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Safety Basement Reviews (21)

This issue is still being resolved with customerE-mail was sent to customer on returning this unit to usWe are assuming he may not have received itWe recommend that customer send us a different email address so that we can resend our responseBut we are certainly willing to work with customer if item is defective as it is still within the warranty periodThank you

We have tried to accommodate this customerHe ordered the wrong itemHe contacted us via chatline saying that we sent him the wrong productAfter reviewing his complaint with us, we noticed that he had bought the wrong item in the first placeHe said he wanted a plain grip instead of the super grip that was shipped to himWe offered to exchange the items if that is all his complaint was aboutBut then he also stated that the patrol kit was missing a baton capWe informed him that the kit he bought does not include a baton capWe recommended a different kit (Patrol kit) which does have a baton cap, but he insisted that he should have gotten a baton cap with what he boughtWe told him that no matter where he buys this item, he will not get a baton cap with what he boughtSo it was pretty much difficult to explain this fact.We suggested that he go to other retailers and find out, because he will get the same response, that the kit he bought does not come with a baton capHe did not do so and just insists that he ordered the right item and we messed his orderWe offered to exchange item with a different product which is what he should have bought in the first place or consulted us to make sure he is buying the right itemThen we asked him whether he had opened the product from its blister packaging and he said he had not opened itWe received the product today and it was completely opened and the packaging was all ripped upSo this was not according to what customer had informed usCustomer misstated the condition of the return.We are willing to offer him a $coupon towards a new purchase if he prefers, as midway compromiseHowever we will not be shipping the same product kit he wants as he will jsut return it to us again since it will not contain the baton cap that he seems to really needHe insists he ordered MON-but that item does not have a baton cap as part of the package!!! We gave him the right product code so that he will get what he actually wants (a patrol kit that includes a baton cap)We have tried to help him out but it does not look like he wants to concede that he bought the wrong item in the first placeHe said he went by photo and I told him the photo we have on our website is the same photo with all the other retailersWe actually checked this with other retailers and they have the same photo as we doEven the manufacturer has the same photo that we haveSo we are not going to ship him the same product just for him to return it again because it is missing the hindi cap!! We have attached a photos of the product that was received by us yesterdayThank you Sincerely,Safetybasment

We are sorry that customer still insists on the productAlso this item was shipped back to customer (USPS tracking number: [redacted] Based on the attached image that he sent, the product title clearly says BATON DUTY KITHe is looking for a PATROL KIT which is the one that includes a baton capDuty kits DO NOT INCLUDE baton caps.As a law enforcement personnel this is something that is well known with officers and we have not had a confused situation like this beforeWe have tried to explain this to him so that even if he decides to buy this item again elsewhere he does not make the same mistake but clearly he is stuck on winning this caseAs far as that is concerned there is nothing else we can doAs far as attached image, we ask this customer to do a google search using the title "autolock duty kits" (note it must say DUTY KITS not PATROL KITS)He will get the same image on ALL OTHER RETAILERS which is the same image that we are usingThe reason is because this is the image given to us by the manufacturer, [redacted] .We offered him a $discount that has been credited to his accountThere is nothing else we can do to assist this customer at this pointThis is a total loss to us at this point, in part to appease him.The image on our website is the same image that is used by the manufacturer [redacted] (Please see attached)We use the images given to us by the manufacturerWe can clearly see how he may have gotten confused, but if he looks further in that image, there is no baton cap which according to him was a critical reason why he erroneously bought the item he boughtThis issue is clearly something that we will also forward to manufacturer to see if they can provide a better imageWe have not had this issue before with this or any other similar item.Below please see samples of other retailers of this product that have the same image.I think the lesson for this customer is to order based on the product code and description of the productThe product code he insists on, MON-is not for the item he is looking forThis issue was clarified to him when we talked to himAnd we offered to send him the same item with a foam grip but he said it must also include a baton capWe told him at that point that the DUTY KIT which is what he purchase by himself online is not the one he should be buying!! He should be buying a PATROL KIT not a DUTY KIT

