Salon Fusion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

September 24th, 2015: [redacted] came into Salon Fusion and already had tape extensions in done by Trilium Salon. We told her there was nothing wrong with them, but she did not want them in anymore. We talked her into keeping most of them and letting us do fillers of Hairdream Extensions. She...

purchased $884.40 of Hairdream Extensions.September 29th, 2015: [redacted] came into the salon and had her hair colored by [redacted] for $80. [redacted] then decided she wanted all the tape ones out and only Hairdreams extensions in. She insisted on having the 22'' long extensions from Hairdreams. We did tell her these may be too heavy for your hair length but she didn't care thats what she wanted. Her mother bought the rest of her hair on September 29th, 2015 for $1010.55, which I had to pay for two days shipping price so it would get here on time with her other extensions ordered on September 24th, 2015. When Salon Fusion recieved Hairdreams extensions, we colored with our own J Beverely hair color two bundles of hair. The charge of one bundle of hair extensions in $45, but we waived that because she was getting a full head of extensions. 
October, 5th 2015: [redacted] came in on my stylists day off because she wanted them in as soon as possible. My stylist was very busy so she did come in on a Monday. It took [redacted], our stylist, an hour and a half to take out tape extensions (which were in good quality to begin with). Then it took four hours to put in the Hairdreams extensions. We asked [redacted] to set up for a week later to get a tidy up and to check the Hairdreams extensions. That day she also recieved $114.70 worth of free Hairdreams product that Salon Fusion provides. We did tell [redacted] to call us with any concerns or questions, but Salon Fusion did not hear from her until the day before her appointment for the tidy up. She did say she would like a few more extensions put in. [redacted] put in about a bundle of extensions in for free on October 16th, 2015. We sent in the hair that had fallen out of [redacted]'s hair to get rebonded two times. Hairdreams did get back to me saying they recieved the strands and the bonds appeared to have been picked at until they came out. This went on back and forth with [redacted] from the 17th of October to October 23rd. On October 23rd, [redacted]'s father came into the salon and asked me to refund some of the money. I explained to him what everything costs and what had been done. I don't own the hair, [redacted] owns the hair. I would rebond everything for free and put in the Hairdreams extensions for free. She was no longer interested in Hairdreams after using this company for over a year with other salons because the extensions "were too much work for [her]". 
October 26th, 2015: I, [redacted], took out [redacted]'s extensions (102 extensions) for free. This took me an hour and half. She was in good spirits, talked to me, hugged me, and told me how much she loves the length of her hair now. I gave her $150 gift card for products to use at Salon Fusion. When I handed it to her, [redacted] asked me "What is this for?" I told her it was for all the trouble, causing her to hug me again. Later that night, her dad stopped in again. I was between clients and had no time to talk. He sent me an email. I called him October 27th and told him everything again and about the previous salons she visited. I did not hear anything back from the Johnson family until I recieved a letter from the Revdex.com of Wisconsin. 
Thank you![redacted]Owner and Sylist at Salon FusionTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This is my response to the message I received on November 6, 2015 from the Revdex.com claim I filed on Salon Fusion:First, I find it ironic that Salon Fusion reached out to Trillium and Salon Mode when upon my first consultation with Salon Fusion, after examining my hair and the extensions I had in at the time, they suggested that I should go back to Trillium and complain and ask for my money back because of the poor job Salon Fusion said Trillium had done putting in and cutting the hair extensions. I said I was not going to do this.  When I had my hair dyed by Salon Fusion in an appointment following the appointment when Salon Fusion told me to complain to Trillium about their poor service on my hair, [redacted] of Salon Fusion asked if I had complained to Trillium. I said I had not complained and she said I should have done so because she thought Trillium had done such a poor job on my extensions.  In fact, [redacted] herself said, after looking at my extensions, that Trillium had sold me hair that was not the 100% real hair Trillium Salon claimed it was.  Also, I could have referenced comments I found on the internet that were made by unsatisfied customers of Salon Fusion, but again this is irrelevant to the claim I had with the product and service I experienced.Secondly, the past experiences I had with either salons are  irrelevant with my claim.  My issue is with the fact that the extensions I purchased from Salon Fusion that they sourced from Hairdreams started coming out immediately after they were attached, and kept coming out daily while I was at home, work, and school.  As I shared in a detailed account earlier, when I brought this to Salon Fusion’s attention, they claim they spoke with Hairdreams and they claimed I must have been “pulling on them”, which was totally untrue.  Then they offered to rebond them which would have taken over 6 weeks which was unacceptable.  Then after my father approached [redacted] and shared a video of the extensions coming out on their own, she stated she would call Hairdreams and also credit my card.  This never occurred, instead she offered me a gift card of $150 specified for product only to make up for over $2600 that I spent for totally unsatisfactory product. I did contact Salon Mode and they told me that I was a good client and was never unruly.  They said I did not have any issues with Hairdreams extensions during the months I went to Salon Mode.  They also said they did not give [redacted] permission to use their email in [redacted]'s response to the BB.  They were upset that [redacted] had done so, and they said they never once told [redacted] that I had any issues with Hairdreams at Salon Mode.  They said this was fabrication made up by [redacted].  They did say I had lost a few extensions after having them in for about four months, and that I asked for these to be put back in around Christmas of 2014.  A month later I would need new extensions, because it had been about five months since I had the original extensions put in.  Salon Mode said the extensions would last about 6 months when I had them put in, so this was, in my opinion, a very successful experience with Salon Mode and Hairdreams.  Salon Mode did say they thought [redacted] was taking my experience with Salon Mode out of context and that they meant their message to show that I had a positive experience with their salon.  When I spoke with [redacted] of Trillium Salon, she claimed "[redacted] and Salon Fusion told [her] to write the email" from Trillium that [redacted] posted in her last response.  I told her what she wrote was untrue and that I do know how to care for my hair.  [redacted] response was primarily her opinion, with some factual dollar amounts that I had payed added in.  Opinion is not fact and should not be used in this claim.  Trillium salon does not even carry Hairdreams extensions.  They sold me Hot Heads tape in extensions, which I never had an issue with falling out.  The Hot Heads never were a problem for me.  Again, Trillium's statement is irrelevant because 1) It is mainly an individual's opinion of me 2) It involves a completely different product that Salon Fusion does not even sell and 3) I had no issues with hair extension malfunction or fall out at Trillium.  In fact, I wrote a rave review about Trillium Salon and their extensions.  It was Salon Fusion who told me Trillium Salon had poor quality hair extensions and that they had done a poor job putting in and cutting my extensions. In resolution I would sincerely appreciate the credit to my card that [redacted] had mentioned earlier, in an amount that would be fair and in consideration that she did have some costs to cover in this process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]