Dear Mr***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your rate. I have conducted a thorough review of your account and have
determined the following:
Our records show that on September 3, you took advantage of discounts that provided you with 50% off of your internet, 20% off of your cable and $off of your phone. These discounts were valid for 12-months. Unfortunately, these aggressive discounts are no longer available to our customers
On October 11, 2014, you contacted our customer service team to inquire about the increase in your rate. At that time, it was explained to you that your campaigns had expired. There was an attempt to sign you up for the campaigns available and per the notes, you declined if we were not able to honor the previous rates
Mr***, again these discounts are no longer available. If you would like to take advantage of the discounts that we have to offer, please contact our customer service team for assistance
Respectfully,
*** ** ***
Executive Offices of Cox Communications, California
###-###-####
Good Morning Mr***,
As previously stated in our response, the campaigns that you previously took advantage of are no longer available. In reviewing the calls from October 5, and October 11, and have confirmed that this was explained to you. The call also revealed that we offered you the discounts available to our customers and you declined the offer
Based on this information, we must respectfully deny your request to have these discounts added back to your account. It would be our pleasure to assist you with discounts that are available to our customers. You may contact our customer service team at ###-###-#### for additional assistance
Respectfully,
*** ** ***
Executive Offices of Cox Communications, California
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Again for the 5th time I was billed for accounts for months in a row I was billed to reconnect the 2nd account twice, at no time did I authorize Anyone within the company to open the accountThis amounts to fraudIllegally opening an account under my name and address without permissionAnd I will say it again, I was billed for that second fraudulent account twice If the representative has to open a secondary accoutant to fix an issue, put a control in place requiring that rep to get permission So please tell me what controls you have put in place to stop illegally creative and opening accounts in customers name? Please provide written proof
Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent request to port your home telephone number from Cox to ***. I have conducted a
thorough review of your account and have determined the following:
Our records indicate that on January 25, 2015, Cox received (one) request from *** to port your home telephone number with a release date of February 6, 2015. Cox does not have record of receiving any additional port requests prior to this date
Cox has accepted the port request and will process accordingly on the requested release date
Please contact me directly with any additional questions and/or concerns regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Ms***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers
As we discussed I have disconnected your phone service with Cox and removed HBO and Starz. I have discounted your remaining Cox services by $per month for the next months. In addition I have issued a one time credit of $
I am available for any additional questions and/or concerns you may have in regards to our response to your Better Business Burear complaint
Best Regards,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No resolution has been reached other than Cox Communications has denied they made an offer to me for the period of one year to which would be April 2015, not October I was given a higher than agreed to rate from Cox Communication, which created the response to Revdex.comNO - WAY has this been resolved by both parties My initial agreed to cost was $per month, Cox Communications wants it to be $90.00+ per monthDo the math!!!!
