Safety Alert USA LLC

Complaint: [redacted]
I am rejecting this response because:
I did say no at the end of the conversation.They charged me anyway. It has now cost me over 500.00.After returning the device, they aslso charged me another months fee.
Regards,
[redacted]

Good afternoon,
Regarding this complaint, we have spoken with [redacted] to inform her that her product has been shipped out to her. She is satisfied with this result. Thank you

This number is from Safety Alert located in Lakewood, NJ. They are a company that prey on the elderly. When they call they are saying they are calling in behalf of Medicare. Which is b------t. They prey on the elderly for their medical information and sell this monitoring system and is persistent. I have called and complain to them that my mother does not need this. She already has a Medical Alert with a different company. Told her we was cancelling and wanted to send the money back. The representative [redacted] indicated my mother had to keep the monitoring system for 90 days during the trial period before she can cancel it. Told them she did not open the package and we are sending it back. She proceeded to tell me that will have to charge my mother $189 for early cancellation that was non refundable and included the $90 cancellation fee. I have already closed her account down and they will not be able to bill her credit card. The bank is going to dispute the charge for us since we have not opened the product. What type of business will not honor your request for cancellation within 30 days if you have not opened the product. Please be aware that they are preying on the elderly and are rude.

Complaint: [redacted]
I am rejecting this response because:
Their statement that I have not contacted them to cancel service is false. You received copies of two different letters from me as well as the tracking report from the post office that evidenced the return of the broken machine. The system was never activated on my end because no one ever answered on their end. I now think these people are trying to rob an old person.
Regards,
[redacted]