Safe Racks

I bought the racks from the company's website. Below is the email I sent to Saferack. It is now 6/7/20 and I have not received a response. I have not opened the boxes so I cannot speak to the quality of the product but as for the company’s customer service, it is absolutely disgusting. I WILL NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY AGAIN! As for the second order, I have only received five 27-gallon bins. They still owe me, five 27-gallon bins and 16-accessory hooks

I had left a voicemail (I believe on 5/25/20), and an email on 5/26/20 (see attachment) asking to cancel Purchase Order #xxxx26978. I also made a second call yesterday. I was on hold for two hours listening to 80's music and an intermittent voice saying, "someone will be with you shortly." After two hours of waiting, a voice came on asking me to leave a message, and then it just hung up. I called today and when I tried to leave a message, the phone hung up on me. I canceled this order because I saw that if I ordered the two racks separately, I would get five 27-gallon bins and 8 accessory hooks for each rack I ordered (see order #xxxx27389). I received an email this morning telling me that Purchase Order #xxxx26978 has been shipped. Saferack’s communication is horrific. I cannot cancel my order online, I do not get a response from my emails, no one answers the phone, voicemail messages are not returned, and orders are shipped that customers do not want. Just so we are clear, I DO NOT want to cancel order #xxxx27389, but do let me know how to return order #xxxx27389 and get a refund on my card. In addition, I notice my card was charged the same day I sent the email. I checked before I sent the email and my card had not been charged yet. It feels to me that Saferack received my voicemail and email, quickly charged my card, and followed through on the order. This feels shady. I am just beginning to organize my garage and have more storage products to buy but I probably will not buy any other Saferack products. Since order #xxxx26978 is scheduled to arrive on 5/31/20, It would be nice to get a response ASAP. I still have not received a response from the email sent on 5/26/20 nor have I received a call-back from the voicemail I left on 5/25/20. And please do not blame this chaotic mess on COVID-19. COVID-19 does not prevent anyone from answering a phone, returning a voicemail, or typing an email.

Great product, too bad no one answers the phone ! Ever
Missing some parts to my order but no way to contact anyone because they never answer their phone. I have been calling for three days and left voicemail as well as waiting as well as letting their voicemail hold my place in line - STILL NO ANSWER. Tried their online message, maybe they will reply in a few weeks

Dear Revdex.com,In regards to [redacted] We reached out to the customer on 6/30/via telephone and emailOnce we were got in contact with him, we addressed his concerns and resolved his issuesWe have issued the requested refund amount of $We have also cancelled part of Mr [redacted] order per his request [redacted] ***

*** The customer placed an online order on Saturday 11/15/15 on Wednesday 11/19 a SafeRacks representative spoke with the customer informing him that the item was on back orderWe explained the product ordered was held up at The Port of Long Beach and the delay was due to
the excessive port congestion (union labor dispute) He was offered an alternate color or the option of canceling the order and SafeRacks would issue a full refund The customer was informed of the potential delays however opted to wait for the product. We received delivery of the material on 2/4/and shipped the order on 2/6/15, FedEx delivered the two packages on 2/11/this is supported by the tracking numbers below:
***
***https://www.fedex.com/apps/fedextrack/?*** Based on our efforts and the information above this issue has been resolved. Please contact me if additional information is required. Regards *** ***Customer Service Manager

Dear Revdex.com,In regards to [redacted] We reached out to the customer on 6/30/16 via telephone and email. Once we were got in contact with him, we addressed his concerns and resolved his issues. We have issued the...

requested refund amount of $179.99. We have also cancelled part of Mr. [redacted] order per his request[redacted]

Review: I ordered ceiling racks on Nov. 15, 2014. I was told the company would send me a shipping date. After several weeks I emailed the company and ask when they will be shipping my product. Then, they said they will ship it the first week in Jan. 2015. So I waited till about the second week and sent them an email saying when will I get my racks. I then got an email saying they will be getting some the first week of Feb. 2015. They still haven't gotten to me with some confirmed date on when they will be sending my racks. I told the person [redacted] if I could get his supervisor or higher so I can speak with them directly. No response.Desired Settlement: I want to know when my storage racks are going to reach my house. I have waited this long and they already billed me. I hate them making up excuses on a delivery date which they keep on changing.

Business

Response:

[redacted] The customer placed an online order on Saturday 11/15/15 on Wednesday 11/19 a SafeRacks representative spoke with the customer informing him that the item was on back order. We explained the product ordered was held up at The Port of Long Beach and the delay was due to the excessive port congestion (union labor dispute). He was offered an alternate color or the option of canceling the order and SafeRacks would issue a full refund. The customer was informed of the potential delays however opted to wait for the product. We received delivery of the material on 2/4/15 and shipped the order on 2/6/15, FedEx delivered the two packages on 2/11/15 this is supported by the tracking numbers below:

[redacted]https://www.fedex.com/apps/fedextrack/?[redacted] Based on our efforts and the information above this issue has been resolved. Please contact me if additional information is required. Regards [redacted]Customer Service Manager