Salon Elements

To Whom This May Concern,My name is [redacted] and I am the manager here at Salon ElementsI am writing this letter to respond to a complaint submitted on 06/09/with an ID of [redacted] I feel as if the customer who filed the complaint was just trying to get a free service and I wanted to explain what happened at the salon while she was here.Our time with [redacted] started with her phone call to the salon to make an appointment, and I took the call [redacted] called to ask questions about how educated we are when it comes to a certain haircut and what are prices areI told her that we are highly trained, and that our prices are based on a level system (Junior, Senior, Master)I told her that we did not have any junior stylists at the salon at the time, so our senior stylists’ haircuts start at $and haircuts with our master stylists is $ [redacted] had replied with, “So you don’t have any $haircuts?” and I responded with “No, our junior stylists’ haircuts start at $and can increase depending on the length and thickness of hair.” We up charge for more labor just like any service job [redacted] went ahead and scheduled an appointment and [redacted] placed her with one of our senior stylistsWhen she arrived on June at 10:AM for her scheduled appointment, our senior stylist greeted her and started a consultation at her station [redacted] had told our stylist that she had recently bleached her own hair at home and explained to the stylist that that’s why her ends were damaged and over processed and had said that they were “SO bad and fried.” The stylist had told [redacted] that she would need to at least need to cut and inch and a half [redacted] said she did not want to take off that much and agreed to just cut an inchThe stylist explained to her that she would still have damaged ends due to not wanting to cut more than an inch [redacted] said, “That’s fine, I don’t want to cut my hair that short.” The section of hair that the stylist was using as a visual guide in the consultation, [redacted] had said she did not want to cut more than an inch, was the section of hair that she later on complained about not being cutThe stylist finished her consultation with her and continued the service with a shampooWhen finished, the stylist brought her back to her station and she started to comb and section her hair to prep the haircut and [redacted] stopped her and asked if there was any one else available to cut her hairThe stylist had come to me and asked if I could finish her haircutI agreed and went ahead and started a consultation with [redacted] I started the haircut and everything seemed to go well until the end of the serviceI asked her how she wanted to style it, and she told me to flip out her ends in the frontI started to flat iron her hair and [redacted] said to me, “You can just stop.” I stop doing her hair and we both proceeded to the register to check outShe did not say anything about what was wrong with the service at the time, she just paid $for her service and leftWe could have charged her more to compensate the other stylist she was first with since our stylists are commission based.Not even an hour later, [redacted] calls our salon to tell us that we did not perform a full service and that we only cut half of her hairI answered the call and wanted to speak with a manager, and I had told her that I was the manager [redacted] continued to say that we were all uneducated hairdressers and that we need to take continuing education courses, that we were unprofessional and that she would “Never get her hair done in this town ever again” and went on to say that we were horrible hairdressers and she was going to do everything in her power to shut us downI felt that this was harassment but I continued to let her speak and informed her of the salon policy which is visibly displayed at the front deskI told her that the salon policy on refunds is that we do everything we can to address the issues that arise within a week of original service, including re-doing the service but we do not give out refunds [redacted] continued to slander us by saying she did not want anyone at our salon to touch her hairI replied saying that if you don’t want to be scheduled with either myself or the other stylist that she could have the owner fix what she didn’t like about the haircut [redacted] said, “If the owner is the one that trained you guys, then I don’t want her to touch my hair either.” I explained to her that the owner is a master stylist with over twenty years of experience and has trained internationally to master her skills [redacted] continued to push for a refund, but I repeatedly told her the policy and the owner wants me to enforce it [redacted] was upset and asked to speak with the ownerI told her she wouldn’t be in until later in the afternoon and I would have the owner call her back as soon as she can The owner came in and immediately had clients and wasn’t able to call [redacted] until she was done [redacted] called us back two more times most likely upset that she was not called back immediately I answered both times and told her that the owner would call her as soon as she was available Not long after the last call, [redacted] came into the salon wanting to speak with the owner I told her she would have to wait as the owner was still with her clientThe owner finished with her client, went to [redacted] introduced herself and asked what she could help her with [redacted] explained to her that she came in that morning and the hairdresser she had been with did not complete her haircut, by lifting up a piece of the crown area and said that they had not cut that part of her hair The owner said, “That is hairdressers’ decision if that piece of hair needed to be cut or not.” [redacted] : “I don’t like it, so I want my money back.”Owner: reminded her of salon policy and that it has been the policy for eleven years[redacted] :” I’m going to report you to Revdex.com and do everything I can to ruin your business, make you look bad, and have no one come here.”Owner: “Are you threatening me?” [redacted] : “NoYou are threatening me! I’m not threatening you.”Owner: “I’m going to call the manager over to deal with this because it is her job and not the owners.” [redacted] told me she would be disputing the charge through her bank and again, I offered to fix her hair and place her with the owner [redacted] asked, “What else can you do for me?” I again told her the salon policy and she was still unhappy with that answer and leftDuring [redacted] ’s haircut, I asked her where she had gotten her hair cut before and [redacted] told me she went to [redacted] ’s in Killeen, TX After [redacted] spoke with the owner and left the salon, I call [redacted] ’s to see if they had dealt with her and the manager said they had and [redacted] wanted a refund from them as well This leads us to believe that she has made a habit of this in order to receive free services [redacted] called the following day, June 9, to ask every ones names to dispute the charges with her bank The owner told me that if the bank does dispute the charge, then we will have to report to the local police for unpaid service with two different stylists.Owner’s Comments:If our hairdressers messed up the client’s hair, I am willing to pay back the serviceBut from what I got when speaking with my hairdressers, [redacted] ’s hair was already damaged and uneven when she first arrived and [redacted] had actually fixed itWe also had other customers in the salon while [redacted] was present both in the morning and in the afternoonThey are all willing to give a statement about exactly what they saw in the salonPlease let us know if you would like those statementsI am still willing to fix [redacted] ’s hair, but it does not seem like she wants to go that routeIf you have any more questions for me, feel free to contact me anytime.***ManagerSalon Elements [redacted]

