Sage Software

Please be aware that Sage has addressed the concern of the customer regarding the subject complaintA Sage customer representative spoke with customer and after executive approval issued the customer a refund in the requested total amount on December 22, Please allow five to seven business days for processing Sage now considers the complaint closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While they provided a fictitious account of the events, they did not offer any action to resolve the disputeWhat they should offer is to return the software back to a functional state, just like my versionThe software is fine without further updates and the other useless benefits they claim are available with the subscription they tell you about after you've used the software for months The entire basis of my complaint is that I was never told at the time of purchase that I was buying a subscription, which I would never have agreed to Although they now claim the software was only offered on a subscription basis and Sage’s representative’s common practice is to complete a review of terms and conditions, I was not told any of this until they tried to extort the money from me by requesting my credit card information Internet searches will reveal that I am not the only customer to experience these despicable tactics For example, [redacted] contains comments from numerous long time customers that were that were caught by surprise with Sage's so called 'new business model', which apparently includes 'don't tell anyone until it is time to renew' The problem is not their new policies if a customer is told of the new policies and willing to accept them Hiding these policies as and denying customers the opportunity to weigh their options as a method to trap customers is a repulsive deceitful tactic.The old business model made the software a viable solution for the small business owners Sage now prefers to turn away Regards, [redacted]

In reference to Complaint ID # [redacted] , please note Sage's response to this customer's concerns.Sage provides a myriad of levels of services and support applicable to each product and/or service feature To better serve our customers, some products have their own designated service plan which may be a separate in order to provide expert support In this case the customer did have support for their payroll feature of the product but not for overall technical support In good faith, a Sage customer support & service manager assigned a tech support analyst who provided the requested assistance and further guided the customer to additional on-line Sage self-help resources for future needs Sage now considers this complaint closed

RE: Revdex.com Consumer Complaint Reference # [redacted] Please be aware that Sage has addressed the concern of the customer regarding the subject complaint Sage has approved the refund, transaction # [redacted] , in the total amount requested on December 15th, Please allow two to five business days for processingSage now considers the complaint closed.Thanks you

Please note our response to the referenced claim From our records the credit issued was returned to the AMEX ending [redacted] on 12/16/ However, on 12/19/an adjustment was made to settlement the Sage account and this credit posted to the customer’s account As a result, AMEX should have posted a credit to their account when AMEX debited Sage with the credit card charge back Therefore, Sage did refund the amount and any further issues regarding same should be directed to the customers credit card customer service (AMEX)Sage now considers the complaint closed