Revdex.com Response
Policy#[redacted] Insured Name [redacted]
To whom it may concern:
This is in response to a complaint dated 10/30/2014, which was received by Safety Insurance, the same date. The complaint, filed by Mr. [redacted] indicates
that he was not satisfied with the policy...
he obtained through the [redacted] Insurance Agency (“Agency”).
Mr. [redacted] obtained a new business policy effective 10/07/2014 through the above Agency. The Agency submitted Mr. [redacted]’ application to the Massachusetts Automobile Insurance Plan (“MAIP”) and the application was assigned to Safety Insurance. Mr. [redacted]’ complaint addresses service issues with the Agency. The Agency is an independent entity and therefore Safety’s response cannot address the service complaints that Mr. [redacted] alleges occurred with the Agency.
As stated in the complaint, the MAIP application was processed with an annual premium of $1,818. When the application was processed at Safety on 10/9/2014, Mr. [redacted]’
date licensed was incorrectly processed as 9/29/2014. This date was when his license was reissued after a revocation, not the original license issue date. This error resulted in an annual premium of $5,080. On 10/20/14 the license issue date was corrected to 06/08/1992 and the annual premium was adjusted to $1,772, lower than the quoted MAIP rate.
On 10/28/2014, Safety Insurance received Mr. [redacted]’ letter dated 10/21/2014, requesting cancellation of his policy. On 10/29/2014 the policy was canceled
effective 10/22/2014 (the date Mr. [redacted] obtained coverage with [redacted]). The cancellation resulted in a credit balance of $377, thus Mr. [redacted] paid $78 premium for the period his policy was in effect. A refund check in the amount of $377 will be mailed today, 10/31/2014, under separate cover.
Should you
require further assistance, please feel free to contact me by telephone at [redacted], extension[redacted], or by email at[redacted]@safetyinsurance.com.
Sincerely,
Revdex.com Response
Policy#[redacted] Insured Name [redacted]
To whom it may concern:
This is in response to a complaint dated 10/30/2014, which was received by Safety Insurance, the same date. The complaint, filed by Mr. [redacted] indicates
that he was not satisfied with the policy...
he obtained through the [redacted] Insurance Agency (“Agency”).
Mr. [redacted] obtained a new business policy effective 10/07/2014 through the above Agency. The Agency submitted Mr. [redacted]’ application to the Massachusetts Automobile Insurance Plan (“MAIP”) and the application was assigned to Safety Insurance. Mr. [redacted]’ complaint addresses service issues with the Agency. The Agency is an independent entity and therefore Safety’s response cannot address the service complaints that Mr. [redacted] alleges occurred with the Agency.
As stated in the complaint, the MAIP application was processed with an annual premium of $1,818. When the application was processed at Safety on 10/9/2014, Mr. [redacted]’
date licensed was incorrectly processed as 9/29/2014. This date was when his license was reissued after a revocation, not the original license issue date. This error resulted in an annual premium of $5,080. On 10/20/14 the license issue date was corrected to 06/08/1992 and the annual premium was adjusted to $1,772, lower than the quoted MAIP rate.
On 10/28/2014, Safety Insurance received Mr. [redacted]’ letter dated 10/21/2014, requesting cancellation of his policy. On 10/29/2014 the policy was canceled
effective 10/22/2014 (the date Mr. [redacted] obtained coverage with [redacted]). The cancellation resulted in a credit balance of $377, thus Mr. [redacted] paid $78 premium for the period his policy was in effect. A refund check in the amount of $377 will be mailed today, 10/31/2014, under separate cover.
Should you
require further assistance, please feel free to contact me by telephone at [redacted], extension[redacted], or by email at[redacted]@safetyinsurance.com.
Sincerely,
[redacted]
Personal Lines Underwriting Manager
Safety has responded directly with the complainant and further information should be obtained from them.