Sacramento Web Design Group

*** *** *** completely cutoff all communication about this project many, many weeks ago and refused to respond to an pertinent email regarding her project in which we had asked her for a response in order to move forward with the work on her websiteI followed up days later with a phone
call to her answering service and again did not receive a response from herSince the last time I pursued communication with her when I originally had designed and completed her website, at which time I was told that I was being completely insensitive because she breached that contract for non-communication and for medical reasons and delayed a week project for additional months, I made the decision to be "sensitive" to her situation this time and wait for her to contact meWhen she finally does contact me, she does so many weeks later outright demanding a refund without explaining why she did not respond to the email from weeks before nor why she did not return my callShe begins to threaten a "bad review" on *** and file a complaint with the Revdex.com if she does not get what she wants in terms of a refundI told her she was in breach of contract, but would be glad to finish her work by the end of the week(approximately days after her first initial contact and week hiatus from communicating with her web designer)I also explained that she had been given our project rate and that by breaching the new contract by failing to respond to my email and phone call, we would bill her at our advertised hourly rateI sent her an invoice with the hourly rate and charged her for one our of consulting time for her and her husband that had originally been part of the "scope of work" but now was billed at an hourly rate due the "breach of contract"If Mrs***-*** had clearly reviewed the original contract, which her new invoice clearly stated that "all terms are still in effect from original contract" she would notice that the contract explicitly states there will be "no refunds" per term #- "Client must acknowledge the following with respect to services: All fees are non-refundable." signed by Mrs***-*** on 6/30/We would be glad to settle this matter and complete the work as described in both the email and the invoice at her earliest convenience and honor her original "in scope" pricing

Review: I hired [redacted], the owner of this company, to provide my small business with 8 specific SEO related tasks. He quoted the job as a 6 hour job, in total, to be completed in 5 days. We paid the full amount upfront. Nine days after signing our contract he provided the first proof for one of the contracted items. When I spoke to him on the phone he indicated that he was delayed due to a large bid for a potential client. Seventeen days after signing our contract I emailed him requesting an update because he had not responded to my calls the previous week. This prompting produced some results but then things went silent again.Twenty Four days after signing our contract I emailed him again requesting an update. He responded saying that he had just gotten an eye infection but that he had seen a doctor that day. I let him know that I understood & wished him well. He indicated that he would be working on items that evening. Twenty Nine days after signing our contract he emailed to let me know that he had done some work on one of the contract items & he wanted me to test it out.By that point, the terms of the contract had been so severely neglected (& only 2 items had been attended to) that we knew we needed to end our association with [redacted]. I emailed him to let him know that we had made the decision to move on & informed him that we would like a refund for the unfinished work. He attempted to blame me for the delay for not returning his email that came 29 days into a 5 day contract. Not only is he refusing to refund our money (minus work already completed & delivered), he is now invoicing us for a larger sum than the original contract. He is charging more hours than the original contract, charging for work that was not part of the contract, charging a higher hourly rate than allowed in this or the previous contract (which he referred to for terms of a cancelled contract) & charging for our consultation for the quote.He broke the terms of the contract, not us.Desired Settlement: I would like a refund of $332.50. CONTRACT: $570 ... HOURLY RATE: $95 ... COMPLETED & DELIVERED WORK: 2 1/2 hours x $95 = $237.50 ... $570.00 - 237.50 = $332.50

Business

Response:

[redacted] completely cutoff all communication about this project many, many weeks ago and refused to respond to an pertinent email regarding her project in which we had asked her for a response in order to move forward with the work on her website. I followed up 3 days later with a phone call to her answering service and again did not receive a response from her. Since the last time I pursued communication with her when I originally had designed and completed her website, at which time I was told that I was being completely insensitive because she breached that contract for non-communication and for medical reasons and delayed a 4 week project for 3 additional months, I made the decision to be "sensitive" to her situation this time and wait for her to contact me. When she finally does contact me, she does so many weeks later outright demanding a refund without explaining why she did not respond to the email from weeks before nor why she did not return my call. She begins to threaten a "bad review" on [redacted] and file a complaint with the Revdex.com if she does not get what she wants in terms of a refund. I told her she was in breach of contract, but would be glad to finish her work by the end of the week. (approximately 4 days after her first initial contact and 6 week hiatus from communicating with her web designer). I also explained that she had been given our project rate and that by breaching the new contract by failing to respond to my email and phone call, we would bill her at our advertised hourly rate. I sent her an invoice with the hourly rate and charged her for one our of consulting time for her and her husband that had originally been part of the "scope of work" but now was billed at an hourly rate due the "breach of contract". If Mrs. [redacted] had clearly reviewed the original contract, which her new invoice clearly stated that "all terms are still in effect from original contract" she would notice that the contract explicitly states there will be "no refunds" per term #6 - "Client must acknowledge the following with respect to services: All fees are non-refundable." signed by Mrs. [redacted] on 6/30/2014. We would be glad to settle this matter and complete the work as described in both the email and the invoice at her earliest convenience and honor her original "in scope" pricing.