Initial Business Response / [redacted] (1000, 14, 2015/12/04) */ In reference to case # [redacted] Customer has been contacted, we have come to a resolution we are going to fix tub surround, build pony wall and refund money for the shower slide bar Customer is happy and installer will contact with a date to complete work Alex [redacted] - Production Manager with Safe Step WaTubs of Minnesota Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/12/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Jim from Safe Step Tubs contacted me today to resolve this problem, if everything is done according to our conversation than I would say that this problem is resolved
Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ Hello, I would like to inform you that the customer [redacted] has been taken off the call list and will no longer be contacted by Safe Step walk in tub company Thanks
Initial Business Response / [redacted] (1000, 16, 2016/02/23) */ Refund of $has been processes & is being sent to customerA service ticket has been created and the issue with the jets is being taken care of Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) If they follow through with this agreement than we will be satisfied, not sure yet because we don't have a working tub
To whom it may concern: In reference to complaint [redacted] for a Mr. [redacted] ***. He states that he never received a refund of $500.00 to his visa. I have attached the 2 receipts from our accounting department... stating that on 8/2/2016 the visa card ending in [redacted] was credited back 500.00. We have not kept any funds from this customer. He has been fully reimbursed for this canceled job. Thank you for your attention to this matter Bruce [redacted] Operations/Finance Manager Safe Step Walk-In Tub Co. of Minnesota, Inc. [redacted] Burnsville, MN 55337 www.thesafesteptub.com Direct: ###-###-####
To whom it may concern: In reference to file # [redacted] for a Mr [redacted] *** In response to the complaint filed by this customer on the purchase of a walk in tub from years agoAccording to our records this customer called with several complaints including some very personal onesWe don’t like customers being unsatisfied for any reason so we negotiated a reasonable fee to uninstall the tub and the customer agreed to this fee and all paperwork was exchangedA refund was given and we have record of check cashedThe loan in question is still to be paid by the customer and they were explained that at the timeThe customers were fully aware of this at the timeIf the funds refunded were not used to pay down the loan or not that is not up to us that is strictly up to the consumer on how to use their refund check Thank you for your attention to this matterBruce [redacted] Operations/Finance ManagerSafe Step WaTub Coof Minnesota, Inc[redacted] Burnsville, MN 55337www.thesafesteptub.comOffice: ###-###-#### –ext ***
To whom it may concern: As soon as we learned of this complaint and this customers issues we immediately contacted the customer to send a service tech out to remedy any issues he may haveThe customer was very understanding and we explained he is under warranty and we will take care of himThank you for your timeBruce [redacted] Safe Step watub of MN
To whom it may concern: In reference to complaint # [redacted] for [redacted] ***: I have attached the contract, customer checklist, completion paperwork and final pics of the installationAs you can see the install was done per contract and when the installer left the install [redacted] signed the completion paperwork stating she was happy with the installThe customer states that the signature on the customer installation checklist was forged when in fact according to our sales specialist while she was going over the contract with the customer [redacted] had to go outside so [redacted] signed his name on the paperworkOur sales specialists go over every aspect of the contract and leave nothing unansweredWe value our honesty and ethical practices with every customer that we come into contact withThe customer did sign the areas where we state we are not responsible for the water heater and that we recommend a gallon water heater for our tubsThat being said we do not like our customers to be unhappy in any way with the installation or our productSo we are working with the customer as I type this to help in any way we can to resolve the issues accordinglyOur sales manager Travis [redacted] has been in contact with the customer and we will help them financially with the water heater and electrical issuesThe sales specialist and the customer have been in contact with each other concerning the vanity and countertop installationWe at Safe Step did not sell contract nor did we agree to the purchase of said itemsThat was a personal side deal between the independent sales specialist and [redacted] Sales specialist has agreed to pay for installation of said items and materials are at the jobs siteWe believe that this will satisfy all issues and please the customer Thank you for your time on this matter Sincerely Bruce [redacted] Operations/Finance Manager Safe Step WaTub Coof Minnesota, IncDirect: ###-###-####
