Sally Beauty Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I won't accept the response except they remove the balance from their system, I just found out in YMCA system we are still won them $264, their employee told us at March 9, 2017: If we don't pay them the week of 03/13/to 03/19/our kid shouldn't come to their daycare at that week, that's why we collected all of my son personal items and left at 03/09/As I said at the first, they are treated us unfair, even we already gave them two weeks deposit as their claim damage (as I knew they found another kid right the way), but we still own them money even my son not present there from 03/10/2017, this is totally unacceptable Regards, [redacted] ***

Jennifer S*** Center for Children and Families YMCA of Monroe County, ncNWellness Way Bloomington,IN Revdex.com NDelaware Street, #Indianapolis,IN 46204- March 15, Re: Case *** Thank you for the opportunity to address this
family's concernFriday, March 3, we notified the family that their tuition payment had been returned for non-payment, and that there was a $return fee applied to their account, which was due in addition to the tuition payment for the week of March 6- The complainant asked for us to waive that fee on Friday evening, and again on Monday morningOur policy is that we do not waive this fee unless the cause of the returned payment is our fault n this case, it was not, and we did not remove the feeThe complainant paid the tuition plus the return fee on the morning of Monday, March Later on Monday, March 6, the complainant informed us that he was un-enrolling his child from our center to move him to a new centerOur Business Coordinator gave him the "Notice of Withdrawal" form, of which a blank copy is attachedHe filled the form out indicating that the child's last day would be Friday, March Our Business Coordinator verbally reminded the complainant that he would forfeit his deposit if he only gave us a two week noticen addition, the Notice of Withdrawal form, signed on March 6, states "I understand that if I do not give four weeks' notice, my deposit is forfeited." On Wednesday, March 8, the complainant approached me to ask why he was being charged for his last two weeks of care instead of applying the deposit; I ex plainedthe policy againThe complainant asked if he could keep the child here for the four weeks then, and I informed him that the spot was already filled as of Monday, March The complainant then asked me to refund his deposit because the policy was not explained to himI reminded him that the policy was in the original signed contract when the child was enrolled, and that it was printed on the form that he had just signed on March The complainant indicated that he was not verbally informed of the policy and felt that we should not hold him to it.In addition, he said that he felt that because his wife signed the original contract, we should not hold him to itWhen we declined to return his deposit, he indicated that he would complain to his family and friends, and make a complaint to social services That day, March 8, the complainant's wife came in to discuss the policy as wellShe indicated that she'd spoken to friends in her MBA program a Indiana University who felt our policy was unfair and she felt it was perhaps illegal for us to hold her family to the policy due to us requiring a four-week notice of withdrawal, but only collect a two-week depositShe indicated that perhaps she did not understand the policy when she signed the contract because she was weeks' pregnant at that timeI indicated that I could not refund the deposit That evening, the family collected all of their child's belongings and left the center, and have not returnedThey did not pay tuition of $for the week of March 10- 17, which is owed to the Y since the Notice of Withdrawal indicated a last day of March 17.In addition, the family still has two of our center's keycards, for which they owe us $eachWe do not intend to attempt to collect the balance due us of $ The family indicated in their complaint that we did not give them a copy of their signed contractI am unaware of whether or not they asked for and received a copy of the contract, however, the payment policies, including the deposit and requirement of four weeks' notice, are included in the Family Handbook, for which we have a signed statement acknowledging receipt of and willingness to abide by the rules and proceduresA blank copy of this form is also attached These payment policies, listed in the Family Handbook, as well as in the Contract for Care, also indicate that tuition is due to the Y "without prorate, regardless of illness, absence, holiday, vacation, weather-related or emergency closings, or closings due to staff professional development." All of our holidays and professional development closings are listed on our annual calendar, which was provided to the family at enrollmentCopies of these payment policies in the handbook, as well as the annual calendar, are attached As an organization that accepts federal subsidies for tuition payments (Child Care Development Fund vouchers), we are required by regulation to treat all families equally in terms of payments and policiesTo not do so places us in jeopardy of losing these vital funds, which allow families at or near poverty to enroll their children in high quality early childhood education programsAs a non-profit organization dedicated to strengthening the community through youth development, healthy living, and social responsibility, we must create and enforce policies that enable us to sustain our operationThe Center for Children and Families, as a department, only operates with subsidy from the rest of the organization as family tuition does not cover the full cost of the care their children receive Please don't hesitate to let me know if I can provide any other information to help resolve this dispute Jennifer S*** Director Center for Children and Families YMCA of Monroe County812-961- Attachments: Notice of Withdrawal Contract for Child Care Family Handbook Acknowledgement form Payment Policy (from Family Handbook) Annual Calendar

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs the previous comments, I didn't denied the rules in the contract, but I complaint about the unfair of the contract, it's ridiculous to sign another contract even we withdraw my kid from YMCA? it's obvious a trap, I'm admit didn't read it carefully before signed itIf talking about the contract, the contract didn't mention any "winter break", also why we need to pay hold week even we watch my son by our-self?The two key card already returned via USPS by last Thursday (03/09/2017) because we are leaving out off town, the name on the letter is . Also for the return fee, I gave them the Credit information is for the convenience for them, but they use it for making the money, never heard about the return fee for credit card, if we talking about the personal check then I'm agreeThis behavior like non-profit organization? from what I saw this daycare making the money by fair means or foul.I never expecting the NW YMCA Bloomington daycare center will refund my money, I just want the Revdex.com can have this record for warning the other parents. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I won't accept the response except they remove the balance from their system, I just found out in YMCA system we are still won them $264, their employee told us at March 9, 2017: If we don't pay them the week of 03/13/2017 to 03/19/2017 our kid shouldn't come to their daycare at that week, that's why we collected all of my son personal items and left at 03/09/2017. As I said at the first, they are treated us unfair, even we already gave them two weeks deposit as their claim damage (as I knew they found another kid right the way), but we still own them money even my son not present there from 03/10/2017, this is totally unacceptable.
Regards,
[redacted]