Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@111salvage.com We inform each one of our customers that they must have their original receipt for any refundThere are no exceptionsThis is made very clear with each customer when they order or pick up any part from our businessWe do business with approximately customers on a daily basis and it's not our responsibility to keep track of their receiptsIf a customer is returning a part or requesting a refund, the original receipt is required because it needs to be scanned into our POS System in order to tie the refund to the original transactionNo manual refunds are madeThe customer is claiming that he provided a bank statement reflecting that he made a credit card payment and feels that this should be enough supporting documentation to prove indeed that it was engines he purchased from usThis supporting documentation simply shows a dollar amount and does not reflect an itemized breakdown of what was purchasedWe give all of our customers up to a year to return their core in order to receive a refundIf the customer is able to produce the original receipt, we will gladly refund the core chargesThe customer also mentions in his complaint that he had problems with one of the engines that he purchased from usWe offer all of our customers a day warranty on all engines and transmissionsIf this customer would have contacted us within the day warranty period, providing he had his original receipt, we would have gladly worked with himIf you have any questions, please call and speak with Management
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@111salvage.com We inform each one of our customers that they must have their original receipt for any refundThere are no exceptionsThis is made very clear with each customer when they order or pick up any part from our businessWe do business with approximately customers on a daily basis and it's not our responsibility to keep track of their receiptsIf a customer is returning a part or requesting a refund, the original receipt is required because it needs to be scanned into our POS System in order to tie the refund to the original transactionNo manual refunds are madeThe customer is claiming that he provided a bank statement reflecting that he made a credit card payment and feels that this should be enough supporting documentation to prove indeed that it was engines he purchased from usThis supporting documentation simply shows a dollar amount and does not reflect an itemized breakdown of what was purchasedWe give all of our customers up to a year to return their core in order to receive a refundIf the customer is able to produce the original receipt, we will gladly refund the core chargesThe customer also mentions in his complaint that he had problems with one of the engines that he purchased from usWe offer all of our customers a day warranty on all engines and transmissionsIf this customer would have contacted us within the day warranty period, providing he had his original receipt, we would have gladly worked with himIf you have any questions, please call and speak with Management