Safety-kleen Systems, INC

Hi *** ***
sans-serif;"> After researching the customers complaint, we realized the credit card system only charged the customer $instead of the full amount of $Due to a system glitch, we apologized to the *** *** *** for the inconvenience this may have caused and issued a credit to the account for balance of $There will be no further collections to the customer
Sincerely,
*** *** *** *** *

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: On Feb 11, 2014, my husband bought a cleaning fluid from Safety-Kleen in Chester, Va. He paid with his charge card. On August 12, 2014, we received an invoice for a $25.00 charge for a delinquent account. We called and the person in Chester said they would look into it. We never opened an account with this company. If I had opened one, I would have spelled my name correctly. I received another bill on Sept.3,2014 for the same amount. I called and the person in Chester told me they had a problem with their charge card system and the whole amount was not charged to our account. It seems to me that this is an internal problem, and I should not have a delinquent account because of it. Also there is nothing else showing on the invoice but the $25.00 charge. I paid the $25.00 charge on Sept. 18, 2014. On Oct. 10, 2014, I received another invoice for the same thing. Upon calling Chester, I was told that the person could not help me. Upon calling the corporate office, I was told to leave a message. The company now has a problem handling this issue.Desired Settlement: Since there seems to be no balance on this delinquent account. We should receive a refund of the $25.00 service charge. Also, any delinquency reports should be deleted.

Business

Response:

Hi [redacted]

After researching the customers complaint, we realized the credit card system only charged the customer $17.90 instead of the full amount of $89.51. Due to a system glitch, we apologized to the [redacted] for the inconvenience this may have caused and issued a credit to the account for balance of $71.61. There will be no further collections to the customer.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,