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On March 16, I filed a complaint with the Revdex.com, Inc (Upstate, NY), Federal Trade Commission, Attorney General - Bureau of Consumer Frauds and Protection, Amazon A to Z Guarantee, Amazon - [redacted] Bank Dispute Department, [redacted] - Manufacturing company for [redacted] Batons and Safety BasementI believe the response I received from Safety Basement, the company I am dealing with, was not only inappropriate, but FRAUDULENT basedI feel compelled to not only request a solution to my situation, but to WARN any future consumers to the business practices of Safety Basement As I stated in my previous complaint on February 28, 2016, I purchased an item from [redacted] I knew exactly the item I was looking for as I had already done my researchI chose the safety basement website due to product photos and pricing I placed my order in good faith that the item on the website was the item I was purchasing – I had no reason to believe otherwise My product was delivered on March 9, via FedExI opened the shipping box and knew immediately the item was not what I orderedThe product did not look like the picture on the websiteSee Exhibits: ( exhibit + exhibit + exhibit ) I referenced the order confirmation I received online to the packing listSee Exhibits: ( exhibit + exhibit ) The item number was different on the packing listAlso, the item shown during the ordering process clearly had Patrol Kit written on the red packagingSee Exhibits: ( exhibit + exhibit + exhibit ) The item I received had Duty Kit written on blue packagingSee Exhibits: ( exhibit ) According to the photo of the item I ordered, the package included items; the [redacted] AutoLock Baton, the AutoLock Holder and the Hindi Baton Cap The package I received did not have the Hindi AutoLock Cap and had completely different packaging then that displayed on the websiteAlso, during the ordering process, (See "Dated" Screen Shots) See Exhibits: ( exhibit + exhibit + exhibit ) I chose a foam grip vs the super grip and I received the super gripSee Exhibits: ( exhibit + exhibit ) In less than minutes from receiving the item, I contacted Safety Basement via chat on the website and was connected to PhilI explained that I received the wrong itemThe customer service I received was unprofessionalPhil was argumentative from the beginningHe refused to acknowledge that I was shipped the wrong item, he blamed me for ordering the wrong item even though clearly the packaging was not as shown on the website and the type of grip was not correctHe stated I would not receive the missing item (Hindi AutoLock Cap) and consistently avoided the error in the type of grip receivedHe bluntly denied any responsibility or error and stated the "Photos" on their website "DO NOT HAVE TO MATCH" the items orderedHe also suggested I purchase the item elsewhere and stated that if I wanted to ship the item back at "MY COST" (even though it was their error in sending the wrong grip) See Exhibits: ( exhibit + exhibit ) and See Exhibits: ( exhibit + exhibit + exhibit ) I would receive a full refundReluctantly I agreed ( I simply wanted the item I ordered; the item depicted on the website) to shipping the item back at my costPhil explained that a refund would not be issued if the product was opened and I assured him it was not (the product was packaged in clear plastic and I did not need to open it due to the fact I knew immediately it was the wrong item as it did not match the item shown on the website) Due to the nature of the chat with Phil, I decided to take photos of the item as I received it, unopened, See Exhibits: ( exhibit + exhibit + exhibit ) before placing it in the shipping boxSee Exhibits: ( exhibit ) I took the photos, placed the item in the box and packaged it up and mailed it at "MY COST" See Exhibits: ( exhibit + exhibit ) via USPS and insured it as well On March 16, I received an email from Safety Basement stating they had received the product, however, the item had been opened and due to the package being opened I would "NOT RECEIVE A REFUND" I know for a fact and have the pictures to prove it, I did "NOT" open the itemSee Exhibits: ( exhibit + exhibit + exhibit ) and See Exhibits: ( exhibit ) As I clearly stated before, I did not need to open the package because I immediately knew it was the "WRONG" item as the package did "NOT MATCH THE PHOTO" on the websiteI understood a refund would not be granted if the package was open and that was why I insured the shipping in case something were to happen in the shipping processAt my cost to return the item, why would I return an open item only to be denied my refund? I do not believe the product being open was a result of shippingSafety Basement did not include a picture of the shipping box, only the item "I BELIEVE THE ITEM WAS OPEN AFTER IT WAS RECEIVED" I believe this to be true due to my chat with Phil, the company’s unprofessional demeanor, lack of taking responsibility in sending the wrong grip as well as depicting a picture of one item but sending a different oneNo product description on the website, only how the item worksAll which drives the consumer to believe ‘what you see is what you get’I believe this company had no intention in issuing a refund Now I am left without the item I ordered, out the money spent to ship the item back and out the money I spent to purchase the itemSafety Basement has the item as well as my money I have attached several documents and photos to collaborate my experience with this company: 1) Photo of the order – dated 2/28/16, Baton Grip (foam), Product code (MON-9500), picture of product ordered (clearly states Patrol Kit, and shows items in package: [redacted] AutoLock Baton, the AutoLock Holder and the Hindi Baton Cap See Exhibits: ( exhibit + exhibit + exhibit ) 2) Photo of order receipt sent by Safety Basement – Item MON-ordered / Item MON-received See Exhibits: ( exhibit + exhibit ) 3) Photo of packaging slip in box received - Item MON- See Exhibits: ( exhibit ) 4) Photo of website – On March 19th a disclaimer was added to the description which was not there when I placed my order See Exhibits: ( exhibit ) 5) Photo of when I received item – 3/9/@ 3:pm See Exhibits: ( exhibit ) 6) Photo of chat session with Safety Basement representative Phil – chat began @ 4:pmwithin minutes of receiving incorrect item See Exhibits: ( exhibit ) 7) Photos of item – unopened, in condition received and being placed in shipping box to return See Exhibits: ( exhibit + exhibit + exhibit ) 8) Photo of shipping box with RMA number listed See Exhibits: ( exhibit ) 9) Photo of shipping documents – insured and receipt See Exhibits: ( exhibit + exhibit ) 10) Photo taken from Revdex.com – photo was uploaded from Safety Basement See: Safety Basement Upload in response to my initial complaintPhoto of item opened after received by Safety BasementI believe this to be as I did NOT open the package, did not have a need to open to confirm it was the wrong item – Item number on packing slip did not match item ordered See Exhibits: ( exhibit + exhibit ) and item packaging was not as shown on website See Exhibits: ( exhibit + exhibit + exhibit ) In conclusion, as a consumer, I feel Safety Basement’s business practices are misleading and deceptive to the consumerThey post a photo of a product the consumer believes is being ordered, they lack product descriptions and instead they describe how the item works and finally ship a completely different item and item number than the one ordered I believe they were fraudulent in their accusations that I opened the product resulting in the forfeit of my refundI had no reason to open the package and it would not be beneficial to me to return the package at my cost only to be denied a refundBy accusing me of opening the package, Safety Basement not only retains the item I returned at my expense, they also have kept the purchase price Regards, [redacted] ***

