Saffron Road Foods

Hello, Thank you for forwarding this complaintFrom what we have been able to tell, this complaint originally came in when we were short staffed due to employee vacationsWe have been in business since and have been selling nationally for quite some timeWe pride ourselves in our customer service and I believe this shows with our overall record with the Revdex.com as well as other public recordsOur product quality rankings are high and we have been successful at many demanding retailersHer experience is not a common one, but it can occur in any scaled production environmentWe apologize to [redacted] and would be happy to send her a full refund plus some free coupons for her troublePlease advise how we should proceedThank you, Jack A***Executive Vice PresidentSaffron Road Foods###-###-#### (main office)###-###-#### (cell) [redacted]

Hello,  Thank you for forwarding this complaint. From what we have been able to tell, this complaint originally came in when we were short staffed due to employee vacations. We have been in business since 2010 and have been selling nationally for quite some time. We pride ourselves in our...

customer service and I believe this shows with our overall record with the Revdex.com as well as other public records. Our product quality rankings are high and we have been successful at many demanding retailers. Her experience is not a common one, but it can occur in any scaled production environment. We apologize to [redacted] and would be happy to send her a full refund plus some free coupons for her trouble. Please advise how we should proceed. Thank you, Jack A[redacted]Executive Vice PresidentSaffron Road Foods###-###-#### (main office)###-###-#### (cell)[redacted]