Safe and Secure Self Storage Reviews (2)
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Safe and Secure Self Storage Rating
Description: Storage Units - Household & Commercial
Address: 20 Mill St, Belleville, New Jersey, United States, 07109
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With regards to the above reference ID, the company granted both the full payment extension and close out of account extension requested and even an additional extensionThe company has gone beyond
our contractual obligationsOn December 5th 2015, the company accepted a partial payment towards the full balance, as settlement in full and the account was closed out
Review: My mom has been a tenant for the past seven years or more. She has always had good interactions with this company until recently. I am now power of attorney due to my mother's medical issues. Therefore, I have to handle her affairs. The owner understood my plight and worked with me. He even gave me an extension to clean out unit in response to disagreement with manager. My mom had surgery November 4th and I was unable to come that week. As a result, I assumed responsibility for this month's payment because the owner was empathetic to me. I have been told by the manager that I will not be granted access to unit although I explained what happened and I'm going to be charged an extra month. I have been working a little each day trying to move the things out and have very little left. His point was I gave you a week so it's not my issue. I was appalled because my mom has contributed 53,424 to this business in addition to late/sheriff fees. I asked to speak to owner again but have not received a call. I'm not sure if owner received message because last time I received a prompt response. I would like to resolve this issue because it is time sensitive.Desired Settlement: To be able to access and clean unit without being charged an additional month.
Business
Response:
With regards to the above reference ID, the company granted both the full payment extension and close out of account extension requested and even an additional extension. The company has gone beyond our contractual obligations. On December 5th 2015, the company accepted a partial payment towards the full balance, as settlement in full and the account was closed out.