Salvation Army

Mr [redacted] called our Emergency Social Services phone and spoke with a Caseworker around mid-November for the reason of seeking financial assistance to renew his CDL driver's licenseThe Caseworker explained to him that his request did not qualify as a crisis since his CDL license was not expired and he was not homeless, nor had any of his housing utilities shut off or threatened to be shut off His request to have us pay for his upcoming CDL license renewal did not meet the criteria for a crisis We assist individuals with securing a State issued identification card for employment or educational purposes, and only after we send a letter to the employer/School to verify the need When Mr [redacted] was asked for the reason as to why he needed assistance with renewing his CDL license, he indicated that he in fact did not have a promise of employment which would require a CDL licenseHe did share that he had spoken to a previous Caseworker back in July or August about his situation and knowing that his CDL license would expire around November or December But the truth is our policies do not permit us to make promises for funding until there is a complete assessment with the person seeking assistance Mr [redacted] never came in to meet with the Caseworker initially when he sought assistance back in July or August nor in November I did speak with Mr [redacted] over the phone on December 15th, and explained to him the procedure to seek financial assistance for his CDL licence renewalI informed him that he would need to seek assistance from Hennepin County first, and if they deny him to bring a letter to us I asked him to secure the letter and call me back to schedule an appointment with a Caseworker to process his request Mr [redacted] did not call me but instead showed up to our offices on December 19th demanding that someone provide financial assistance I spoke with him and explained that our Emergency Social Services Offices were closed due to assisting over families through our three all-day Toy Shop at our facilityMr[redacted] became upset and disrespectful to me and my staff when he was told to wait for the appointment phone call and refused to leave the building when askedIn our efforts to help, our Caseworker attempted to contact Mr [redacted] at the phone number he gave us and found it to be disconnected We did not have another way to contact him until you sent me the snap-shot of the screen containing more contact information about Him Mr [redacted] has not made any effort to connect with us since the incident on December 19th Sincerely, Jesus [redacted] Captain The Salvation Army Minneapolis Temple Corps [redacted] **Minneapolis, MN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methe offer was made to me to receive only a fraction or portion of the cost of the cost of the license from the salvation army, & I would have to get the remaining balance on my ownthis is when I go to the (dps) dept of public safety's location and the fill out the form to bring to the location completed, then I could get a signed check toward the purchase of the license so I said when i'm able and my schedule don't conflict i's do it then go to minnesota's (dvs) drivers vehicle service location to do that when I have time not right away though,the time I had given was toward the beginning of march possiblythat was it,so i'll see what happens,thank you again mr [redacted] ***sincerely,n [redacted]

Subject: Fw: Letter Received - [redacted] *** complaintIn response to the letter of 4/13/18, we will reimburse the donor for the damages as we always doA claim was made with our insurance company and these things take a bit of timeIf a check comes within days, that is quite timelyAfter being assured that she would be reimbursed, the donor made a complaint the very next day.What should have happened is that the men should have let the donor know that they could not remove her couchIn trying to go above and beyond to be helpful, they have cost the organization money instead of receiving a donation to support our free drug and alcohol rehabilitation program___________________________Herb R***, CaptainAdministratorThe Salvation ArmyAdult Rehabilitation Center [redacted] ***###-###-#### cell___________________________

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Good afternoon ***,I received the reimbursement check today from the Salvation Army's insurance company. This matter is settled. Thank you.*** ***

Subject: Fw: Letter Received 4.16.18 - [redacted] complaintIn response to the letter of 4/13/18, we will reimburse the donor for the damages as we always do. A claim was made with our insurance company and these things take a bit of time. If a check comes within 30 days, that is quite...

timely. After being assured that she would be reimbursed, the donor made a complaint the very next day.What should have happened is that the men should have let the donor know that they could not remove her couch. In trying to go above and beyond to be helpful, they have cost the organization money instead of receiving a donation to support our free drug and alcohol rehabilitation program. ___________________________Herb R[redacted], CaptainAdministratorThe Salvation ArmyAdult Rehabilitation Center
[redacted]###-###-#### cell___________________________

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. the offer was made to me to receive only a fraction or portion of the cost of the cost of the license from the salvation army, & I would have to get the remaining balance on my own. this is when I go to the (dps) dept of public safety's location and the fill out the form to bring to the location completed, then I could get a signed check toward the purchase of the license so I said when i'm able and my schedule don't conflict i's do it then go to minnesota's (dvs) drivers vehicle service location to do that when I have time not right away though,... the time I had given was toward the beginning of march possibly. that was it,.. so i'll see what happens,thank you again mr. [redacted]sincerely,n. [redacted]

Mr. [redacted] called our Emergency Social Services phone and spoke with a Caseworker around mid-November for the reason of seeking financial assistance to renew his CDL driver's license. The Caseworker explained to him that his request did not qualify as a crisis since his CDL license was not expired...