Complaint: [redacted] I am rejecting this response because: #my hair was professionally bleached by a previous salon in Colorado, I wanted an all over trim with an inch taken off all over and salon failed to complete the serviceFirst stylist was very lightly soft handed and did not wash all the product out of my hair which [redacted] the second stylist stated but did not do anything about itStylist failed to check temperature of the flat Irion and burnt my hair#I never said I would dispute the charge of $with my bankThat is a flat lie That [redacted] has statedAccusing me for making habit to receive free services which [redacted] has stated is absurd, humiliating and unprofessionalI have never asked for a refund from [redacted] Salon and Day Spa and infact if you need proof [redacted] 's number is # [redacted] They are the ones who fixed my hair the same day the problem happened at Salon Elements, I called the Following day to report and have documentation to report Salon Elements to Revdex.com Regards, [redacted] ***

Complaint: [redacted]
I am rejecting this response because: #1 my hair was professionally bleached by a previous salon in Colorado, I wanted an all over trim with an inch taken off all over and salon failed to complete the service. First stylist was very lightly soft handed and did not wash all the product out of my hair which [redacted] the second stylist stated but did not do anything about it. Stylist failed to check temperature of the flat Irion and burnt my hair. #2 I never said I would dispute the charge of $40 with my bank. That is a flat lie That [redacted] has stated. Accusing me for making habit to receive free services which [redacted] has stated is absurd, humiliating and unprofessional. I have never asked for a refund from [redacted] Salon and Day Spa and infact if you need proof [redacted]'s number is #[redacted] They are the ones who fixed my hair the same day the problem happened at Salon Elements, I called the Following day to report and have documentation to report Salon Elements to Revdex.com. 
Regards,
[redacted]

To Whom This May Concern,My name is [redacted] and I am the manager here at Salon Elements. I am writing this letter to respond to a complaint submitted on 06/09/17 with an ID of [redacted]. I feel as if the customer who filed the complaint was just trying to get a free service and I wanted to explain what...

