Sacramento Infiniti

Review: I have a due bill that was given to me from the dealership at the time I purchased the vehicle to repair a window that the dealership broke when I was trying to purchase the vehicle. Once they found out how much it would cost to fix the problem, they decided not to repair the vehicle because they said it cost to much and didn't want to pay for it even though they gave me paperwork stating they would fix the problem.Desired Settlement: I want the total cost for the items listed in the due bill that is owed to me including tax on the items along with the cost of a oil change, new key with remote, and a full tank of gas that was promised to me when I purchased the vehicle.

Business

Response:

This client was promised a repair on file rear window seal, which is a rubber trim piece

on the rear window. This was put in writing on tlle attached "Due Bill." We also agreed

to provide a tow receiver and ball with a lock. The client asked us to include some

additional things~ She asked for some of these during negotiations, and some after, but

everything tllat was agreed to is in writing on the Due Dill. The Due Bill was presented

for her review and signature BEFORE the client took delivery.

When the client called and expressed that she was unhappy with the deal we agreed upon

we offered multiple times to unwind (reverse) the transaction, refund her all her money, and

give her back her trade-in. The client declined this option multiple times, even

though we made it clear that Sacramento Innniti would stand by exclusively what was

promised on the Due Bill, atld nothing more.

In her complaint the client refers to a conversation regarding the cost of a repair. Tills

discussion was in regards to the cost of the repair the client was asking us to do, replacing

the entire window, when we had agreed to repair a rubber seal, a repair significalltly less

expensive. We did not agree to include an oil change, or a second key with remote. We

did fill the gas tank on the Avalanche she bought before she took delivery of the truck.

Also note this customer also sent us a message tllrough Yelp, where she stated that she

chose to take the vehicle to another dealership (Maim Chevrolet) and have the window

replaced on her o \vn accord. She implied that Maita Chevrolet was waiting for us to pay

the bill. We have not agreed to cover tllis bill, so we can only assulne the client elected

to have this work done at her own expense. Once the window is replaced the repair we

promised to the rubber window seal is no longer applicable.

Consumer

Response:

On 12/10/2013 Both John L. Sullivan Chevrolet and Maita Chevrolet service department had informed Sacramento's Infiniti's service Manager that you "can not repair" the window trim it has to be replaced.

Any items that were promised to me outside the due bill, [redacted] the salesperson informed [redacted] one of the managers from Sacramento infinity, that he promised me these items if I purchased this vehicle. After purchasing this vehicle I expected these items. The same day that I purchased this vehicle [redacted] told me that [redacted] will be paying for the items that were promised to me out of his pocket. I told [redacted] that I thought that it was unprofessional of the dealership to make the salesperson pay for this out of there pocket when he works for Sacramento Infiniti. On 12/10/2013 when I went to the dealership I brought a witness with me while I spoke to [redacted] the General Manager. [redacted] told me and the witness that [redacted] would be paying for the other items out of his pocket. Once again I told the dealership as I was speaking to [redacted] that the dealership needs to cover the items since he works for the dealership.

When speaking to [redacted] on 12/19/2013 over the phone I advised him that other people would be listening to our conversation as a witness to the problem. I then put [redacted] on the speaker phone and introduced him to the witnesses as he said hi to everyone and everyone said hi back. I addressed to [redacted] all the items that were promised to me that were in and out of the due bill and how I was unhappy because I was lied to. [redacted] at this time promised to cover all the items promised to me regardless on how much it cost. The purpose of me introducing him to other people over the phone was to use them as witnesses to what he agreed to cover just in case I had to take the dealership to court. The courts always like to hear from a witness.

Any items that are sitting at Maita Chevy for my vehicle is because I purchased a Chevy truck and an Infiniti dealership won't carry parts for this truck. Sacramento Infiniti would have to purchase these item from the Chevy store. I took the first step on getting these items because it's been 46 days now and Sacramento Infiniti hasn't done anything to fix the problem.

Business

Response:

All work promised to any customer on any vehicle sold by Sacramento Infiniti is to be done through Sacramento Infiniti’s service department. If work is to be sublet, it is at the discretion of Sacramento Infiniti, and the client is still to bring the vehicle into Sacramento Infiniti to be checked in for service. It is then the dealer’s responsibility to send the vehicle out for sublet work. This was explained to Ms. [redacted]. At no point was Ms. [redacted] told to bring the vehicle to any other facility. At no point did Sacramento Infiniti promise to pay for work performed at any other facility.