This item was refunded to customerSince he returned it without an RMA number, the process took longerThis is noted in our return policy that all returns require an RMA numberEither way this issue has been resolved with this customer and they did get their refundWe are sorry for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received a refund of $on 4/2/I don't understand why I didn't receive a complete refund though Regards, [redacted]

We are yet to receive the packageCustomer was given full refundHe is clearly enjoying the back and forth..I hope Revdex.com will not entertain this customer any longer as he is now abusing the system

One of the order items was back orderedAn email had been sent to this customer informing that however it appears they did not get it, for that we are very sorryThis order has now been shippedWe are also providing customer with a $coupon towards their next order with usThank you

A refund was already issued to this customerWe will contact customer to inform that they were already refunded for this itemWe recommend they check with their credit card company to confirmWe will send them an e-mail to inform them.Safetybasement.com

Total amount customer had been charged was $Total refund to customer was: $ Customer acknowleded in earlier response that he got his refund but seems to be seeking shipping charges.We are not sure what shipping charge he is seekingIt is not even legal for us to refund more than what was chargedPlease refer to credit card rules with regards to that requestAnd even if it was legal that is not something we will doAs we mentioned there is nothing else that is due this customerIf he is enjoying this back and forth that is ok, we will entertain him but there is nothing else that he will be getting from us as he has received his full refund via Amazon payments. Thanks

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***I do not accept their $coupon offer as I do not intend to buy from them again because of the lackluster customer service.But since my order has finally been shipped, I consider this complain resolved and closed.Thank you,
*** ***

This item has shipped to customer.  E-mail was sent to customer with tracking numbers. This is a controlled product and takes several weeks to ship. If customer has a different opinion of our statement he can let us know and we will look into the matter. Sorry for the inconvenience!

