Saddleback Golf Cars

Review: In September 2013, I contacted this company for a service call on my golf cart stored on my property located at [redacted]. The company sent a truck to pick up the cart for an evaluation and an estimate of the cost of the repair to be done in its facility.About 3 weeks later, no having heard from the company, I called and was told that the batteries were faulty, the motor was dead and the total cost of the repair would be over $1500. The cost of repair exceeding the value of the cart, I requested an offer from the company to buy the cart from me. I was offered $300.00 by [redacted] who said he was going to ask his boss' approval (by then it was the end of October). I did not get any call from the company. Around the 15 of November, I did go to the facility and met with Mr. [redacted]. He then told me that his boss best offer was $200.00. I agreed. I was directed to the front desk where an attendant entered my personal information in the computer. On November 27, I called the company again to ask about the payment I had not received. I was told that a check would be mailed the same day. It did not. Upon returning from a trip, and not seeing any payment in my mail, I did contact the company by e-mail on December 19 to inform them that a complaint would be filed if the payment was not received within the next 5 business days. As of today, it has not.Desired Settlement: Payment in the amount of $200.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

To whom it may concern,

The owner of the business finally contacted me last week to explain that it was a case of improper process of paperwork by his staff. I did receive a check in payment for the golf cart 3 days ago. The case is close. Thank you for your help.

Review: I have used Saddleback Golf Cars to service my GEM electric vehicle for about the last3 1/2 years. Service was never great, hard to get them to return calls but my complaint stems from a service issue. The cars batteries needed replacement after wearing out and this was performed in October (I believe) of 2012. The batteries were changed from wet seal to the newer Gel batteries that needed no maintenance. The batteries are supposed to last 3 to 4 years with normal use and run for 2 to 3 hours on a charge. The car would die after only 20 minutes. We had a maintenance contract with Saddleback and they came out every 3 months. I complained to the technician that the car was running out of power after only 20 minutes but nothing was really done. I called the shop and they picked up the car for inspection. I would call every few days to find out what the problem was but they never had an answer. FInally I asked to have the car returned which they did without billing me. I called another golf cart company and the first thing they asked me on the phone after describing the problem was that it sounded like the charger had not been calibrated properly when switching between wet seal and gel batteries.This would burn through the batteries in a fraction of the time. They picked up the car but they couldn't make that determination without purchasing new batteries which cost about $2,000.I called Saddleback a number of times asking to talk to the owner, [redacted] but he would never return my calls. Instead his service manager made the calls. While not admitting to the charger problem he ultimately admitted to me on the phone that most likely something was not done right at their shop and they should bear some or all of the responsibility. The owner said he would discount the batteries 10% but that was it. I found this unacceptable but did offer to pay $1,000 towards the new batteries if they paid the balance and installed them correctly. That offer was refused and again only a 10% discount offered.Desired Settlement: After the service manager, Luis agreed that they were most likely responsible for the car not running properly from the time they installed the batteries, I feel strongly that the company must provide me with a new set of batteries that I can take to a different company for installation.

Business

Response:

Hello [redacted]