Salon Clutch Couture

informed me about the situation at hand, and as the salon owner of Clutch, I am here to support the most adequate, reasonable, and professional solution to this issue. I, as the salon owner, am neither reliable nor responsible for any incidents that may occur between *** and her clients- as she is an independent licensed hairstylist. However, I have consulted with her about this situation, and in my professional opinion, she has made a decision to resolve this issue that is both suitable and reasonable. Please see her response and offered resolution.Hi, my name is *** May. I am a current licensed cosmetologist at “Clutch”, a hair salon located in Hattiesburg, Mississippi. I have been doing Mrs.’s hair for over a year. I have seen improvement in her hair since she has become a loyal client. She comes approximately every two- three weeks. On July 30th, Mrs. called me a day before her appointment and decided that she wanted to try to something new such as a sewin. She asked about the pricing of the hair and also the installment. We came to a decision on what type of style and length of the hair she desired. I stated to Mrs. that the hair was $165 and the installment was $155, with the exception of hair coloring she wanted; I normally would charge an extra fee for color, but I didn’t this time. Mrs. agreed to the pricing and proceeded to come in on July 31st. On the day of her appointment, we installed the sewin and she loved the style. I made sure throughout the whole time of braiding and sewing that her hair was not too tight and make sure she felt comfortable with everything- especially since this was her first time trying this style. We talked about how long the hair could possibly last with the “proper” maintenance, and I informed her that I offer weave maintenance as one of my services to keep the hair tight and fresh. I also gave her tips on how to take care of her hair while away from the salon. On August 5th, Mrs. contacted me stating that the hair smelled. I understood because sometimes we have these problems with human hair being shipped from over seas; however, this was my first encounter with my own hairline. I then proceeded to set the earliest appointment I had available for her to come in and get the hair washed and styled- free of charge. She took the offer and came in on August 10th so we could resolved the issue. A couple of days later Mrs. contacted me in regards of her closure starting to slide back and asked to set an appointment for a relaxer the following week. I agreed, and I also stated it will be free of charge for her relaxer. On August 17th I begin to take her hair down, and she saw her hair was shedding a little. Mrs. asked me did her hair break off and I responded no. I explained to her that our hair sheds everyday so with it being pinned up in braids it may seem like your hair is falling out but it is just your normal amount of shedding. After explaining this to Mrs., I reinsured her that her hair was perfectly fine and we continued to relax and style her hair. As I was styling her hair I was evaluating her hair thoroughly to be sure everything was fine with her hair- and it was normal. There were no bald spots, no breakage, and no hair loss. Throughout my experience of doing sewins with my own hairline, this was my first time encountering this issue. I have photos of her hair before she got this specific style. Per my contract and website, the purchase of the hair and the prices are nonnegotiable. The installment was $155. Mrs. has gotten free services of a relaxer and color throughout this entire process. With all of that being said, I will offer to deduct $80 (for the relaxer) from $155, and will offer her the remaining $75 back from the installment that she paid along with the actual original hair that she purchased in a professional effort to resolve this matter as peacefully as possible from my perspective as a businesswoman.