This issue is still being resolved with customer. E-mail was sent to customer on returning this unit to us. We are assuming he may not have received it. We recommend that customer send us a different email address so that we can resend our response. But we are certainly willing to work with customer...

if item is defective as it is still within the warranty period. Thank you

We are yet to receive the package. Customer was given full refund. He is clearly enjoying the back and forth..I hope Revdex.com will not entertain this customer any longer as he is now abusing the system.

We have tried to accommodate this customer. He ordered the wrong item. He contacted us via chatline saying that we sent him the wrong product. After reviewing his complaint with us, we noticed that he had bought the wrong item in the first place. He said he wanted a plain grip instead of the super...

grip that was shipped to him. We offered to exchange the items if that is all his complaint was about. But then he also stated that the patrol kit was missing a baton cap. We informed him that the kit he bought does not include a baton cap. We recommended a different kit (Patrol kit) which does have a baton cap, but he insisted that he should have gotten a baton cap with what he bought. We told him that no matter where he buys this item, he will not get a baton cap with what he bought. So it was pretty much difficult to explain this fact.We suggested that he go to other retailers and find out, because he will get the same response, that the kit he bought does not come with a baton cap. He did not do so and just insists that he ordered the right item and we messed his order. We offered to exchange item with a different product which is what he should have bought in the first place or consulted us to make sure he is buying the right item. Then we asked him whether he had opened the product from its blister packaging and he said he had not opened it. We received the product today and it was completely opened and the packaging was all ripped up. So this was not according to what customer had informed us. Customer misstated the condition of the return.We are willing to offer him a $40 coupon towards a new purchase if he prefers, as midway compromise. However we will not be shipping the same product kit he wants as he will jsut return it to us again since it will not contain the baton cap that he seems to really need. He insists he ordered MON-9500 but that item does not have a baton cap as part of the package!!! We gave him the right product code so that he will get what he actually wants (a patrol kit that includes a baton cap). We have tried to help him out but it does not look like he wants to concede that he bought the wrong item in the first place. He said he went by photo and I told him the photo we have on our website is the same photo with all the other retailers. We actually checked this with other retailers and they have the same photo as we do. Even the manufacturer has the same photo that we have. So we are not going to ship him the same product just for him to return it again because it is missing the hindi cap!! We have attached a photos of the product that was received by us yesterday. Thank you Sincerely,Safetybasment

We are sorry that customer still insists on the product. Also this item was shipped back to customer (USPS tracking number: [redacted] Based on the attached image that he sent, the product title clearly says BATON DUTY KIT. He is looking for a PATROL KIT which is the one that includes a baton cap. Duty kits DO NOT INCLUDE baton caps.As a law enforcement personnel this is something that is well known with officers and we have not had a confused situation like this before. We have tried to explain this to him so that even if he decides to buy this item again elsewhere he does not make the same mistake but clearly he is stuck on winning this case. As far as that is concerned there is nothing else we can do. As far as attached image, we ask this customer to do a google search using the title "22 autolock duty kits" (note it must say DUTY KITS not PATROL KITS). He will get the same image on ALL OTHER RETAILERS which is the same image that we are using. The reason is because this is the image given to us by the manufacturer, [redacted].We offered him a $40 discount that has been credited to his account. There is nothing else we can do to assist this customer at this point. This is a total loss to us at this point, in part to appease him.The image on our website is the same image that is used by the manufacturer [redacted] (Please see attached). We use the images given to us by the manufacturer. We can clearly see how he may have gotten confused, but if he looks further in that image, there is no baton cap which according to him was a critical reason why he erroneously bought the item he bought. This issue is clearly something that we will also forward to manufacturer to see if they can provide a better image. We have not had this issue before with this or any other similar item.Below please see samples of other retailers of this product that have the same image.I think the lesson for this customer is to order based on the product code and description of the product. The product code he insists on, MON-9500 is not for the item he is looking for. This issue was clarified to him when we talked to him. And we offered to send him the same item with a foam grip but he said it must also include a baton cap. We told him at that point that the DUTY KIT which is what he purchase by himself online is not the one he should be buying!! He should be buying a PATROL KIT not a DUTY KIT.

