Safelink Internet Services, LLC

Thank you for the opportunity to address this complaint. Going back through the notes on the account you had some issues with the signal from the radio at your location. We have issued a credit for 1 full month, as well as 5 months credit for the difference between our personal plan that you were...

getting and our streaming plan that you were paying for. The equipment on that tower is up and in proper working order. At this time, we are unable to upgrade this tower to our newest equipment to be able to offer higher speeds. We currently have no plans on decommissioning this tower but we are in the process of locating a new tower in this area that would support our new higher capacity equipment. We apologize for the inconvenience this has caused you.