Salute Uniforms

Salute Uniforms is not very professional and its honesty is questionable. Unfortunately, it is a totally online outfit selling custom fit wear and no fitting standards that meet the standards of accepted tailoring standards. I ordered a set of Army dress blue ASU's and followed their website directions for measuring. When it arrived nothing fit. Items that were part of the order (CSIB, beret, collar devices, shoulder straps) were not in stock and after a month I still haven't received them. Customer service is deceptive and lacks honesty. I finally went to Marlowe White and purchased my ASU's there where I got professional tailoring services. My advice to anyone looking to purchase a military uniform is to steer clear of Salute Uniforms.

They will sell and charge you for something they don't even have it stock worst of all they will not even notify you, when you call on the status of your items then they will let you know it's on back order so the shipping time you pay for does't even start until they have your complete order in their hands and they ship it out the back order times on your order will be unknown meanwhile they have your money must be run by you can't spank me I will call the cops GENERATION, they suck

This company is a joke or possibly just a scam. Promised the uniform item by a certain date. Not even close. Still don’t have it, and they won’t answer their phone or reply to emails.

Salute Uniforms provided the worst customer service experience I’ve ever received. I do not recommend using them under any circumstances.
I ordered a jacket, pants, and shirt in mid July. I didn’t receive any updates on the order for weeks. After calling, customer service and they said they were waiting on the pants and would ship the jacket and other items immediately. I received the jacket in mid August and discovered that the jacket was the wrong size (not true to size). I immediately cancelled the rest of the order since I didn’t know if the pants would be the correct size.
Instead of acknowledging the issue, they tried to convince me over the phone that I was not a 42R. They said they would exchange it for a fee. I went to the tailor to remeasure myself and try on a 42R at the PX. The tailor confirmed that I was a 42R and the 42R at the PX fit perfectly. I tried calling Salute and was on hold for 40 minutes before I decided to email them because I thought it’d be more efficient.
I asked Salute to waive the exchange fee because they sent me a jacket that is not true to size. They refused to waive the fee or allow me to return the jacket for my money back. I mailed the jacket back at my own personal expense ($16) and will only receive a store credit minus the 15%. As a result of their mistake, I paid 15% of the jacket’s cost ($45) + another $16 in shipping + my time – I could’ve paid for all of my tailoring at that cost. Now I’m stuck with a $260 credit at a retailer that I can’t even trust to send me the right sized item.
I still haven’t received the refund for the first part of the order and they refuse to refund or exchange the jacket without charging me a fee. For comparison, most clothing companies pay for return shipping and do not charge restocking fees. I even sent them this review prior to posting the review to give them a chance to resolve the situation.
The experience speaks for itself – don’t use Salute under any circumstances.

Delivery of uniform is incomplete. NO REFUNDS AND A RESTOCK/EXCHANGE FEE! Inaccurate time line on delivery and no streamline process for updating timeline. You WILL encounter a problem with them. DO NOT ORDER YOUR UNIFORM FROM THEM! Save yourself the trouble. Trousers run larger than normally other trousers of same size. PINS look off color.

This company is disingenuous. Their website does not indicate items that are on back order leading you to believe they are available. When you call customer service you get the run around and they do not tell you the truth. Horrible experience, order elsewhere!

Very supportive...all correspondence is answered in a timely fashion. I am happy with what I have purchased so far. Keep up the customer service!

COL Cogdall

This company is a scam. We ordered a jacket 46 Reg and it came out 46 Long. And they refused to refund our money since it’s their own fault to sent the wrong type. It fits like 46 Long but the tag says 46 Reg. Total scam!

I ordered enlisted to officer jacket's shoulder conversion kit and the order did not reach me at all; I waited for more than three weeks. I requested a refund but they would not honor it

The peoples at Salute Uniforms especially Melissa go out of their way to provide Excellent Customer Support. They took care of my issues in one day. I give them a Big HOOAH!. I will continue to use them for all my future needs.
James Wilson CW3

Ordered uniform items two weeks before a Commissioning ceremony. Unfortunately because of delays (they emailed that they did not have the uniform pant length available and we were not expecting the emal ->they NEVER called) we ended up having to one day overnight the uniform items (medals, cover, belt, buckle, officer cap band, and officer dress pants) to the HOTEL because of the delay. As you can imagine this was extremely expensive. All the uniform items were ordered for the United States Coast Guard and that detail was reflected in the order confirmation/invoice.

However, due to their mistake, they confused Marine Corps service dress pants for Coast Guard service dress pants. So they hemmed Marine Corps service dress pants for a Coast Guard officer.

This officer was unable to be in uniform for the commissioning ceremony due to their error. The entire cost of uniform items and one day shipping was over 300 dollars.

