Salvatore Ferragamo

my shoe sole became unglued, half of sole split open, I took them to Dubai Mall store, and was only told by the staff and their repair center, it is wear and tear issue, nothing they can do about it... I could not believe this is the response I got from a top brand company, it is clearly glue quality issue, and they don't accept responsibility. I have never had shoe sole fall off, not even the cheapest brand... this is a very shameful for Ferragamo brand.

I bought my first Ferragamo shoes “Vara” in the summer of 2019 in Hong Kong which should be comfortable coz they got flat heels. Unfortunately, they were killing my feet. What was even worse was that the sole of the right shoe got unglued a little right on the second I wore them. I went to the salesperson and he told me that I should wait till the soul is severely unglued. Then there comes the covid, it I totally work from home, no chance to wear the shoes at all. I tried to wear them the other day but only found that the soles are broken and got deep cleaveges. I went to the ferragamo sales again and was told the shoes were out of warranty so there was nothing that they could do. I mean I paid almost 800 us dollars for this and that's what I got? To be honest, I paid 200 usd for a brand Joy and Peace ,and 100usd a brand called rocket pocket, never experienced anything like this！！！

I got a ferragamo bag as a gift in 2017. The bag started tearing from the inside. I have send pictures of the bag to ferragamo because the asked me to, there I am thinking that I will get help. I was told that they cant do anything for me. Ferragamo is an international brand that most people admire, and to get this kind of service is pathetic and rude. We pay a lot of money and to get this service is actually not right at all. I will got to all the social media platforms and talk about this and I have asked my friends and the people I know to boycot buying the brand.

Dear Sir/ Madam,
The main purpose of writing this mail that if I am talking about your prestigious brand it’s really shameful for me to say something wrong because of totally unsatisfactory response which I got from your teams. Actually I have been purchasing many products from your brands like shoes, belt, wallet etc. I brought one Ferragamo M. Belt in 2018 end from Vasant Kunj Outlet but after completion of 6 to 7 months, it was not in good shape and leather was also pasting out then I visited the store and complaint a file dated 6th July’ 2019 but what I get in response, we cannot do anything, it was shocked to hear this. Whereas we keep buying from your prestigious brand and we trust on your brand. In other branded product they just replace it without questioning. So without any hassle, we are expecting from your company too. I have been keeping patience for a very long time, it hardly matters to me but we should we aware of the brands the way they deal with the customers I am not that kind of person who put wrong feedback on your website and in social gathering.
Hope to get a positive reply.

Thanking you

Regards
SHAKUN JINDAL
A-58, VASANT MARG,
VASANT VIHAR, DELHI- 57
Mob: 9971947111

Review: I love Salvatore Ferragamo's shoes because its best quality. I bought 2 pairs in 2014.

However, I bought "0561536150558 Varina" series# RF [redacted]" at Wrentham [redacted] on 10/**/2014, the left shoe is broken from the sewing line already, despite I barely worn three times in total. The right one is perfect. I really think it is the quality problem.Desired Settlement: exchange for a new one

Consumer

Response:

At this time, I have not been contacted by Salvatore Ferragamo regarding complaint ID [redacted].I have not hear anything from the company. Please helpSincerely,[redacted]

Review: I placed two orders. The first order# is [redacted](two pair of shoes, $650 each) and the second order# is [redacted]( one pair of shoes, $455). Note, all three shoes are the same style. Later I returned both pairs of shoes from [redacted] within the return period and kept the one from [redacted]. However, they refunded the one pair from order# [redacted]($650) and one pair from order [redacted]($455). I had called their customer service a few times during past month to tell them that my intention was to return both pairs from order [redacted]. They told me they understood my intention but refused to make a adjustment.Desired Settlement: I would like them to refund me $650 + $650 for both shoes from order number [redacted].

Business

Response:

$195 was credited back to the customer, satisfying her request that she be refunded for a total of $1,300.

