Sahara Window and Doors

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Contact Name and Title: [redacted] Office Manag Contact Phone: XXXXXXXXXX Contact Email: ***@americanthermalwindow.com Unfortunately, all the delays in communication were from the manufacturer of the sliding door, [redacted] WindowI spoke with customer yesterday and [redacted] has finally agreed to give the customer a $credit for changing the sashes to double-pane glass without blindsThe customer understands they would need to use that refund to purchase new blinds for their home if they wishThe new sashes are scheduled to be on the truck this weekOnce received we will come out and switch out the sashes, and leave a new screen which the customer was having was problems with previously, but is ok now Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) This works for us

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: *** *** Office Manag
Contact Phone: XXXXXXXXXX
Contact Email: ***@americanthermalwindow.com
Unfortunately, all the delays in communication were from the manufacturer of the sliding door, *** ***
WindowI spoke with customer yesterday and *** *** has finally agreed to give the customer a $credit for changing the sashes to double-pane glass without blindsThe customer understands they would need to use that refund to purchase new blinds for their home if they wishThe new sashes are scheduled to be on the truck this weekOnce received we will come out and switch out the sashes, and leave a new screen which the customer was having was problems with previously, but is ok now
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This works for us

Sahara windows and doors did an excellent job from start to finishI highly recommend themVery professional, and they follow throughDrRon ***

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: [redacted] Office Manag
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@americanthermalwindow.com
Unfortunately, all the delays in communication were from the manufacturer of the sliding door, [redacted] Window. I...

spoke with customer yesterday and [redacted] has finally agreed to give the customer a $1200.00 credit for changing the sashes to double-pane glass without blinds. The customer understands they would need to use that refund to purchase new blinds for their home if they wish. The new sashes are scheduled to be on the truck this week. Once received we will come out and switch out the sashes, and leave a new screen which the customer was having was problems with previously, but is ok now.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This works for us.