I am rejecting this response because: A worker from the Walk-in-Bathtub was supposed to be here HE NEVER showed up
Initial Business Response / [redacted] (1000, 14, 2015/12/04) */ In reference to case # [redacted] Customer has been contacted, we have come to a resolution we are going to fix tub surround, build pony wall and refund money for the shower slide bar Customer is happy and installer will contact with a date to complete work Alex [redacted] - Production Manager with Safe Step WaTubs of Minnesota Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/12/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Jim from Safe Step Tubs contacted me today to resolve this problem, if everything is done according to our conversation than I would say that this problem is resolved
Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ Hello, I would like to inform you that the customer [redacted] has been taken off the call list and will no longer be contacted by Safe Step walk in tub company Thanks
Initial Business Response / [redacted] (1000, 16, 2016/02/23) */ Refund of $has been processes & is being sent to customerA service ticket has been created and the issue with the jets is being taken care of Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) If they follow through with this agreement than we will be satisfied, not sure yet because we don't have a working tub
To whom it may concern: In reference to complaint [redacted] for a Mr. [redacted] ***. He states that he never received a refund of $500.00 to his visa. I have attached the 2 receipts from our accounting department... stating that on 8/2/2016 the visa card ending in [redacted] was credited back 500.00. We have not kept any funds from this customer. He has been fully reimbursed for this canceled job. Thank you for your attention to this matter Bruce [redacted] Operations/Finance Manager Safe Step Walk-In Tub Co. of Minnesota, Inc. [redacted] Burnsville, MN 55337 www.thesafesteptub.com Direct: ###-###-####
To whom it may concern: In reference to file # [redacted] for a Mr [redacted] *** In response to the complaint filed by this customer on the purchase of a walk in tub from years agoAccording to our records this customer called with several complaints including some very personal onesWe don’t like customers being unsatisfied for any reason so we negotiated a reasonable fee to uninstall the tub and the customer agreed to this fee and all paperwork was exchangedA refund was given and we have record of check cashedThe loan in question is still to be paid by the customer and they were explained that at the timeThe customers were fully aware of this at the timeIf the funds refunded were not used to pay down the loan or not that is not up to us that is strictly up to the consumer on how to use their refund check Thank you for your attention to this matterBruce [redacted] Operations/Finance ManagerSafe Step WaTub Coof Minnesota, Inc[redacted] Burnsville, MN 55337www.thesafesteptub.comOffice: ###-###-#### –ext ***
To whom it may concern: As soon as we learned of this complaint and this customers issues we immediately contacted the customer to send a service tech out to remedy any issues he may haveThe customer was very understanding and we explained he is under warranty and we will take care of himThank you for your timeBruce [redacted] Safe Step watub of MN
To whom it may concern: In reference to complaint # [redacted] for [redacted] ***: I have attached the contract, customer checklist, completion paperwork and final pics of the installationAs you can see the install was done per contract and when the installer left the install [redacted] signed the completion paperwork stating she was happy with the installThe customer states that the signature on the customer installation checklist was forged when in fact according to our sales specialist while she was going over the contract with the customer [redacted] had to go outside so [redacted] signed his name on the paperworkOur sales specialists go over every aspect of the contract and leave nothing unansweredWe value our honesty and ethical practices with every customer that we come into contact withThe customer did sign the areas where we state we are not responsible for the water heater and that we recommend a gallon water heater for our tubsThat being said we do not like our customers to be unhappy in any way with the installation or our productSo we are working with the customer as I type this to help in any way we can to resolve the issues accordinglyOur sales manager Travis [redacted] has been in contact with the customer and we will help them financially with the water heater and electrical issuesThe sales specialist and the customer have been in contact with each other concerning the vanity and countertop installationWe at Safe Step did not sell contract nor did we agree to the purchase of said itemsThat was a personal side deal between the independent sales specialist and [redacted] Sales specialist has agreed to pay for installation of said items and materials are at the jobs siteWe believe that this will satisfy all issues and please the customer Thank you for your time on this matter Sincerely Bruce [redacted] Operations/Finance Manager Safe Step WaTub Coof Minnesota, IncDirect: ###-###-####