Review: I leased a vehicle from this dealership in June 2015. After numerous hours of negotiation on the lease, I was to turn in my existing leased vehicle( a 2012 Infiniti G37) as part of the new lease term. The g37 still had 3 months left on the lease which the dealership agreed to handle as part of the deal along with a 3000 dollar down payment. The terms were very clear to both parties. Fast forward approximately 60 days I received a bill from Nissan Infiniti finance for an early lease return penalty along with the charge for the remaining three months payments. I immediately thought there must be some mistake. After contacting the dealership I was met with a number of forwarded calls and the runaround and pass the buck type of responses. When finally getting to discuss the issue with the appropriate person I was told that paying off my remaining three months on the lease was NOT part of the deal. I really could not believe what had occurred. Who would pay two simutaneous car payments on virtually the same vehicle when I could have just waited out the final three months before beginning a new lease?!At one point they offers to pay one of the months payments. That was unsatisfactory to me, this was very clear to both parties at the time of the new lease. This is not what I would consider fair business practice and I would not purchase or lease a vehicle ever again from this dealership and would recommend them to no one. As a final insult to injury this is how been reported to the credit bureaus as delinquentDesired Settlement: I would like to the 3 months to be paid by the dealership and the credit bureaus to be notified and corrected

Business

Response:

On behalf of Sacramento Infiniti Inc. I would like to

apologize to Mr. [redacted] for any misunderstandings he had or has in regards

to either lease contract he signed.

While Mr. [redacted] did bring to our attention that he had a current lease

with Infiniti Financial Services on a 2012 G37, we, as a dealer, are not

involved in that contract unless the vehicle is traded in. Mr. [redacted] did not trade his car in, instead

he chose to terminate his lease early.

Any existing or additional obligations involved in that transaction are

between Mr. [redacted] (lessee) and Infiniti Financial Services (lessor), and any

bill or debt regarding that agreement is exclusively between those two

parties. Mr. [redacted] is implying that we

as a dealer somehow agreed to forgive his additional obligations regarding his

prior lease, which we have no authority to do as they are not our charges to

forgive.Due to the nature of the franchise model of automotive

dealerships, we as a dealer are often confused with the manufacturer, or

manufacturer’s financial entity.

Unfortunately our franchise agreement leaves us little leverage in

getting Infiniti or Infiniti Financial Services to act on behalf of our mutual

clients. In Mr. [redacted]’s case we did the

best we could negotiating on behalf of our client, and, as a courtesy, offered

to pay a portion out of pocket, but as a dealer we operate as an independent

entity, and thus are not able to eliminate his liability entirely. We do not represent IFS in end of lease

liability or collection matters. In Mr. [redacted]’s case we assisted in the termination of his

lease with IFS by ‘grounding’ the vehicle here.

During that process as a dealer we jointly sign an odometer disclose for

IFS with the client, but this is the extent of our involvement. We are not made privy to any additional

payments, mileage overages, or additional charges incurred by the lessee, nor

are we authorized to forgive them.Please understand the nature of a lease agreement between a

client and a financial institution.

While the dealer facilitates the contract, as soon as the vehicle is

delivered that contract is between the lessor and lessee. As a dealer we are neither party, and at no

point issue bills for mileage overage, condition, or remaining payments. Those are issued by Infiniti Financial

Services. If Mr. [redacted] wishes to pursue

his complaint in regards to his financial liability he will need to take up his

complaint with his lessor. IFS can be

contacted at [redacted] Please feel free to contact me for further clarification.[redacted]

Consumer

Response:

I am rejecting this response because:This was not a misunderstanding. Both parties were well aware of the situation. My first few words after engaging in any dialogue regarding a new lease, were to convey I still had 3 months left on my current lease, and DID NOT want to have 2 payments on the two different cars simultaneously. I felt it would have been better to wait until the first lease was up before entering a new one. I was then told the dealership would take care of those final 3 payments. It was restated at least two more times through the dialogue. In his response Mr. [redacted] noted more than once I should have, and should be contacting the finance department of Infiniti. I assumed all along thats who I was dealing with as they were speaking and "negotiating" on my behalf. There was NEVER any indication , or mention whatsoever, that I should be speaking to another entity. Had I been told my last 3 payments would have continued simultaneously, I would NOT have leased the car until 3 months later. Just common sense, and again the dealership was well aware of my concerns to not have double payments. I was never given the option to keep, and Not "ground" the vehicle, as I was told that was the end of my commitment with the initial vehicle lease. Even at that point, why would I give up the car, and continue to make payments on it when it wasn't even in my possession, and I was nowhere near my allotted mileage, another fact that very much disclosed during the negotiation. In closing, my intentions were very apparent to the entire sales group involved in this transaction, with the main party apparently not working there any longer. I love the vehicle and the would gladly buy a third, just not from this dealership.