Regards,
*** ***
Dear Mr***,
As stated in our previous response, the webmail service is an incentive to our customers that subscribe to Cox High Speed internet. Therefore, there is no dollar amount to be credited. We do understand the frustration of our customers but are sure that the "internet" service that they are billed for has been working as designed
Again, we must respectfully deny your request for reimbursement towards your internet charges
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Ms***,
I would first like to apologize for not responding to your voicemail messages in a timely manner. I was out of the office unexpectedly then out for the holiday. I have reviewed your account for additional credits and have determined the following:
Our records show that you first reported issues with your cable service on April 1, 2014. Since then, we have billed you approximately $for cable service only. As a result of your intermittent service experience, Cox will credit you 50% of what you were billed minus the adjustments you were already issued. It appears that credits totaling $have been applied to your account since you reported your service issue. Therefore, an additional credit of $will be applied to your account
50% of $= $- $= $
Again, I apologize for not responding to your earlier messages. I am hopeful that your service experience has improved since our technicians repaired the feeder servicing your home last week
Best Regards,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
Ms***,
Thank you for this additional information. It appears that you currently have the HD receivers on your account. I have placed an order to have the Essential services added to your account. The technician will need to remove the basic filter from the outside of your home. This will be completed by 5pm tomorrow, December 5,
Ms***, as a result of your experience, we have issued you an additional month service credit to your account. This credit will reflect on your next billing statement
I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
I can not accept the response to resolve the complaintThe response doesn't provide a resolution to the problemIn order for me to accept the response it would have to include the following issues:Receivers (HD Receivers is the agreement)Essential TV (The channel line up of Essential TV)Billing Errors fixedNever Provided Service Ordered (Starter Package providedI didnt want that package, why should I be charged the Essential rate)
I do appreciate your cooperation in the attempt to resolve my complaint, but, you have only offered me 1/of a resolutionI still haven't been provided the Essential TV channels and unable to exchange the digital receivers for HD receivers. Revdex.com: have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did call this person,,the day I received this response, I called twice,,and I left an extended voicemail, her message stated she would respond within hours;however, I have not heard one word from her, I did call twice again today, and left another extended message about my extreme dissapointment that there is a continuance of zero follow through,,even after filing my Revdex.com complaint,,and yet again no response from cox cable other than this email. I feel as though I am still just getting passed off,,and no resolution
Regards,
*** ***
Mr***,
I h*** attached your closing statement that confirms that we stopped billing you for services as of January 18, 2015. Cox has not billed you for services beyond this date. I h*** mailed another return shipping label in which you should receive within 3-days.
Please contact me directly with any additional questions and/or concerns
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your internet service. I have reviewed your account and have determined the following:
Our
records show that on September 15, you installed Cox Preferred internet service. Since your install date, Cox has received one trouble report which was on September 30,
If you are experiencing technical issues with your Cox service, please contact our 24-hour technical support team at ###-###-####.
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications California
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***,
Do the notes that you have referred to also include the offer to stay with Cox Communications for one year and in doing so I will pay a monthly rate of $78.18
Cox Communications made me the offer to keep me as a customer otherwise I would have cancelled that very day in April of this yearThis clearly now appears to be "Bait n Switch", I took the bait and later came the increasesI will continue as I agreed in April to pay $each month until April
Regards,
*** ***
Dear Ms***,
Thank you for allowing Cox the opportunity to serve you. We are in receipt of your complaint letter filed with the Revdex.com in regards to experience in cancelling service. We would like to apologize for the extensive wait time and thank you for bringing
your concerns to our attention
I have shared your complaint letter with the organizations within Cox that are responsible for monitoring our automated system and hold times. All customers are equally valuable and should share the same experience whether upgrading or disconnecting service
Again, thank you for bringing your concerns to our attention. I am available for any additional feedback you may have. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Mr***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. I apologize for the delay in responding to your email. Your email below provides sufficient details outlining your experience while trying to resolve your Cox
service issue. It disheartens us to learn that this too has been delayed
In reviewing your account, it appears that the construction work was completed on December 10, 2014. We are hopeful that this work has improved your internet speed and connection
Our records show that on November 3, 2014, you were issued a credit in the amount of $93.00. This amount is equivalent to 3-months of your current level of internet service
Today, December 15, 2014, I have issued an additional credit of $which is equivalent to 2-months of your current level of internet service
Mr***, please accept our apologies for the delay in getting this resolved for you I am available for any additional feedback and/or concerns you may have regarding your Cox account
Respectfully,
COX --------------------------------------------------------------------------------...⇄ />
*** *** Office of the Regional Manager
Executive Customer Resolutions Specialist, California
###-###-#### tel ###-###-#### cell
*** *** *** *** *** ** ***
*** *** *** ***
***.***@cox.com I###-###-#### office I ###-###-#### cell I www.cox.com
*** *** *** *** *** *** *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Ms***,
Thank you for this additional information. As agreed, I arranged for you to meet with one of our Solutions Specialists to throughly go over your Cox statements to attempt to identify any discrepancies. I was provided the following update from Mr*** as well as reviewed the tape to confirm his update: Hi ***,
*** *** came in to the store and declined to explain to me what specific information she needed from me or from CoxI had prepared and highlighted her previous bills since the day that she added TV serviceThe bill makes sense to me and I was ready to explain to her that everything was accurateShe declined to share any additional information, took my card and said she would report back to the Revdex.comTo be honest she did not give us a chance to explain what’s going on and when I told her that I would listen to her, she then again declinedI added all numbers and her bill is accurate after the installation credit was issuedLet me know if you need any additional information from me
Ms***, it does not appear that our team was given an opportunity to assist you. Unfortunately, I do not specialize in billing which is why I coordinated a meeting with one of our top billing specialists. If you still have outstanding questions in regards to the charges on your account, please contact our customer service team at ###-###-#### or visit one of our Solutions stores
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Mr***,
Thank you for this additional information. I can assure you that we have addressed the lack of follow up and service failures that you have outlined. This is not the level of service that Cox has built its reputation on.