happened at the salon while she was here.Our time with [redacted] started with her phone call to the salon to make an appointment, and I took the call. [redacted] called to ask questions about how educated we are when it comes to a certain haircut and what are prices are. I told her that we are highly trained, and that our prices are based on a level system (Junior, Senior, Master). I told her that we did not have any junior stylists at the salon at the time, so our senior stylists’ haircuts start at $50 and haircuts with our master stylists is $60. [redacted] had replied with, “So you don’t have any $35 haircuts?” and I responded with “No, our junior stylists’ haircuts start at $40 and can increase depending on the length and thickness of hair.” We up charge for more labor just like any service job. [redacted] went ahead and scheduled an appointment and [redacted] placed her with one of our senior stylists. When she arrived on June 8 at 10:00 AM for her scheduled appointment, our senior stylist greeted her and started a consultation at her station. [redacted] had told our stylist that she had recently bleached her own hair at home and explained to the stylist that that’s why her ends were damaged and over processed and had said that they were “SO bad and fried.” The stylist had told [redacted] that she would need to at least need to cut and inch and a half. [redacted] said she did not want to take off that much and agreed to just cut an inch. The stylist explained to her that she would still have damaged ends due to not wanting to cut more than an inch. [redacted] said, “That’s fine, I don’t want to cut my hair that short.” The section of hair that the stylist was using as a visual guide in the consultation, [redacted] had said she did not want to cut more than an inch, was the section of hair that she later on complained about not being cut. The stylist finished her consultation with her and continued the service with a shampoo. When finished, the stylist brought her back to her station and she started to comb and section her hair to prep the haircut and [redacted] stopped her and asked if there was any one else available to cut her hair. The stylist had come to me and asked if I could finish her haircut. I agreed and went ahead and started a consultation with [redacted]. I started the haircut and everything seemed to go well until the end of the service. I asked her how she wanted to style it, and she told me to flip out her ends in the front. I started to flat iron her hair and [redacted] said to me, “You can just stop.” I stop doing her hair and we both proceeded to the register to check out. She did not say anything about what was wrong with the service at the time, she just paid $40 for her service and left. We could have charged her more to compensate the other stylist she was first with since our stylists are commission based.Not even an hour later, [redacted] calls our salon to tell us that we did not perform a full service and that we only cut half of her hair. I answered the call and wanted to speak with a manager, and I had told her that I was the manager. [redacted] continued to say that we were all uneducated hairdressers and that we need to take continuing education courses, that we were unprofessional and that she would “Never get her hair done in this town ever again” and went on to say that we were horrible hairdressers and she was going to do everything in her power to shut us down. I felt that this was harassment but I continued to let her speak and informed her of the salon policy which is visibly displayed at the front desk. I told her that the salon policy on refunds is that we do everything we can to address the issues that arise within a week of original service, including re-doing the service but we do not give out refunds. [redacted] continued to slander us by saying she did not want anyone at our salon to touch her hair. I replied saying that if you don’t want to be scheduled with either myself or the other stylist that she could have the owner fix what she didn’t like about the haircut.  [redacted] said, “If the owner is the one that trained you guys, then I don’t want her to touch my hair either.”  I explained to her that the owner is a master stylist with over twenty years of experience and has trained internationally to master her skills.  [redacted] continued to push for a refund, but I repeatedly told her the policy and the owner wants me to enforce it.  [redacted] was upset and asked to speak with the owner. I told her she wouldn’t be in until later in the afternoon and I would have the owner call her back as soon as she can.   The owner came in and immediately had clients and wasn’t able to call [redacted] until she was done.  [redacted] called us back two more times most likely upset that she was not called back immediately.  I answered both times and told her that the owner would call her as soon as she was available.  Not long after the last call, [redacted] came into the salon wanting to speak with the owner.  I told her she would have to wait as the owner was still with her client. The owner finished with her client, went to [redacted] introduced herself and asked what she could help her with.  [redacted] explained to her that she came in that morning and the hairdresser she had been with did not complete her haircut, by lifting up a piece of the crown area and said that they had not cut that part of her hair.  The owner said, “That is hairdressers’ decision if that piece of hair needed to be cut or not.” [redacted]: “I don’t like it, so I want my money back.”Owner:  reminded her of salon policy and that it has been the policy for eleven years.[redacted]:” I’m going to report you to Revdex.com and do everything I can to ruin your business, make you look bad, and have no one come here.”Owner: “Are you threatening me?”[redacted]: “No. You are threatening me! I’m not threatening you.”Owner: “I’m going to call the manager over to deal with this because it is her job and not the owners.” [redacted] told me she would be disputing the charge through her bank and again, I offered to fix her hair and place her with the owner.  [redacted] asked, “What else can you do for me?”  I again told her the salon policy and she was still unhappy with that answer and left. During [redacted]’s haircut, I asked her where she had gotten her hair cut before and [redacted] told me she went to [redacted]’s in Killeen, TX.  After [redacted] spoke with the owner and left the salon, I call [redacted]’s to see if they had dealt with her and the manager said they had and [redacted] wanted a refund from them as well.  This leads us to believe that she has made a habit of this in order to receive free services.   [redacted] called the following day, June 9, to ask every ones names to dispute the charges with her bank.  The owner told me that if the bank does dispute the charge, then we will have to report to the local police for unpaid service with two different stylists.Owner’s Comments:If our hairdressers messed up the client’s hair, I am willing to pay back the service. But from what I got when speaking with my hairdressers, [redacted]’s hair was already damaged and uneven when she first arrived and [redacted] had actually fixed it. We also had other customers in the salon while [redacted] was present both in the morning and in the afternoon. They are all willing to give a statement about exactly what they saw in the salon. Please let us know if you would like those statements. I am still willing to fix [redacted]’s hair, but it does not seem like she wants to go that route. If you have any more questions for me, feel free to contact me anytime.[redacted]ManagerSalon Elements[redacted]