Salsa Con Fuego Inc.

The nightmare began the day of the reserved celebration for my aunts 60th birthdayReserved a table for about 6-guest and requested in the notes for a booth so we may tie her balloons up, etcWhen Kayla called to confirm the reservation there were no indications of that being an issueI also expressed to her the last reservation shown was for 8:30pm and most guest most likey would show up closer to 9pm, if hat would be a problem? She stated "Yes" due to a performance later on that eveningWhich I was then told I must buy tickets for the event at $a pop in order to dance in the lounge after dinner NO EXCEPTIONS! Imagine that!!!! On such a joyous important day we were to get kicked out unless we pay for tickets after paying for a $dinner tabWhen arriving that night we were taken to be seated and the staff began to arrange the small table together to create a big family style table BUT that is not what I asked for...I then was approached by the host that evening (a women

Revdex.com:At this time, I have not been contacted by Salsa Con Fuego Inc. regarding complaint ID ***. This is an indication of lack of professional and courtesy for their customers on their part.Sincerely,***
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Revdex.com:At this time, I have not been contacted by Salsa Con Fuego Inc. regarding complaint ID [redacted].  This is an indication of lack of professional and courtesy for their customers on their part.Sincerely,[redacted]

Review: On Tuesday nights, this establishment has comedy shows that are advertised as "FREE FOR EVERYONE". However, my friend and I went to one of their shows on 12/**/2015, we had to pay $25.00 each at the door, then received two drink tickets. The flyers that are distributed or posted on social media does not indicate a two-drink minimum or any other stipulation; It only says that it is FREE, therefore, we expected to get in for free.Desired Settlement: I think this matter needs to be resolved with a refund as well as clear specifications on their advertising as it is misleading.

Consumer

Response:

At this time, I have not been contacted by Salsa Con Fuego Inc. regarding complaint ID [redacted]. This is an indication of lack of professional and courtesy for their customers on their part.Sincerely,[redacted]

Review: Attended this club a number of times and never paid attention to what was being charged at the bar, until this time. Looking at my receipt and noticed the bartenders were adding gratuity to your bill every time a drink was ordered. Now my experience with paying gratuity is when you have table service a service charge is added to your bill but when your a standee and you go to the bar to get your drink and food you have the option to tip. When I questioned them they said because there was a show that night so they charge a service charge at the bar. If you by four drinks that total $55 plus the tax $4.88 then they tack on $12, I think that's a bit much. They asked what I wanted done and I said I wanted my money back (service charge is what its called) and the [redacted] said he would have to take it from the bartenders and would give me back one service charge. He took my receipt and phone number and I have yet to hear back. If they do this to all patrons that attend the club they make a killing. The receipts I attached are the ones I kept. Is this standard practice?Desired Settlement: I would like my service charges refunded and the practices at the facility changed. Patrons should have the choice to tip. I even not paying attention gave an additional tip....Please help!