Again, we apologize for any inconvenience we have caused you. Please feel free to contact me directly with any additional questions and/or concerns regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear *** ***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your former Cox account. I have reviewed your account and have
determined the following:
Our records indicate that on December 13, you agreed to a 2-year price lock guarantee contract. This contract was enclosed in your first billing statement after the contracted rate was added (see attached). Cox does allow a 30-day "cooling off" period to allow customers the opportunity to cancel the contract without any applicable fees
Based on this information, Cox has appropriately billed you for the services and fees that were agreed to and must respectfully deny your request for credit.
Please contact me directly with any additional questions and/or concerns you may have regarding your former Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Best Regards,
*** ** ***
Executive Offices of Cox Communications, California
###-###-####
Dear Mr***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your rate. I have conducted a thorough review of your account and have
determined the following:
Our records show that on September 3, you took advantage of discounts that provided you with 50% off of your internet, 20% off of your cable and $off of your phone. These discounts were valid for 12-months. Unfortunately, these aggressive discounts are no longer available to our customers
On October 11, 2014, you contacted our customer service team to inquire about the increase in your rate. At that time, it was explained to you that your campaigns had expired. There was an attempt to sign you up for the campaigns available and per the notes, you declined if we were not able to honor the previous rates
Mr***, again these discounts are no longer available. If you would like to take advantage of the discounts that we have to offer, please contact our customer service team for assistance
Respectfully,
*** ** ***
Executive Offices of Cox Communications, California
###-###-####
Good Morning Mr***,
As previously stated in our response, the campaigns that you previously took advantage of are no longer available. In reviewing the calls from October 5, and October 11, and have confirmed that this was explained to you. The call also revealed that we offered you the discounts available to our customers and you declined the offer
Based on this information, we must respectfully deny your request to have these discounts added back to your account. It would be our pleasure to assist you with discounts that are available to our customers. You may contact our customer service team at ###-###-#### for additional assistance
Respectfully,
*** ** ***
Executive Offices of Cox Communications, California
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Again for the 5th time I was billed for accounts for months in a row I was billed to reconnect the 2nd account twice, at no time did I authorize Anyone within the company to open the accountThis amounts to fraudIllegally opening an account under my name and address without permissionAnd I will say it again, I was billed for that second fraudulent account twice If the representative has to open a secondary accoutant to fix an issue, put a control in place requiring that rep to get permission So please tell me what controls you have put in place to stop illegally creative and opening accounts in customers name? Please provide written proof
Dear Ms***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent request to port your home telephone number from Cox to ***. I have conducted a
thorough review of your account and have determined the following:
Our records indicate that on January 25, 2015, Cox received (one) request from *** to port your home telephone number with a release date of February 6, 2015. Cox does not have record of receiving any additional port requests prior to this date
Cox has accepted the port request and will process accordingly on the requested release date
Please contact me directly with any additional questions and/or concerns regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Ms***,
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention. Doing so allows us to improve
the quality of the service we provide to our customers
As we discussed I have disconnected your phone service with Cox and removed HBO and Starz. I have discounted your remaining Cox services by $per month for the next months. In addition I have issued a one time credit of $
I am available for any additional questions and/or concerns you may have in regards to our response to your Better Business Burear complaint
Best Regards,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No resolution has been reached other than Cox Communications has denied they made an offer to me for the period of one year to which would be April 2015, not October I was given a higher than agreed to rate from Cox Communication, which created the response to Revdex.comNO - WAY has this been resolved by both parties My initial agreed to cost was $per month, Cox Communications wants it to be $90.00+ per monthDo the math!!!!