One of the order items was back ordered. An email had been sent to this customer informing that however it appears they did not get it, for that we are very sorry. This order has now been shipped. We are also providing customer with a $20 coupon towards their next order with us. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com spoke to consumer and the following was relayed:The part was returned to their office on the 28th. I received the money for the part, I have yet to receive the money for the shipping charges.
Regards,
[redacted]

This item was refunded to customer. Since he returned it without an RMA number, the process took longer. This is noted in our return policy that all returns require an RMA number. Either way this issue has been resolved with this customer and they did get their refund. We are sorry for the...

inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On
March 16, 2016 I filed a complaint with the Revdex.com, Inc
(Upstate, NY), Federal Trade Commission, Attorney General - Bureau of Consumer
Frauds and Protection, Amazon A to Z Guarantee, Amazon - [redacted] Bank Dispute
Department, [redacted] - Manufacturing company for [redacted]
Batons and Safety Basement. I believe the response I received from Safety Basement,
the company I am dealing with, was not only inappropriate, but
FRAUDULENT based. I feel compelled to not only request a solution
to my situation, but to WARN any future consumers to the business
practices of Safety Basement.
As I stated in my previous complaint on February 28, 2016, I purchased an item from [redacted]
I
knew exactly the item I was looking for as I had already done my research. I
chose the safety basement website due to product photos and pricing.
I placed my order in good faith that the item on the website was the item I was
purchasing – I had no reason to believe otherwise. 
My
product was delivered on March 9, 2016 via FedEx. I opened the shipping box and
knew immediately the item was not what I ordered. The product did not look like
the picture on the website. See Exhibits: ( exhibit 1 + exhibit 2 + exhibit 3 )
I referenced the order confirmation
I received online to the packing list. See Exhibits: ( exhibit 5 + exhibit 4 )
The item number was different on the packing list. Also, the item shown during
the ordering process clearly had Patrol Kit written on the red packaging. See
Exhibits: ( exhibit 1 + exhibit 2 + exhibit 3 ) The item I received had Duty Kit written on
blue packaging. See Exhibits: ( exhibit 9 )
According to the photo of the item I ordered, the package included 3 items; the
[redacted] AutoLock Baton, the AutoLock Holder and the Hindi Baton Cap.
 The package I received did not have the Hindi AutoLock Cap and had
completely different packaging then that displayed on the website. Also, during
the ordering process, (See "Dated" Screen Shots) See Exhibits: (
exhibit 1 + exhibit 2 + exhibit 3 ) I chose a foam grip vs the super grip and I
received the super grip. See Exhibits: ( exhibit 5 + exhibit 4 )
In less than 30 minutes from receiving the item, I contacted
Safety Basement via chat on the website and was connected to Phil. I
explained that I received the wrong item. The customer service I received
was unprofessional. Phil was argumentative from the beginning. He refused
to acknowledge that I was shipped the wrong item, he blamed me for ordering the
wrong item even though clearly the packaging was not as shown on the website
and the type of grip was not correct. He stated I would not receive the missing
item (Hindi AutoLock Cap) and consistently avoided the error in the type
of grip received. He bluntly denied any responsibility or error and stated the
"Photos" on their website "DO NOT HAVE TO MATCH" the items
ordered. He also suggested I purchase the item elsewhere and stated that
if I wanted to ship the item back at "MY COST" (even though it was
their error in sending the wrong grip) See Exhibits: ( exhibit 5 + exhibit
4 ) and See Exhibits: ( exhibit 1 +
exhibit 2 + exhibit 3 ) I would receive a full refund. Reluctantly I agreed ( I
simply wanted the item I ordered; the item depicted on the website) to
shipping the item back at my cost. Phil explained that a refund would not be
issued if the product was opened and I assured him it was not (the product was
packaged in clear plastic and I did not need to open it due to the fact I knew
immediately it was the wrong item as it did not match the item shown on the
website).
Due
to the nature of the chat with Phil, I decided to take photos of the item as I
received it, unopened, See Exhibits: ( exhibit 9 + exhibit 10 + exhibit 11 )
