $of my money in a credit account for me, he said Final Consumer Response / [redacted] (4200, 11, 2014/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked Samstores to send a UPA prepaid label as I don't think it's fair for me to pay the returning fee for thee item I purchased Final Business Response / [redacted] (4000, 13, 2014/10/28) */ We have issued you UPS label and emailed it to [redacted] Please tell the customer to send the unit back to us
We are building a hotel in Caribbean which works in XXX-XXX volts.After almost month hunting overseas in Europe,Asia and USAWe decided to buy all out hotel electronics and appliances which work on XXX-XXX volts from them.We studied quality, availability , pricing, delivery and customer service of different volts stores in USABut no one came close to samstores.My wife and I flew to Chicago to check there products.We spoke to very polite decent guy name abbeyHe showed all different product they had in the warehouse with pricing and featuresThey where some product they had to order directly from factoryBut the overall patience and dedication they showed was excellent
Hi We are sorry for the inconvenienceWe had already issued you a full refund before this complain The credit was already issued on Aug 10th for the amount Please check with your bankThey might take to days to process it
We are sorry for inconvenience the card was already credited on April 29th 2017Not sure why the customer complained even when the credit was already issued The order was cancelled due to shipping issues customer had selected ground shipping to Hawai
I had a good experience with the Sam's storeOrdered a TV on a Saturday and got it by the next ThursdayTalked with representative on phone about my order ship date and they were friendly
Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ We are sorry for the inconvenience.The item was back order and we had immediately mentioned this to the customer The order was cancelled and credited The customer Paypal account is already credited Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business only processed a refund after the Revdex.com complaint was filedMy central complaint is further that the business uses bait-and-switch tactics by advertising an extensive range of ostensibly in-stock merchandise online via their website, and readily accepts PayPal payments for items listed in stock, only to later to offer different merchandise of more limited functionality and lower quality/valueThis has happened to me multiple timesThe business then claims these stocking issues are unique to 220v merchandise and that I have to accept that they can never have accurate inventoryBusiness further stalled in refund claiming I would have to wait for a physical check since their PayPal payments were handled "by a third party"Only when I threatened Revdex.com filing did they suddenly discover they could refund, themselves, directly and immediatelyThe practices and advertising of this business merit additional scrutiny if they are to proffer certification as a Revdex.com member in good standingTheir advertising, sales and customer service practices are fundamentally dishonest and entirely hostile to the rights of customers
Hi We are sorry for the inconvenienceAs per our return policy the customer has days to return any unitOur dealers and factory only gives us days in order to return the unit.https://www.samstores.com/terms-samstores.htmlIn this case customer has exceeded the day time periods Customer placed the order on June 2017After days samstores is not responsible for any returns.we will still check with the factory if they can accept the return after days
I ordered a casement AC from them which clearly said it was in stock and would ship within a day days later I had to contact them to find out why it didn't seem to be moving forward They informed me that it was not in stock and offered me an alternative that they assured me was just as good and $cheaper They gave me the money back and sent the unit they suggested We had it professionally installed and within seconds of turning it on realized something was wrong - a piece of the fan seemed to not be working properly which prevented it from working full force but was also so loud that we had complaints from our neighbors within the first hours (it's an apt in NYC) We contacted them and they said we could send the unit back and that they would have another one to us in to days We told them it was installed and not that simple and asked if they could have a replacement one delivered when their UPS man arrived to take this one away They said no but that we could return it and wait days Same story So we asked if they could send a technician - they said they would and that it would take 10-days for someone to get out there We were in a heatwave so figured any air is better than none days later I contacted them about the technician and their answer was "oh, we thought one came." They promised to again put in a request for one and get back to me either way within hours hours later I followed up and got no response I tried again for days and finally someone wrote back saying that they're still trying to reach a technician I asked when that would happen and again no response Only when I said I would stop payment did they respond They are a horrible company and I have no idea why they have a good reputation on this site Buyer beware!
Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Hi we are sorry for the inconvenienceAs explained earlier the unit was back orderedYamaha volts receivers are back ordered by the manufacturerAnd we had notified the customer time to timeThe customer order was on list to ship as soon as unit comes in stockWe had notified this to the customer The customer should have just emailed us he wants credit and we would have credited him for the unit and the shippingI am not sure why he had to do a complain to get credit We have gone and issued him the credit for the back order item and removed his name from the list we apologize for the inconvenience this may have caused you
Hi We are sorry for the inconvenienceAs mentioned earlier also the unit is back order from the factoryWe have updated you this message every other week.Also your credit card is still not been charged.You can check with your card company.As the item is back order from the factory your order will be cancelledOnce again we apologize for the inconvenience
Initial Business Response / [redacted] (1000, 5, 2014/10/23) */ Hi We are sorry for the inconvenience What is customer order number ? Please tell the customer to send the unit back to Rma Returns department Samstores [redacted] Thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not pleased because I've been waiting a very long time to receive word and action regarding the purchase I made by phone card with my Visa Debit Card which is connected to my checking account.The Rep keeps encouraging me to keep the player because it's a newer model at www.samstores.com which I don't want because I previously bought the same "newer model" for less at Amazon.com and returned itHe charged me $for the Pioneer multi regional code free DVD player he didn't send me but sent a lesser costing one (I already mentioned) and put $of my money in a credit account for me, he said Final Consumer Response / [redacted] (4200, 11, 2014/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked Samstores to send a UPA prepaid label as I don't think it's fair for me to pay the returning fee for thee item I purchased Final Business Response / [redacted] (4000, 13, 2014/10/28) */ We have issued you UPS label and emailed it to [redacted] Please tell the customer to send the unit back to us
We are building a hotel in Caribbean which works in XXX-XXX volts.After almost month hunting overseas in Europe,Asia and USAWe decided to buy all out hotel electronics and appliances which work on XXX-XXX volts from them.We studied quality, availability , pricing, delivery and customer service of different volts stores in USABut no one came close to samstores.My wife and I flew to Chicago to check there products.We spoke to very polite decent guy name abbeyHe showed all different product they had in the warehouse with pricing and featuresThey where some product they had to order directly from factoryBut the overall patience and dedication they showed was excellent
Hi We have already shipped the replacement TV to the customer UPS tracking - 1Z489YV84260509931It was already delivered
Hi We are sorry for the inconvenienceWe had already issued you a full refund before this complain The credit was already issued on Aug 10th for the amount Please check with your bankThey might take to days to process it
We are sorry for inconvenience the card was already credited on April 29th 2017Not sure why the customer complained even when the credit was already issued The order was cancelled due to shipping issues customer had selected ground shipping to Hawai
I had a good experience with the Sam's storeOrdered a TV on a Saturday and got it by the next ThursdayTalked with representative on phone about my order ship date and they were friendly
I was looking to play my UK blu ray disc from last weeks They gave me the region free player what I wanted The price and service was excellent
Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ We are sorry for the inconvenience.The item was back order and we had immediately mentioned this to the customer The order was cancelled and credited The customer Paypal account is already credited Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business only processed a refund after the Revdex.com complaint was filedMy central complaint is further that the business uses bait-and-switch tactics by advertising an extensive range of ostensibly in-stock merchandise online via their website, and readily accepts PayPal payments for items listed in stock, only to later to offer different merchandise of more limited functionality and lower quality/valueThis has happened to me multiple timesThe business then claims these stocking issues are unique to 220v merchandise and that I have to accept that they can never have accurate inventoryBusiness further stalled in refund claiming I would have to wait for a physical check since their PayPal payments were handled "by a third party"Only when I threatened Revdex.com filing did they suddenly discover they could refund, themselves, directly and immediatelyThe practices and advertising of this business merit additional scrutiny if they are to proffer certification as a Revdex.com member in good standingTheir advertising, sales and customer service practices are fundamentally dishonest and entirely hostile to the rights of customers
Got my DAD his best father day gift The volt power tool DRILL he was looking from long time The unit was packed well and received days before
Hi We are sorry for the inconvenienceAs per our return policy the customer has days to return any unitOur dealers and factory only gives us days in order to return the unit.https://www.samstores.com/terms-samstores.htmlIn this case customer has exceeded the day time periods Customer placed the order on June 2017After days samstores is not responsible for any returns.we will still check with the factory if they can accept the return after days