Regards,
*** ***
Dear Mr***,
As stated in our previous response, the webmail service is an incentive to our customers that subscribe to Cox High Speed internet. Therefore, there is no dollar amount to be credited. We do understand the frustration of our customers but are sure that the "internet" service that they are billed for has been working as designed
Again, we must respectfully deny your request for reimbursement towards your internet charges
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Ms***,
I would first like to apologize for not responding to your voicemail messages in a timely manner. I was out of the office unexpectedly then out for the holiday. I have reviewed your account for additional credits and have determined the following:
Our records show that you first reported issues with your cable service on April 1, 2014. Since then, we have billed you approximately $for cable service only. As a result of your intermittent service experience, Cox will credit you 50% of what you were billed minus the adjustments you were already issued. It appears that credits totaling $have been applied to your account since you reported your service issue. Therefore, an additional credit of $will be applied to your account
50% of $= $- $= $
Again, I apologize for not responding to your earlier messages. I am hopeful that your service experience has improved since our technicians repaired the feeder servicing your home last week
Best Regards,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
Ms***,
Thank you for this additional information. It appears that you currently have the HD receivers on your account. I have placed an order to have the Essential services added to your account. The technician will need to remove the basic filter from the outside of your home. This will be completed by 5pm tomorrow, December 5,
Ms***, as a result of your experience, we have issued you an additional month service credit to your account. This credit will reflect on your next billing statement
I am available for any additional questions and/or concerns you may have regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
I can not accept the response to resolve the complaintThe response doesn't provide a resolution to the problemIn order for me to accept the response it would have to include the following issues:Receivers (HD Receivers is the agreement)Essential TV (The channel line up of Essential TV)Billing Errors fixedNever Provided Service Ordered (Starter Package providedI didnt want that package, why should I be charged the Essential rate)
I do appreciate your cooperation in the attempt to resolve my complaint, but, you have only offered me 1/of a resolutionI still haven't been provided the Essential TV channels and unable to exchange the digital receivers for HD receivers. Revdex.com: have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did call this person,,the day I received this response, I called twice,,and I left an extended voicemail, her message stated she would respond within hours;however, I have not heard one word from her, I did call twice again today, and left another extended message about my extreme dissapointment that there is a continuance of zero follow through,,even after filing my Revdex.com complaint,,and yet again no response from cox cable other than this email. I feel as though I am still just getting passed off,,and no resolution
Regards,
*** ***
Mr***,
I h*** attached your closing statement that confirms that we stopped billing you for services as of January 18, 2015. Cox has not billed you for services beyond this date. I h*** mailed another return shipping label in which you should receive within 3-days.
Please contact me directly with any additional questions and/or concerns
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Mr***,
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your internet service. I have reviewed your account and have determined the following:
Our
records show that on September 15, you installed Cox Preferred internet service. Since your install date, Cox has received one trouble report which was on September 30,
If you are experiencing technical issues with your Cox service, please contact our 24-hour technical support team at ###-###-####.