If the officer was active duty, not retired, it would not be a big deal. But this officer is retired and this ceremony was the only reason for the order for these items.

I would recommend ordering from this company only if you don't mind paying return shipping for the wrong item (they didn't provide return shipping for the item they sent that was not ordered), you don't mind checking your email after the fact for questions since they will not call, and you also do not have a deadline for your order.

This is a fledgling company that I think will not be in business long if they continue with current practices.

I am not sure how the other reviewers delt with the people at Salute Uniforms but I have been pleased with Stephanie in the way she responded to my email and the quickness in which the problem was settled. I will continue to use them for future needs.
Dennis Oliver USMCL

If you think this company is here to help you what so ever, you’re wrong. They produce inferior uniforms, have horrible customer service policies, and provide bad ordering advice on their site which will result in you ordering a uniform that will not fit and they will not take it back.

Review: I am Commanding Officer in the Air Force as an M0-
I looked up Uniforms4U as a way to order my uniform, thus knowing it would be appropriateMy needs are very specific as a Commander and I am also a decorated officerAnyone who orders a uniform and decorations usually orders them as an individual unless a unit commander, for example, order a patch for entire unit etc, etc
As a commander I have ordered from this company beforeThey have not always been very pleasant to me but I thought their "tailor" to be a fine personIt seems perhaps others who work in this establishment do not
I did not want to get this specific business in trouble-particularly one of the "tailors"- he was doing his job whereas whomever took my order did not complete the order
I placed an order on Saturday, April 27, at 6:08:PM and I paid $I still have not received my order (and today is 06/14/2013)This is the content of my order: order number is [redacted] PRODUCT ; USAF SENIOR FLIGHT SURGEON BADGE
USAF DRESS CHEVRON SMALL (FEMALE) COMMAND CHIEF MASTER SERGEANT
US AIR FORCE FEMALE OVERBLOUSE SHORT SLEEVE
service: usaf shirt chevrons sewing
SUBTOTAL:
$
SALES TAX:
$
SHIPPING:
$
INVOICE TOTAL: $
I did not pay for the insurance to cover the bill, perhaps I should of-but suffice to say my bank account was billed right away after the order was placed and I assumed the order would proceed as indicated
I have needed a change of shirt for my uniform since before I placed this order, and I was looking forward to a more update, cooler shirt
I paid by credit cardBILLING INFORMATION-
This order is billed to:
[redacted] USCMDR [redacted],
UNITED STATES OTHER INFORMATION
Payment Status: PAID
Payment method: Credit card
Shipping carrier: USPS
Shipping method: Priority
SHIPPING INFORMATION-
This order will be shipped to:
[redacted] USCMDR [redacted] Colorado, [redacted],
UNITED STATES
I have checked back to the site several times now through the "contact form" on the site at: http://www.uniforms-4u.com
I have also called the phone number of which was indicated on the charge from my bank accountI have called but the line does not go throughIt may be a fax line-I don't know, it may be an incorrect number
The reason I had mentioned I am discriminated against is because this issue of ordering my uniforms or any identifiable credentialing I go through as an officer has been very difficultI have filed a complaint with the Revdex.com in the past because of a similar issuePlease allow me to explain-
I have not been able to get a "compensation" error cleared with reporting elements as an M0-because as I am serving I was put into the wrong compensation areas, here in Air Force over three different timesEach instance presented over specific periods of timeI was put into the payment cycle (but received no compensation) as an E1, E4, and as a EAs I stated I am an M0-For this order relating to my uniform I asked for my Chevron, (which by the way I could only afford the inexpensive one) to be sewed on my uniformI did not have to do this, but I had to go through all three payment years (E1,E4,E9) as an M0-I deserve and I earned the right to wear my Air Force Chevron if I want too
I mentioned the discrimination because I have been told they "stole this uniform from me " and "they used it to wipe the floors" and other statements that have that are misrepresentations of who I am as Commander in the Military
This complaint relates to the Revdex.com complaint at last filing because I have not been able to clear up these types of misrepresentations for my duties as a M0-and as a GS-(as I am also a Federal Officer)As a physician/scientist after years of duty and my graduate studies not having a clean uniform and all of its representations
hurts my career path and potential work
If there has been a mthen I certainly understand, but I was billed already and the money collected and I have not received my shipmentI am a kind person at heart and I will wait for them to correct the mistake and ship my orderPlease understand I need the value of all of this to be interpreted clearly and I want a resolution
It is very disrespectful to me as an United States Commanding Officer if this was done with malice and discontentAll the more if this is an issue of hatredI earned all of my decorations and I respect my uniform and its value very muis displeasing that people can use these types of things, such as merchants and merchants products as manipulative tools.Desired Settlement: I would like my order completed and delivery of the orderI do not want a refundI want my order completed
Thank you for taking my complaint