before placing it in the shipping box. See Exhibits: ( exhibit 12 ) I took
the photos, placed the item in the box and packaged it up and mailed it at
"MY COST" See Exhibits: ( exhibit 13 + exhibit 14 ) via USPS and
insured it as well.
On March 16, 2016 I received an email from Safety Basement stating they had
received the product, however, the item had been opened and due to the package
being opened I would "NOT RECEIVE A REFUND".  I know for a fact
and have the pictures to prove it, I did "NOT" open the item. See
Exhibits: ( exhibit 9 + exhibit 10 + exhibit 11 ) and See Exhibits: ( exhibit
12 )
As
I clearly stated before, I did not need to open the package because I
immediately knew it was the "WRONG" item as the package did
"NOT MATCH THE PHOTO" on the website. I understood a refund would
not be granted if the package was open and that was why I insured the
shipping in case something were to happen in the shipping process. At my
cost to return the item, why would I return an open item only to be denied my
refund? I do not believe the product being open was a result of
shipping. Safety Basement did not include a picture of the shipping box,
only the item.
"I
BELIEVE THE ITEM WAS OPEN AFTER IT WAS RECEIVED"  I believe this to
be true due to my chat with Phil, the company’s unprofessional demeanor, lack
of taking responsibility in sending the wrong grip as well as depicting a
picture of one item but sending a different one. No product description on the
website, only how the item works. All which drives the consumer to
believe ‘what you see is what you get’. I believe this company had no
intention in issuing a refund. 
Now I am left without the item I ordered, out the money spent to ship the item
back and out the money I spent to purchase the item. Safety Basement has the
item as well as my money.
I have attached several documents and photos to collaborate my experience with
this company:
1) Photo of the order – dated 2/28/16, Baton Grip (foam), Product code (MON-9500),
picture of product ordered (clearly states Patrol Kit, and shows 3 items
in package: [redacted] AutoLock Baton, the AutoLock Holder and the Hindi
Baton Cap.
See
Exhibits: ( exhibit 1 + exhibit 2 + exhibit 3 )
2) Photo
of order receipt sent by Safety Basement – Item MON-9500 ordered / Item
MON-9552 received.
See
Exhibits: ( exhibit 5 + exhibit 4 )
3)
Photo of packaging slip in box received - Item MON-9552
See
Exhibits: ( exhibit 4 )
4) Photo
of website – On March 19th 2016 a disclaimer was added to the
description which was not there when I placed my order.
See
Exhibits: ( exhibit 8 )
5) Photo
of when I received item – 3/9/16 @ 3:37 pm.
See
Exhibits: ( exhibit 6 )
6) Photo
of chat session with Safety Basement representative Phil – chat began @
4:01 pm. within 24 minutes of receiving incorrect item.
See
Exhibits: ( exhibit 7 )
7) Photos
of item – unopened, in condition received and being placed in shipping box to
return.
See
Exhibits: ( exhibit 9 + exhibit 10 + exhibit 11 )
8) Photo
of shipping box with RMA number listed.
See
Exhibits: ( exhibit 12 )
9) Photo
of shipping documents – insured and receipt
See
Exhibits: ( exhibit 13 + exhibit 14 )
10) Photo
taken from Revdex.com – photo was uploaded from Safety
Basement See: Safety Basement Upload in response to my initial complaint. Photo
of item opened after received by Safety Basement. I believe this to be false as
I did NOT open the package, did not have a need to open to confirm it was the
wrong item – Item number on packing slip did not match item ordered See
Exhibits: ( exhibit 5 + exhibit 4 ) and item packaging was not as shown on
website See Exhibits: ( exhibit 1 + exhibit 2 + exhibit 3 )
In
conclusion, as a consumer, I feel Safety Basement’s business practices are
misleading and deceptive to the consumer. They post a photo of a
product the consumer believes is being ordered, they lack product descriptions
and instead they describe how the item works and finally ship a completely
different item and item number than the one ordered. 
I
believe they were fraudulent in their accusations that I opened the product
resulting in the forfeit of my refund. I had no reason to open the package
and it would not be beneficial to me to return the package at my cost only to
be denied a refund. By accusing me of opening the package, Safety Basement not only retains the
item I returned at my expense, they also have kept the purchase price. 
Regards,
[redacted]

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Address: PO Box 108, Ballston Spa, New York, United States, 12020-0108

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