and he was not homeless, nor had any of his housing utilities shut off or threatened to be shut off.  His request to have us pay for his upcoming CDL license renewal did not meet the criteria for a crisis.   We assist individuals with securing a State issued identification card for employment or educational purposes, and only after we send a letter to the employer/School to verify the need.  When Mr. [redacted] was asked for the reason as to why he needed assistance with renewing his CDL license, he indicated that he in fact did not have a promise of employment which would require a CDL license. He did share that he had spoken to a previous Caseworker back in July or August about his situation and knowing that his CDL license would expire around November or December.  But the truth is our policies do not permit us to make promises for funding until there is a complete assessment with the person seeking assistance.  Mr. [redacted] never came in to meet with the Caseworker initially when he sought assistance back in July or August nor in November.   I did speak with Mr. [redacted] over the phone on December 15th, and explained to him the procedure to seek financial assistance for his CDL licence renewal. I informed him that he would need to seek assistance from Hennepin County first, and if they deny him to bring a letter to us.  I asked him to secure the letter and call me back to schedule an appointment with a Caseworker to process his request.  Mr. [redacted] did not call me but instead showed up to our offices on December 19th demanding that someone provide financial assistance.  I spoke with him and explained that our Emergency Social Services Offices were closed due to assisting over 950 families through our three all-day Toy Shop at our facility. Mr.[redacted] became upset and disrespectful to me and my staff when he was told to wait for the appointment phone call and refused to leave the building when asked. In our efforts to help, our Caseworker attempted to contact Mr. [redacted] at the phone number he gave us and found it to be disconnected.  We did not have another way to contact him until you sent me the snap-shot of the screen containing more contact information about Him.  Mr. [redacted] has not made any effort to connect with us since the incident on December 19th.   Sincerely, Jesus [redacted] Captain The Salvation Army Minneapolis Temple Corps [redacted]. Minneapolis, MN. 55407

Review: I found a recliner that I wanted to purchase for my husband for his birthday. The recliner had a white tag on it with the price. I pick up the tag and took it up to purchase it. After I bought the chair I came the next day to pick it up and they refused to give me that chair because "the chair was marked wrong". Not only would they not give me MY chair but they wouldn't refund me my money. I showed the lady a picture I took of the recliner to show her the white tag that was on it from the day before but she refused to look at it. She was very unknowledgeable and didn't care what I had to say. I am ashamed of the Salvation Army to rip people off like this. That same day when I bought the chair the cashier rung my one piece of clothing up wrong too and was going to charge me $10 extra dollars! I was able to finally get the $10 back for the clothes that I bought but am very mad about these people not giving my chair or money!Desired Settlement: I WOULD like my recliner chair that I bought. If all else I would like a refund and an apology because I am not shopping there ever again!

Review: On July 31 14 I was in a accident at the Salvation Army. I was struck by a forklift that was speeding and stacked with milk carts. The reckless driver did not see my car until it was too late cause a collision. The forklift rammed in my whole rear passenger side. The supervisor on scene assured me all damages would be taking care of once the insurance was notify. I was taken away on scene by a ambulance to ER. I since then have been prescribed norcos and have been recommended to do physical therapy. The company since has completely changed there story and refuses to accept liability to what has happened to meDesired Settlement: I want a pay out for the damages to my car and as well the medical bills from receiving treatment. I also feel I should be compensated for my personal injury

Review: PURPOSE/SCOPE OF THIS DEPARTMENT

On July 9th of 2014 my probation officer ms [redacted]z, took me T the salvation Army located on 1200 North B street Sacramento California . Is to assist and direct mr. [redacted], to obtain housing/ and income Transportation/food/stabillization/ and to recover from anything That is troublesome to self.

ARGUMENT/FAVORTISM/ AND FAILURE TO ASSIST

Director/Mr [redacted]/And Case Manager [redacted]. has Discriminated Against Resident Mr. [redacted], The dorm Rep Mr. [redacted] has been at Salvation army for "NINE-MONTHS" and he obtained all available Resources and he is also on State Parole.And im being treated unfair with preffental treatemt.

ARGUMENT/AND FAILURE TO ASSIST

Curfew was missed on August 23rd, and I presented the due-process And facts about my whereabouts, and it was maliciously disregarded [redacted], was hereby "hospitalized at CALIFORNIA PACIFIC MEDIAL CENTER.She is my partner in my relationship. "PLEASE SEE Attachments.

ISSUES/ARGUMENTS

Everything that I had planned while at salvation army is and has Been Destroyed/my opportunitys/for housing/transportation/recovery and my dreams visions has been unlawfully destroyed/and the staff At salvation army has placed me in a danger by kicking me out of The program without valid reasons.Desired Settlement: I want a honest investigation into the individuals pass history For inaffective case management and to question the staff Revdex.com about why mr. [redacted] did not get the opportunity to reach a Nine-month stay at salvation army program.such as resident [redacted].