Sakelaris Ford Lincoln of Rolla

Initial Business Response /* (1000, 5, 2015/12/07) */
Contact Name and Title: *** *** smg
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sakelaris.com
FIRST, SOME OF THE DELAY OF REPAIR WAS DUE TO THE CUSTOMER WANTED THE CAR TO TOTAL, THS PROCESS TOOK OVER DAYS, THE CUSTOMER ALSO
BROUGHT HER INSURANCE CO, IN TO LOOK AT THE DAMGE TO SEE IF IT WOULD TOTAL, WE THE DEALERSHIP HAVE NO CONTROL ON A TOTAL, ITS ALL UP TO THE INSURANCE CO, YES WE MADE SOME MISTAKES, BUT WE AND THE INSURANCE CO, HAVE AND WILL MAKE THEM RIGHT, THE TIRE WAS REPLACED, AND AS FAR AS THE USED PARTS, THAT TOTALY INCORRECT, I AND SHE HAS A COMPLETE LIST OF NEW FORD PARTS WE INSTALLED, ALSO INSPECTED BY THE INSURANCE COWINDSHIELD IS SAFE, THERE WAS A AIR LEAK THAT HAS BEEN FIXED, WE HAVE MADE EVERY ATEMPT TO TRADE HER OUT OF THE CAR, AT THE BEST DEAL POSSIBLE, SHE IS 12K UPSIDE DOWN, AND THE PAYMET IS MOST OF THAT ISSUE, AS FAR AS THE SERVICE MANAGER NOT NOWING THE BODY SHOP SIDE OF THINGS, I HAVE RAN BODY SHOPS FOR MORE THAN FOUR YEARS, (WE DID MAKE SOME MISTAKES ON THIS DEAL, AND WILL MAKE THEM RIGHT) ON THE COLOR MATCH ISSUE, THE CUSTOMER AND I LOOkED AT A NEW ESCAPE AND HAS THE SAME COLOR DIFFERANCE, DUE TO PLASTIC TO METAL, (CAN NOT FIX THAT ONE) WE ARE FIXING THE HOOD ISSUE AND THE PULLING ISSUE, also an oil change oked by the customer