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications California
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***,
Do the notes that you have referred to also include the offer to stay with Cox Communications for one year and in doing so I will pay a monthly rate of $78.18
Cox Communications made me the offer to keep me as a customer otherwise I would have cancelled that very day in April of this yearThis clearly now appears to be "Bait n Switch", I took the bait and later came the increasesI will continue as I agreed in April to pay $each month until April
Regards,
*** ***
Dear Ms***,
Thank you for allowing Cox the opportunity to serve you. We are in receipt of your complaint letter filed with the Revdex.com in regards to experience in cancelling service. We would like to apologize for the extensive wait time and thank you for bringing
your concerns to our attention
I have shared your complaint letter with the organizations within Cox that are responsible for monitoring our automated system and hold times. All customers are equally valuable and should share the same experience whether upgrading or disconnecting service
Again, thank you for bringing your concerns to our attention. I am available for any additional feedback you may have. My office hours are 7:30am to 4:00pm, Monday through Friday
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Mr***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. I apologize for the delay in responding to your email. Your email below provides sufficient details outlining your experience while trying to resolve your Cox
service issue. It disheartens us to learn that this too has been delayed
In reviewing your account, it appears that the construction work was completed on December 10, 2014. We are hopeful that this work has improved your internet speed and connection
Our records show that on November 3, 2014, you were issued a credit in the amount of $93.00. This amount is equivalent to 3-months of your current level of internet service
Today, December 15, 2014, I have issued an additional credit of $which is equivalent to 2-months of your current level of internet service
Mr***, please accept our apologies for the delay in getting this resolved for you I am available for any additional feedback and/or concerns you may have regarding your Cox account
Respectfully,
COX
--------------------------------------------------------------------------------...⇄ /> *** *** Office of the Regional Manager
Executive Customer Resolutions Specialist, California
###-###-#### tel ###-###-#### cell
*** *** *** *** *** ** ***
*** *** *** ***
***.***@cox.com I###-###-#### office I ###-###-#### cell I www.cox.com
*** *** *** *** *** *** *** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Ms***,
Thank you for this additional information. As agreed, I arranged for you to meet with one of our Solutions Specialists to throughly go over your Cox statements to attempt to identify any discrepancies. I was provided the following update from Mr*** as well as reviewed the tape to confirm his update: Hi ***,
*** *** came in to the store and declined to explain to me what specific information she needed from me or from CoxI had prepared and highlighted her previous bills since the day that she added TV serviceThe bill makes sense to me and I was ready to explain to her that everything was accurateShe declined to share any additional information, took my card and said she would report back to the Revdex.comTo be honest she did not give us a chance to explain what’s going on and when I told her that I would listen to her, she then again declinedI added all numbers and her bill is accurate after the installation credit was issuedLet me know if you need any additional information from me
Ms***, it does not appear that our team was given an opportunity to assist you. Unfortunately, I do not specialize in billing which is why I coordinated a meeting with one of our top billing specialists. If you still have outstanding questions in regards to the charges on your account, please contact our customer service team at ###-###-#### or visit one of our Solutions stores
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear Mr***,
Thank you for this additional information. I can assure you that we have addressed the lack of follow up and service failures that you have outlined. This is not the level of service that Cox has built its reputation on.
Again, we apologize for any inconvenience we have caused you. Please feel free to contact me directly with any additional questions and/or concerns regarding your Cox account
Respectfully,
*** ** ***
Executive Office of the Regional Manager
Cox Communications, California
###-###-####
Dear *** ***,
Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed through the Revdex.com in regards to your former Cox account. I have reviewed your account and have
determined the following:
Our records indicate that on December 13, you agreed to a 2-year price lock guarantee contract. This contract was enclosed in your first billing statement after the contracted rate was added (see attached). Cox does allow a 30-day "cooling off" period to allow customers the opportunity to cancel the contract without any applicable fees
Based on this information, Cox has appropriately billed you for the services and fees that were agreed to and must respectfully deny your request for credit.
Please contact me directly with any additional questions and/or concerns you may have regarding your former Cox account. My office hours are 7:30am to 4:00pm, Monday through Friday
Best Regards,
*** ** ***
Executive Offices of Cox Communications, California
###-###-####