Review: On [redacted] July my sister [redacted] placed an online order (order no [redacted]) for me using her credit card in the amount of $246.24. The next day, I received an email advising that the order has been cancelled and there was no explanation offered. The following day [redacted] called the customer service number [redacted] and was told that Scottsdale store has the last pair and asked her to call them direct. She purchased the item from the Scottsdale store and paid $262.44, the difference being the freight charges. On [redacted] July I received an email from [redacted] (Client Service) explaining why my order was cancelled, the reason was the item was out of stock. Clearly, this was not the case. I emailed the customer service office demanding they reimburse me the difference but they refused. Therefore I demand that they refund me the full amount because I have been lied to and inconvenienced.Desired Settlement: Refund of the full amount

Business

Response:

Client placed an online order on July [redacted] and was notified via automated email on July [redacted] that the item was out of stock and her online order was cancelled. She called our eCommerce Customer Service and was directed to the Scottsdale store to place an order via phone since the store had her item in stock. Our online store and brick and mortar stores are separate corporate entities so we do not share inventory or clients' payment information.

On July [redacted], our eCommerce Customer Service contacted the client confirming that her online order had been cancelled due to the item being out of stock.

On July [redacted], client emailed our eCommerce Customer Service asking for a refund on her tax and shipping from her order from Scottsdale.

On July [redacted], our eCommerce Customer Service wrote back telling her that since her online order was cancelled due to lack of stock and that our online store and retail stores are separate entities, no funds were exchanged online so we were unable to credit her for the taxes or freight.

I have spoken with our Corporate Retail Customer Service and they have agreed to accommodate the client. She will be receiving a check via post in the amount of $16.20 for the taxes and shipping that she incurred while purchasing at our Scottsdale store.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am referring to an earlier complaint lodged to you, ID [redacted]. This matter has been resolved nad the complaint is closed but up till now I have not received any cheque from them.

Desired Settlement: To receive payment as previously agreed, a reimbursement for postage in the amount of $16.20.

Sincerely,

Business

Response:

I am sorry for the delay in getting the customer their refund check.

I have put through the request today for the check in the amount of $16.20. The customer will receive the check within the next 2-3 weeks.

Thanks

Review: I just want to express my disappointment with Ferragamo. I purchased my belt in Singapore on 10/**/2014 and after couple months, the belt starting to show scuff and it tears open a little bit on the stitching.

I brought the belt and the receipt to the [redacted] in Bellevue, WA on 7/**/15 since it's still under 1-year warranty. After not hearing anything back from them for more than 6 weeks, I called in today 9/**/15 and ask about the status and talk to Peter. Peter first told me it's still in process then after couple minutes talking, he said that it actually will cost $40 to repair.

I was astounded by this, I use this belt the same way as I used my other belts (Gucci, Hermes). Other belts definitely don't have this problem so this is clearly a defective product (or lack of quality control by Ferragamo?). Not only that Ferragamo refused to repair the belt when it's still under warranty but it took more than 6 weeks to actually give me an estimate? I'm wondering how long it's going to take if I want to go forward with the repair.

Recently, I purchased Ferragamo shoes from [redacted] and when one of the stitches loose after using it for less than a week, they quickly offer me to refund/exchange the shoes (I opted for exchange and the shoes still look great after 2 months). You guys probably should learn customer service from [redacted]. I opted to not go forward with the repair if I have to pay for it.Desired Settlement: I would like for the belt to be replaced or refund the whole SGD $490

Consumer

Response:

At this time, I have been contacted directly by Salvatore Ferragamo regarding complaint ID [redacted], and I have ship back the affected product and still waiting for it to be fixed. I will update the case once I received the item back.

Sincerely,

Business

Response:

The customer complaint detailed in Case id# [redacted] has been resolved by the current manager at the store level. Please see the correspondence below and let me know if you need any other information, Thank you, Best, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,