Safety First

Initial Business Response / [redacted] (1000, 15, 2016/01/22) */ This individual's boyfriend called minutes prior to the start of the class to let us know they would not be able to attend the classIt was not possible to fill their seats with only minutes noticeWe have a no refund policy on classesI extended this individual the courtesy of putting them on standby for the next class in the event someone doesn't showI even reassured them we typically have some that don't show and that we would probably have a seat for themUnfortunately, that did not satisfy this person Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue was not addressedThe issue is that we were told something different and responsibility is not being taken I also have an issue with him saying that "I even reassured them we typically have some that don't show and that we would probably have a seat for them." The issue I take with this is that I point blank asked this question on the last phone conversation and was told "I can't predict the future"

Initial Business Response /* (1000, 15, 2016/01/22) */
This individual's boyfriend called 20 minutes prior to the start of the class to let us know they would not be able to attend the class. It was not possible to fill their seats with only 20 minutes notice. We have a no refund policy on...

classes. I extended this individual the courtesy of putting them on standby for the next class in the event someone doesn't show. I even reassured them we typically have some that don't show and that we would probably have a seat for them. Unfortunately, that did not satisfy this person.
Initial Consumer Rebuttal /* (3000, 17, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was not addressed. The issue is that we were told something different and responsibility is not being taken.
I also have an issue with him saying that "I even reassured them we typically have some that don't show and that we would probably have a seat for them." The issue I take with this is that I point blank asked this question on the last phone conversation and was told "I can't predict the future".